n-Vi display problem

Yes, it is a known problem, contact Naim or your dealer.

It will get worst...

Replacement displays are ok.

No, It's the later displays  that are the problem.

I have two nVis ( not a boast) . The earlier (236xxx  3/07) version is faultless.

The later (3/08 256xxx) has the same degrading LED display issue and since replacement of the display has been a continual P in the A. Its just been despatched back to Naim for some serious diagnosis and rectification.

Oh dear!  Our n-Vi has been sent back so many times we’ve lost count (probably around 5-6 times)!  Sometimes it has come back with new faults.  Our dealer has always been ready to collect, deliver and set up and lend us a replacement and NAIM have kept working at it, all without charge of course.  Since a last major check up it only has (as I said earlier) surmountable faults, mostly to do with CD performance – eg refusing to start with anything but track 1 (I have to turn it off to break into it), not responding to the track number but moving forward with the NEXT button, returning to track 2 when it gets to the end of a CD!

So my advice would be, GreenAlex, to avoid getting stressed about it (as I have at times!), to send it back with a full account of faults and not to expect perfection if it will, without too much trouble, do want you want it to.  We have had hours of pleasure from ours and find the DVD performance especially gorgeous. (But don’t use MP3.)

We cannot get a hiss free FM signal even after having a new aerial to start with then later a replacement directional one.  Can anyone suggest why?

Best wishes

Ray

Sent my N-vi back to naim last week for repair to the display, hope it works ok when it comes back ?, to be honest this N-vi my 3rd has been better than the first two, i leave it on stand-by all the time never switch it off unless i need to do a re-set, the only other thing i have noticed is the missing at the start when playing a cd, will post on here how it performs when i get it back.

GreenAlex, have never had the standby/wakeup problem with my N-vi just the display problem, so can't see it making a differance to your problem ? mind you could be wrong knowing all the problems N-vi's can throw at you,

GreenAlex my N-vi which had the display replaced a short time ago was still under waranty for the parts so i only paid labour and carriage costs N-vis came with 5 years parts waranty

John,

I pre-ordered mine around the same time as you when it came out, but got mine a couple of weeks before you.

If i still had it the five year warranty would of run out last month.

G.

Gale 401 My first N-vi was over five years old, but the one i am using was the second replacement so as far as i am concerned this one is only just over three years old, so to me should still be covered under warranty which it was.

I fail to see how a faulty display will damage your system.

All it will do is make it harder for you to read/see.

You can still read the info off your main screen so you can still use it.

I would get it fixed by Naim at some point though.

G.

GreenAlex

mine came to £195 which was for labour and post and packing, my dealer sent it back for me, parts were covered under warranty

Mine was £195 too. Display plus a couple of other fixes done and firmware updates. Much more reliable since then (including near instant locking to my TV) although it does have a new 'feature' since it returned which requires a power off about once a week 

James

Thanks guys for the heads up on cost - not to happy about it I must confess, but I have returned the unit to my dealer. I have been been told it will take two to three weeks, so no music and the standard dreadful sound from the TV until the Nvi is returned