Mu-So

Posted by: andrew mcmullins on 09 February 2015

Hiya all

My Uniti broke so I took it to the nice folks at Infidelity to go back to Salisbury.

While I was there I did an impulse buy of a Mu-Su - is a birthday present for a friend - but I "borrowed" it until my Uniti comes back.

Anyway - after three weeks and a few crashes which required me to unplug the power cable and plug it back in I had a major failure and it became completely unresponsive. So - I did the factory reset with the provided pin and set it back up again. The Mu-So is now incredibly slow - it takes it over a minute to pick up a UPnP track (if it manages it all all) drops out and while it can play the radio using the pre-sets Naim set up - if I want to use any other radio station it can't pick it up. I get the circle going round and round a lot.

I checked everything still works fine with my NDX - so the Unitiserve and the NAS are still fine.

Is connected via wi-fi and was fine until the crash (it could even play 196kHz files wirelessly - even though apparently thats not possible).

Any suggestions greatly appreciated.

Andrew

Posted on: 09 February 2015 by ChrisH

Hi Andrew, probably contacting muso support would be your best bet.

You can get the contact info (phone number and e mail) if you look in this link:

https://www.naimaudio.com/mu-so-support-simulator

Hope it gets sorted quickly for you.

Posted on: 09 February 2015 by andrew mcmullins

Chris

Thank you for this.

Andrew

Posted on: 10 February 2015 by jon h

My muso is a bit sluggish to sync up. Often loses the beginning of the track by a few seconds

Posted on: 10 February 2015 by Frank Abela

Should this be in Streaming Audio?

Regards,
Frank.
All opinions are my own and do not reflect the opinion of any organisations I work for, except where this is stated explicitly.

Posted on: 10 February 2015 by Richard Dane

Originally Posted by Frank Abela:

Should this be in Streaming Audio?

Regards,
Frank.
All opinions are my own and do not reflect the opinion of any organisations I work for, except where this is stated explicitly.

Probably...

Posted on: 11 February 2015 by Phil Harris

Hi Andrew,

If you're not already talking to the mu-so support guys then can you drop us an email to support@naimaudio.com and then we can pick this up with you.

Jon ... can you drop me a mail too?

Phil

Posted on: 11 February 2015 by andrew mcmullins

Phil

Am not sure how - but it seems to have now resolved itself - am curious whether it was doing an update or something but I rebooted the network as well as the Mu-So.

Frank / Richard

Probably ... been a while since I was on the forum ... sorry.

Thanks for your reply.

Posted on: 11 February 2015 by Phil Harris

Hi Andrew,

Glad you're all working again ... To answer your question, the mu-so doesn't update itself - it either needs to be manually updated via the web interface to it or via the app and we haven't issued any mu-so updates yet so it can't have been updating itself (and if it was then you'd have known about it)...

Cheers

Phil

Posted on: 11 February 2015 by jon h

have emailed support@

Posted on: 11 February 2015 by jon h

And naturally, after a few emails with the inestimable Phil@Support, the thing works just fine. No, nothing was changed or rebooted. It just works. The power of email, eh... :-)

Posted on: 11 February 2015 by Steve J

It was the same for me too Jon.

Posted on: 11 February 2015 by andrew mcmullins

Jon

Actually it didn't even take a single email before it "sorted itself out" - I left it on over night and it seemed to fix itself.

Hopefully Phil @ Support can also not do anything and my Uniti will fix itself and come back to me.

I didn't want to flash my NDX until it comes back

I have a feeling that this year is going to be one where stuff vanishes as my 252 / Supercap really needs to go for a recap - and probably a DR at the same time. In which case the XPS2 may get the DR treatment at the same time ...

Andrew

Posted on: 12 February 2015 by Steve J

Received an email from Music Direct advertising the Muso. I felt there was a slight exaggeration when I read "Made to pair with a stunning app...."

Posted on: 12 February 2015 by Sloop John B

Originally Posted by Steve J:

Received an email from Music Direct advertising the Muso. I felt there was a slight exaggeration when I read "Made to pair with a stunning app...."

I don't know, it certainly stunned me!

SJB

Posted on: 12 February 2015 by andarkian

This is as good a place as any to post this as it relates to the Muso. For any of you using Spotify and a MacBook Air with the Muso I have discovered, or believe to have discovered that if you leave your MacBook running for days, as I do, that you may experience dropouts from the Muso which are cured by a reboot. Something, somewhere appears to be filling up and needs a reset every so often.

On top of this, have any of you who use Spotify thought or discovered that your randomly played playlist is not so random? If I get the same Rolling Stones or Gerry Rafferty songs many more times I am going to delete them. I have a theory as to why this occurs which relates to the streaming model Spotify uses but if any of you are mathematical or peer to peer specialists I would be (mildly) interested in any of your own theories.

Posted on: 13 February 2015 by Paul Stephenson

Many love the stunning app!