Hello,
I related, a few week ago (https://forums.naimaudio.com/to...date-failed-fault-61), how I partially bricked my Uniti 1 after a software upgrade, from 3.0.9 to 4.10, like Gerd. Software update recommended, by mail, by the Naim support itself.
The story has been somewhat long, the device travelled from local reselleer to French importer, then to England, and then back.
Of course, I had put in the package a piece of paper accurately describing the issue. In English of course.
2.5 months travelling in all. In the attached summary, it is written that they proceded to a software update.
Net result:
- the guys lose my wifi antenna
- the guys packed the device top-down, or bottom up. In the process, they lose the upper part of the CD player socket (not the removable pug, but a part of the socket itself) -> now I have no CD player anymore.
- last but not least, the device crashes exactly the same way as before. That means that Naim's guys have tested nothing at all.Or are totally ineffective. Or both.
To summarize, after 10 weeks, I got back a device that is more broken as before (no more CD player). The local importer is unable to send me the missing spare part, and demand that I send him the device back.
End of the story in the next few weeks. But, clearly end of my story with Naim.
NAIM = Never Again these Irreparable Machines.
CM
Posted on: 11 May 2015 by Justin9960
Maybe things are over stretched on the repair side of things at Naim towers. I recently received my Qute2 back from Naim for a problem with the headphone out. After picking it up from my dealer and unpacking it at home, the fascia was not put back squarely, and hence looks pissed. In addition to this, while they fixed the headphone output problem, it needs the volume turning up more for the same volume pre repair.
Not good, not good at all.
Posted on: 11 May 2015 by Bert Schurink
I am very sorry to hear this. It doesn't help you, but this is one of these experiences which are not in line with the very good reputation Naim has build over the years. I suggest you contact Naim directly - any company would like to avoid such a dissatisfied customer.
Posted on: 12 May 2015 by jfritzen
That's a disappointing experience.
What is not clear to me: Do you know that Naim lost your antenna or was it the importer or the local dealer?
Posted on: 12 May 2015 by krmasson
Not clear to me too. Not the local dealer, since he directly sent the device, packaged by me, to the importer.
So, Naim or the importer.
But the lack of test after ugrade is clearly Naim. And the buggy soft too.
Posted on: 12 May 2015 by krmasson
I had mailed them at the time of the first "bricking", and they said me themselves to return the device to my local dealer.
I got the device back only two working days ago, and until now I still have the hope to get the missing CD socket back directly from my reseller: my priority is to have a usable device, with CD player, possibly by giving up the wifi feature, w/o returning it back.
Should this not be possible, I will probably contact Naim directly within the day.
Posted on: 17 May 2015 by krmasson
At the end, I have received the missing parts by postal mail, and I choose to give up the wi-fi feature, rather than sending back my device for a two month roundtrip.
I am now in the same state as 3 months ago, no better but no worse: lost the wi-fi feature because of buggy software update and untested "repair".
But lost "just" the wi-fi.
