Erratic reading of my music files

Posted by: Thierry on 27 December 2014

Since I have started to use the latest 4.3 iPad application to pilot my NDX DAC, I am facing major reading access problems. Although my files (whatever their formats whether Flac, Wav or others) are fully loaded on my Asset NAS, when I want to access the latest ones which I uploaded on my NAS, the reading of the tracks is totally random. 

 

Some times I can only see the first track duplicated twice, sometimes the first N tracks can be played but starting at a random point, it starts duplicating the following tracks. When it does, I have noticed that the duplicate is systematically associated with the previous record I played, displyaing the jacket of the wrong record, keeping the right name of the track that is being played but associated with the name of the artist of the wrong record i.e. the one of the previously played record! A total mess!

 

surprinsingly, the problem doesn't seem to appear on records that I listened before starting to use the iPad controller. It looks as if it happens only with the music files played for the first time ever.

 

Any help would be greatly appreciated.

 

Thanks.

 

Thierry

Posted on: 27 December 2014 by sjbabbey

Might be an idea to clear the UPnP cache.

 

Settings/Input Settings/UPnP/Clear UPnPcache

Posted on: 27 December 2014 by Thierry

Thanks! I will try and keep you posted. I guess you do so directly from the NDX right?

Posted on: 27 December 2014 by sjbabbey
Originally Posted by Thierry:

Thanks! I will try and keep you posted. I guess you do so directly from the NDX right?

 Hi Thierry, you clear the UPnP cache using the Naim app. You access the settings by tapping the gear wheel symbol in the top right corner of the Naim app main screen.

Posted on: 30 December 2014 by Thierry

Hi. Once back home, I have applied your recommendation. Unfortunately, it did not change anything and I am still having exactly the same problems. I've cleared up the history directly from the NDX panel too but all that in vain.

 

would you have any other idea?

 

thanks

Posted on: 30 December 2014 by Simon-in-Suffolk

Hi, does the issue show up on other UPnP clients? If so I would look at the UPnP server. I think you said you are using Asset? Usually that is well behaved. But you might want to restart it and tell it to rebuild its database.

Simon

Posted on: 30 December 2014 by Thierry

Thanks Simon for taking the time to reply to my question.

 

No, the problem only shows up with my Asset NAS and only with the music files I uploaded last. I called HFX in Austria today. They found out that my C Disk on the NAS was getting full for reasons that they have not been able to identify. With some difficulties, they finally managed to remotely clean-up the C Disk and with even more difficulties on my side then and only after rebooting my box, I got able to restart the Asset NAS. Most problems have disappeared (I can now see and access the latest files) but  the file where there were random duplicates is still there. I deleted it, reloaded but nothing changed despite it is not corrupted when I check it directly from my PC. Strange but I will give up for now and wait to see whether the problem occurs again with other files later on.

 

For those who are interested, pls note that there is a patch that HFX can provide you with to be applied on the Asset NAS and that fixes a recurring annoying problem whereby the disk could only reboot after several attempts. Nevertheless and to be honest, I have been left with poor instructions on how to apply the patch and have not been able to do it by myself yet. I've left them a new email to obtain more guidance.

 

As this is the second time in 6 months that I am facing critical problems with my Asset NAS forcing me to call at my expense into Austria, I find it weird and really feel that dealing with dematerialized music is still for the geeks! We are quite far from something plug and play. It took me two weekends at the beginning to find out how to set-up the box as that was not documented anywhere. I would really suggest that vendors like NAIM and NAS cooperate much better and make significant efforts to streamline the accessibility of their technologies.

 

Thierry