Muso won't play Spotify - Tried all the fixes I can find!

Posted by: arcam_boy on 03 April 2015

Hello.

 

I've had my Muso for 6 months after selling my hi-fi to try and compromise with the wife and still keep some decent sounds in the lounge.

 

I'm very pleased with how the Muso looks and for what it is it sounds very good.

 

However it just doesn't like playing Spotify at all.

 

I used to enjoy having friends over and we'd spend a few hours listening to tracks off Spotify. I can't do this with the Muso - it can take 30 minutes to get any sound out of it, then it'll play a track for 10 seconds before it starts coming out my phone again. If its playing a song and I select another through spotify it simply refuses to change the track before stopping playing altogether.

 

I've got a couple of Sonos Play 5's dotted around and they work and play perfectly every time.

 

The Muso will play radio and sever based music fine but is pretty much useless with Spotify.

 

I've got a high end route (Billion BiPac) fibre broad band. The Muso is hard wired to the router which is about 2 foot away. I don't use anything like ethernet over mains cable etc.

 

I've downloaded the net analyser pro off the App Store as recommended here...

 

https://forums.naimaudio.com/to...pnp-discovery-issues

 

And both my Muso and phone are showing the purple B.

 

Even my wifes admitted the Muso's rubbish and I'm sick to death of the thing. However I don't know how I can sell it if its faulty unless I can return it.

 

EDIT : When I started typing this I clicked a song it played for 5 seconds then stopped and now its just started playing a song off its own back without me pressing anything!!

 

 

Posted on: 03 April 2015 by AndyPat

It's clearly a faulty unit. Take it back to the retailer and get another. It's in warranty at 6 months old so no problem.

 

Andy

Posted on: 03 April 2015 by Super

Have e-mailed naim with your problem, i'm sure Steve Hopkins or Phil Harris could  give some advice. Thy helped me when i had a problem.

Posted on: 03 April 2015 by arcam_boy
Originally Posted by Super:

Have e-mailed naim with your problem, i'm sure Steve Hopkins or Phil Harris could  give some advice. Thy helped me when i had a problem.

Thanks mate.

 

I've read your thread, has swapping the ethernet cable solved the problem with no further issues?

 

I would like to get it worked as it does sound good when working and I can only imagine I'll end up wanting to spend several thousand if I go back to a normal 2 channel system.

Posted on: 03 April 2015 by Trevor Wilson

hi arcam boy, can you contact phil harris or steve hopkins at Naim technical support for assistance please

Posted on: 03 April 2015 by arcam_boy

Hi Trevor,

 

I've sent one to support@naim 

 

Is this the correct one to reach them or do they have a more direct e-mail address?

 

Thanks

Mark

Posted on: 03 April 2015 by Trevor Wilson

hi

 

support@naimaudio.com

 

should get you in touch with the guys

 

Trevor

Posted on: 03 April 2015 by andarkian

Glad to see all of the support being offered by the Naim community. I have a Muso and am fed up of the sudden disconnection of the SPDIF connection between the TV and the Muso but the fix is reasonably easy if not acceptable ie switch it off and on again. However, I have no real Spotify issues either with the iPad or iPhone, even a primitive iPhone 4. Don't get that one at all other than having to switch Spotify on and off from one day to another even if I haven't switched off the MacBook Air.

Posted on: 05 April 2015 by sjw

sadly the world of digital music is far from the easy ride we are presented with. In a similar way i tired a Linn DS and wanted to use spottily. All would be fine and I'd go out for a bit and then I'd have to reboot the mac mini to listen to spottily again which the linn had "lost" - I thought they worked independently but there you go. After a few months I gave up and sold the DS- the dealer had tried everyone. I've popped a sonos connect and Dac v1 in and all is good. My suspicion is that there was something unfathomable about the network that was a problem. I can see why people are going back to turntables - they just play music!

Posted on: 05 April 2015 by PBenny1066

sjw,

couldnt agree more with your comments. I am having some Spotify problems (not related to mu so), and am getting fed up with it. For casual listening around the home it's an absolute joy to just listen to good old fashioned radio with just the press of one button........ And no faffing around.

 

just my h'penny worth......

Paul

Posted on: 02 May 2015 by arcam_boy

Well I've had no reply from Naim support since contacting them, apart from the auto reply, so I'll have to try and sort a return on Tuesday as I just can't get it to play :-(

 

Hopefully they'll be able to shed some light on it.

 

In an ideal world I'd go back to a Sonos Connect in to a DAC and some small stand mounts but I imagine I'll just get a replacement.

 

 

Posted on: 03 May 2015 by Trevor Wilson

Hello Arcam_boy

 

I sincerely apologise for keeping you waiting, please bear with us for a couple of days more, we will be in touch

 

Trevor

Posted on: 03 May 2015 by Super
Originally Posted by arcam_boy:
Originally Posted by Super:

Have e-mailed naim with your problem, i'm sure Steve Hopkins or Phil Harris could  give some advice. Thy helped me when i had a problem.

Thanks mate.

 

I've read your thread, has swapping the ethernet cable solved the problem with no further issues?

 

I would like to get it worked as it does sound good when working and I can only imagine I'll end up wanting to spend several thousand if I go back to a normal 2 channel system.

Sorry it's took a while to get back to you arcam_boy but yes, i think i cured the audio drop out problem with the internet radio by replacing the ethernet cable from a CAT 5E to a CAT 7 Chord C- Stream cable. Any audio drop out now i'm sure is at the radio stations end. Good luck with your problem.