Qute2 loaded with glitches

Posted by: NY - G on 26 March 2015

I have owned the Qute2 for a couple months now and the software, setup and operating glitches cease to amaze me.  If I didn't love the sound I would be so done with it.....so the unit does have merit.  I strongly suggest...as I believe others here have..that Naim get out of the software business and have someone step in (like Sonos) and upgrade the user interface and functionality.

 

Some examples of the glitches

- iRadio stops mid sentence for about 4 seconds frequently - this is not an internet issue

- if I have the setting on Radio and turn the radio off (but not the chassis) the radio will spontaneously start.  I have come home more than once to have the radio playing or in the middle of watching tv the  stereo will fire up

- while adding songs to a queue it will often show the song as unavailable to add to the queue, yet if I  chose "play" it will play the song....so yes the file is there but may not be added to a playlist.

- frequently the software via my iPad will show the song but not play it...yet if I page through my library on the Qute the same song appears in the library and can be played.

 

Believe me the list goes on.....and how about trying to manipulate the playlists you build....you can add by "Queue Next" or "Queue Last" but then there is no means to move songs around in the playlist...how limiting..what about dragging.

Anyway very disappointed in the software and interface but happy with the sound. 

 

 

 

 

Posted on: 29 March 2015 by Damon
Originally Posted by NY - G:
 
NY-G, Sorry, I didn't mean to come across as suggesting that switching is the answer; I guess I just found my my former frustration is still alive, and I channeled it into that post. The UQ is a great bargain, IMHO, and I have no doubt that it is a great combo with the Harbeths.
 
My UQ also gave great sound. Some have difficulty with the connection and some don't, and I also had periods of time when things seemed to settle in and work reliably. I never did have a fully wired connection. I was wireless from iMac to router, then ethernet into the UQ. Everybody's system and setup is different, and things vary and it is difficult to understand. For example, with the UQ, we could not get KPLU (Seattle) to stream without dropouts. Now it is fine. For whatever reason the Devialet set up gets that stream without dropouts, and the UQ did not. No idea why. 
 
But as Naim updates the app, things seem to improve, and I'm sure they are working at addressing the niggles that they hear so much about. 
 
I think I've messed up the quote form too. So I'm no technical whiz. 
 
 
 
quote
As correct as you are the effort associated with switching my system again means I will probably put up with the shortcomings with the hope that software upgrades improve the robustness of the system. Should have done more research before the purchase...great kit on paper.  And the sound with my little Harbeths is very nice when it is all humming correctly.