NDX, QNAP 670P, Flac files "can't play" via Naim app, but play by direct select via remote

No reason on paper why it should not work ..........

Try - clearing both cache in app

-  Input settings > UPnP >Clear UPnP cache

-  Other settings > Clear image cache

If that doesn't work try rebooting the QUAP 

#1 my NDX used to do that ocassionall. Switch it off and back on always cured it. Very frustrating. Doesn't happened with my Qute though.

Restarted the QNAP. Reset the NDX. Took your steps. All to no avail. The problem is still there. I will try to copy these files onto a USB stick and see if they run directly from a USB. ITMT, if anyone else has a suggestion please share. 

"It simply says "can't play" at the bottom (whether 16 bit or 24 bit/192khz)".

I had exactly the same problem, but only on a few albums, no idea why. I'd only played them a few days previously! The only way I cured it, was to delete the albums from the share on my Qnap, then re copy them back in, from the back up.

Hope you sort it...

This sounds like the type of thing that can happen with DHCP on the NAS. Perhaps the address changed. 

The only confusing thing is the app should have picked this up, and on that basis I would delete and reinstall the app.

On the qnap I would rescan the music share.

If the NDX can play the files from the nas using its own remote / front panel controls, but the Naim App won't control the NDX to play them, I'd look to a network issue other than the nas itself.  Clearly the NDX and the nas are talking to each other (I assume reliably if you can consistently play using the NDX remote).

Was everything working as desired / intended before you did recent updates?

See Phil Harris' stickied topic.  Have you installed Net Analyzer, and if so, is your NDX broadcasting that it's UPNP and Bonjour services are running?

If everything is reliable other than the ability to use the Naim App on a wifi device, I'd focus on your wifi, starting with Net Analyzer as above.

I was (touch wood -- WAS) having similar issues occasionally with my NDS, as well as dropouts even over a wired ethernet network.  I threw new hardware at my network and seem to have remedied it.  I bought all new Cat 6 ethernet patch cables for the network, and a new Netgear GS116 switch.  So far so good. I think I blame my old switch which was not very old.

I purchased this on Dec 19th from a Naim authorized retailer. It came with the 4.1.00 version. I didn't update it. So, I assume it'd be updated version ? 

All I can say is that there's a lot more to this networking 'stuff' than one device being able to see files on another.  Routers and switches not properly supporting any of a variety of protocols can turn it, what do the British say, "tits up." 

what do the British say, "tits up."

I believe it's "Tango Uniform" you're thinking of Bart ... 

The networking stuff shouldn't be too complicated in this scenario. A. The NDX sees and plays the FLAC files. B. The Naim app sees all my music files (except for the M4As) and plays all music files (except for the M4As and FLACs). C. Last night I purchased and downloaded an app for my Mac called QuteControl -- sold by a third party seller called Solesignal Ltd. -- and it works like a charm. From the get go it played the Flac files without any trouble. So if the NDX can by itself play FLAC, a third party app on my Mac can tell the NDX to play FLAC, and the Naim app one my iPad can see the files but cannot tell the device to play the FLAC, by the process of deduction I surmise the Naim app is at fault and not my network. Please  correct me if I am wrong ...

I appreciate your frustration!  I'd put the emphasis on shouldn't. 

But unless there is something unique about your hardware . . . something that the Naim App cannot recognize, etc. or some condition that the developers haven't thought of . . . it's unlikely to be the app which of course plays music for the rest of us.  It's great that you Mac can play the music . . . but your iPad still cannot.

Does Net Analyzer show Bonjour running on both the iPad and NDX?  When you first scan your wifi network with it, it seems to be normal for it to take a second or two for the Bonjour "B" to show up.

Finally, in your first post, you have a switch between the router and the NDX.  You've essentially got the nas connected to one switch (the switch built into the router), and the NDX connected to a different switch.  This is not the conventional setup.  Can you connect things all through the same switch?  In your config as you drew it, that TPLink switch isn't doing anything other than maybe causing this problem. 

Bart, 

Thanks for your replies. Yes it is frustrating... I just purchased the Net Analyzer. 

Under Pages > Information >> Bonjour Services, I don't see anything which refers to NDX bonjour services running. However, I see a number of services utilizing bonjour on my QNAP. 

Under Pages > Information >> upnp, I see both the NDX and QNAP running.

As for my network setup:

1. From QNAP (network card 1 + 2: ports trunked)  2 CAT6 cables  go to TPLINK Network switch (because it supports 802.3ac protocol) 

2. From the TPL switch one CAT6 cable goes to NDX (since obv. it has only one network card).

As for getting IPs, my Linksys 1900 AC wireless router issues IP to all devices in my network though DHCP. Basically, one cable goes from the back of the router to the switch, and from there all the devices get their IPs. 

Everything within my network works without an issue. It's just the Naim app that can't cope with the FLAC files for whatever reason ( which hopefully you and others can help me to sort out). 

Thanks again,

A.

Have you tried removing and reinstalling the naim-app?

I don't understand why you need to run 2 cat6 cables from your QNAP NAS unless you have 2 separate wired networks.

I have a QNAP ST421 NAS drive which also has 2 ethernet ports but only use one and can stream on my network to both my NDS (wired) and my UQ 2 wirelessly.

Yes I have. 

It's because I wanted its link aggregation. Basically, My wife and I have our movies, tv series, music files, personal files, etc on it. Often times, the QNAP is  simultaneously transcoding 1080p movies to the iPad, transferring data to my TV, sending music to my NDX, and uploading my cloud files. I need the bandwidth. Actually, it comes very handy. And I should note again you don't get two IPs for the QNAP - just only one like a normal single n/card device! 

Yes I'd (re)build the network the 'standard' way and see if it works.  If it does, then go on to modify and see if it works or if you've broken it.

The NDX should show up running Bonjour on Net Analyzer.  As Phil Harris wrote in his helpful post stickied above, if it's not then the devices don't discover each other.  Open Net Analyzer on your iPad, scan and look for the B next to the NDX.  If it doesn't show up, hit rescan once or twice. If it still doesn't -- that's the issue.  From the little I've learned, again there is more to this "network stuff" than just getting IP addresses to devices and seeing the files. There are many protocols running for devices to see and talk to each other outside of the ability to see a file, and again again as Phil wrote, if they are all not working on all of the devices, it's Tango Uniform.

And if this is the case, I'd look right to your network hardware, starting with the configuration, per above. Not all routers and switches pass these protocol requests as reliably as others, in all configurations.

Good luck!

Bart,

I did read PH's post. The N/A app shows BUP as it should. However under the bonjour properties, it only shows "_spotify-connect._tcp." 

Gert,

Yes, I did. Unfortunately it didn't rectify my problem.

I believe that's what should be showing; that's what shows on mine and it works.