UnitiQute2 can't contact Spotify server

That's annoying .

Is the device that you are using for Spotify still recognising the Qute on the connect list ?

The only thing I can think of is to disable the Spotify input on the Uniti  , restart the uniti and reenable . Failing that , resetting the unit to factory settings in the main menu . A pain ,as you would have to reset your presets .

My Qute2 is going back next week for a new one because it is randomly changing the volume to 0 and at other times up to 100 , equally annoying !   

I just reset to factory settings on the Qute - no other changes to my internet connection, router etc.

Spotify is working perfectly again. Weird - but I'm pleased! :-)

Thank you, AS332.

I second that, thanks AS332, same mo and same resolution

Many thanks and I third that. This happened on my nd5 and I would pose the question as too 'why ?'

Steve

"Why?" is a good question...followed by "Will it happen again?" and "When will it happen again?"

First glitch I have had since upgrading the firmware, but suspect it may happen again. Hopefully more owners will see this thread and add to it, I do not think its coincidence that we all suffered the same problem

I think resetting the device back to factory settings, highlights the fact there is some flakey coding embedded in the Spotify addition to the firmware.

I had the same issue with my NDS, and resorted to a factory reset to get the Spotify connect to work again...

A few glitches in the initial Spotify code release to be sure then. Let's hope Naim identify the offending bug(s) and release a firmware update to fix them soon....

I'm working from home for a change this week and I've had Spotify Connect playing through the Qute since Monday AM (apart from during the night).

Got a slightly different but very similar bug just now.

Spotify was playing and my iPad air lost control of the Qute. The Qute kept on playing the playlist it had - but I couldn't get any device with the Spotify App on it to get control of the Qute again.

I somehow stopped Spotify playing, and the Qute told me it was Ready. But whenever I tried to get a Spotify App to output through the Qute the little speaker symbol pulsed and then gave up.

The solution once again has been to reset the Qute back to factory settings - and it's all working fine again.

Definitely some ropey lines of code somewhere....

Anyone know how to submit this to NAIM for a possible bug please?

I've sent the thread to Tech Support so they can see it.

We believe that Spotify have changed some of their encryption keys recently - if you do a factory reset on your unit then it will clear out the encryption key that Spotify issued when you initially connected your device and allow it to reconnect.

Given that Spotify supply the Connect code then I would hope it isn't 'ropey'!

Cheers

Phil

Does that explain why I had to reset to factory settings on Sunday night and again this afternoon to get Spotify Connect working again please?

N.B. no offence intended by the "ropey" comment - I work in IT, so "ropey" is pretty "industry standard"!! 

Probably ... unfortunately we don't (officially) have access to the inner workings of Spotify and all the key sharing and key handling is done via the code that Spotify certify and supply.

When you first connect a device to your Spotify account the app discovers the device on your local network and passes a link to your account to it, the device then links itself to your account at Spotify's server end using an encryption key that Spotify issue out from their servers. If their code reports that the unit cannot connect to Spotify then that usually indicates that the key is somehow invalid and a factory reset will clear that key out and allow you to rediscover and reassign the unit to your account.

Cheers

Phil

I experienced this with my Uniti2 this week (I had changed my Spotify password so that may be related - who knows?). I've also had to reset it before when it suffered from the DAB rescan bug. It's a right pain in the neck to have to set it all up again when I would rather be listening to music.

Given the ever-increasing complexity of the software running on our streaming devices, it seems likely (I know this is pessimistic, but bear with me) that we're going to be resetting our streamers back to factory settings more frequently, as bugs are uncovered/a revolutionary new firmware requires it/whatever.

Now I notice that my Uniti2 serves a simple web page if I browse to its IP address from a browser within my home network. Wouldn't it be nice if, rather than prodding at the remote for ages, we could set everything up again the way we like or even just tweak the settings hidden in the setup menus via a few well-designed web pages, much like a router? We might even be able to save setup profiles and with a few mouse clicks we could be up and running again in no time, providing even more useful feedback to the hard-working developers rather than moaning about the time wasted...

Just a thought, if indeed this thread is being read by the guys who make the magic happen.

Unfortunately not possible as the streaming hardware (which generates the web page) doesn't have access to the preamp / poweramp / control hardware so it can't work like that ... that's why the update is a USB / Serial and Ethernet two stage process.

Phil

Thanks for taking time to reply; that's a shame - but understandable.

Still, if it is at all possible I think a simple setup/configuration app which could be run on a laptop while connected to the unit via a USB cable (much like the firmware update process) could make it significantly easier to set up everything again from scratch as opposed to the remote handset.

Best to all

GM

Many thanks Richard Dane for passing this on to tech support and many thanks Phil Harris for your swift response. Will it be your intention to emulate this in the office? Steve