Trouble with Kuro Plasma - flashing blue light

Posted by: Happy Listener on 18 March 2015

Members,

 

No screen image and flashing blue light = time to call the engineer.

 

Anybody had this experience, if so, feedback on likely outcome to manage my expectations and those of my wallet would be appreciated.

 

2009 model Kuro.

 

HL

 

 

Posted on: 18 March 2015 by BigH47

These things usually flash a code a number of on and offs then a pause  or a series of short, long or a combo.

 

Maybe a Google search?

 

Our Sharp sometimes flashed a series of red and green lights, basically PSU board done, the most usual fault.

Posted on: 19 March 2015 by Happy Listener

No code showing, just 'clicks' as it turns on and then off - and the blue 'on' light then flashes. Handbook states protective circuits have been activated. I'm advised you cannot self-service this kit, as removing the rear panel, trips something inside.

 

Seems that only off-site repair is available via collection, with non-refundable charge ~ £100, netted to required repair bill.

 

It started up OK last night - and I'm hoping it will for the rugby!!

 

 

Posted on: 22 March 2015 by rackkit

Have you tried looking on AV Forums as there's plenty of threads regarding the Kuro on there. Interested in your outcome as my Kuro is from the same year but only in use since 2013. 

Posted on: 22 March 2015 by Super
Originally Posted by rackkit:

Have you tried looking on AV Forums as there's plenty of threads regarding the Kuro on there. Interested in your outcome as my Kuro is from the same year but only in use since 2013. 

So what's it been doing for 4 years ? But i'll be interested in the outcome because i got mine in 2009 also.

Posted on: 22 March 2015 by Happy Listener

It's being moody now. Thursday it refused to turn on, with the flashing blue light (no screen codes) but Saturday it was fine, and it turned on OK today...but I daren't turn it off! Picture seems 100%.

 

Handbook suggests you turn the wall socket off and leave for while, which I did last night - i.e. suggesting it could have something to do with the on/off switch getting warm(?). I've only ever used the on/off switch, as the wall socket is hidden behind a unit but this will be protocol from now on and will see how this goes.

 

The service team I rang didn't have an isolated solution for a flashing blue light issue. And no servicing  on-site obviously means some domestic disruption.

Posted on: 22 March 2015 by rackkit
Originally Posted by Super:
Originally Posted by rackkit:

Have you tried looking on AV Forums as there's plenty of threads regarding the Kuro on there. Interested in your outcome as my Kuro is from the same year but only in use since 2013. 

So what's it been doing for 4 years ? But i'll be interested in the outcome because i got mine in 2009 also.

I was fixing a property up at the time, so it was kept in storage until it was finished. Took a chance of getting one as I knew they were going to be the last plasmas from Pioneer. Hoping to get a few years out of it before 4k OLED sets are near normal prices. 

Posted on: 24 March 2015 by Happy Listener

Update -

 

Stopped working now, refuses to turn on - flashing blue light. Can only assume a power supply issue.

 

Collection arranged. Could be gone 2/3 weeks, as may need to order parts from Japan, which take 5/7 working days to arrive.

 

...I hope a quick dose of contact cleaner will suffice but I'm not building up my hopes.

 

Doh...

Posted on: 24 March 2015 by rackkit

http://www.avsforum.com/forum/...hut-down-thread.html

 

 

http://mobile.pistonheads.com/...pairing%3F&mid=0

Posted on: 25 March 2015 by Super
Originally Posted by Happy Listener:

It's being moody now. Thursday it refused to turn on, with the flashing blue light (no screen codes) but Saturday it was fine, and it turned on OK today...but I daren't turn it off! Picture seems 100%.

 

Handbook suggests you turn the wall socket off and leave for while, which I did last night - i.e. suggesting it could have something to do with the on/off switch getting warm(?). I've only ever used the on/off switch, as the wall socket is hidden behind a unit but this will be protocol from now on and will see how this goes.

 

The service team I rang didn't have an isolated solution for a flashing blue light issue. And no servicing  on-site obviously means some domestic disruption.I'm

I'm presuming that this is the PDP-LX5090 model like mine. I always leave mine in standby with the remote because it's in a very tight place where it is and awkward to use the power button. I asked the shop where i got it from to ask pioneer if it was safe to do this and they said it designed to and it takes very low power (0.3w) in standby. I only use the switch if i go on holiday or away for long periods of time.

Posted on: 26 March 2015 by rackkit
Originally Posted by Super:
Originally Posted by Happy Listener:

It's being moody now. Thursday it refused to turn on, with the flashing blue light (no screen codes) but Saturday it was fine, and it turned on OK today...but I daren't turn it off! Picture seems 100%.

 

Handbook suggests you turn the wall socket off and leave for while, which I did last night - i.e. suggesting it could have something to do with the on/off switch getting warm(?). I've only ever used the on/off switch, as the wall socket is hidden behind a unit but this will be protocol from now on and will see how this goes.

 

The service team I rang didn't have an isolated solution for a flashing blue light issue. And no servicing  on-site obviously means some domestic disruption.I'm

I'm presuming that this is the PDP-LX5090 model like mine. I always leave mine in standby with the remote because it's in a very tight place where it is and awkward to use the power button. I asked the shop where i got it from to ask pioneer if it was safe to do this and they said it designed to and it takes very low power (0.3w) in standby. I only use the switch if i go on holiday or away for long periods of time.

I've only used the main switch when going away for more than a few days or if i'm around and thunder storm is due and the whole system is then turned off. As the main switch is so well hidden, I'm sure these sets are designed to be left in standby using the remote. 0.3w in standby shouldn't break the bank in relation to what these sets cost when new. (£1600 in my case).

 

Posted on: 15 April 2015 by Happy Listener

Well, the diagnosis is it needs new regulators, which generates all-in repair cost (inc pick-up and delivery) of ~£130.  The primary bother has been no TV since before Easter....and I didn't get a call to commission the new parts (only ~£20), which has delayed things, as the repair shop source from Japan (5/7 working days).

 

I'd better stock up on popcorn, as my Sky box will be full to brimming when it returns

 

 

 

Posted on: 15 April 2015 by Steve J

The PSU went on my Pioneer. Luckily my dealer knew someone who specialises in these TVs. I was lucky to have it fixed in a few days for about £100. 

Posted on: 30 April 2015 by Happy Listener

Well me honourable Forum members, things ain't going well.

 

Set went to Pioneer authorised service centre 1st April. Diagnosis of regulators has now turned in to needs a new power supply (=£190m) post failing a soak test, with all-in repair/pick-up etc ~£330.

 

Parts to come from Japan, so current best guess = set AWOL for 7 weeks. Hardly a speedy diagnosis and not exactly swift in comms either. Seems said centre writes each time to advise and seek payment etc - have obviously never heard of 'phones.

 

I find it unbelievable there is not a UK storage/warehouse depot for parts (or is there?), and/or why a cited service centre doesn't carry stock.

 

..won't be pursuing Pioneer branded products any time soon.

 

 

Posted on: 03 May 2015 by analogmusic

the Kuro is not made anymore. it will still give you another 10 years of service.

 

My first Kuro was doing fine for 10 years after a house move damaged it.

 

I still miss it. And somehow OLED does not convince me. it's not really a replacement for Plasma.

 

I went and bought the last ever model of a 60 inch samsung plasma to replace the pioneer and while not a Kuro, it's much better than any LED set I have seen.

 

Waiting for OLED to fix their motion issues. Shame that Plasma is over. I would take 1080P plasma over any 4K LED.