Unitiserve clicking noise

Sounds like a hard drive failure.  Exactly like a hard drive failure.

Hope you have a back-up. HDDs fail, could be from a bad batch or has overheated. Or just general wear and tear. Naim couldn't possibly manufacture HDDs economically, so just like the good old days with CD mechs HDDs have to be sourced elsewhere. So I'd blame the HDD manufacturer really!

My UServe's internal hdd did fail after about 3 years of ownership.  I had a backup, but the AudioPlus guys were able to pull the files off the old drive anyway; I got it back with a new drive AND my old music.  I guess it wasn't "that dead."  (It was pretty dead however . . . )

But don't take this as justification for not backing up!

The disk is probably blown. Sorry, but it sounds that way. 

I do have a suggestion, but on your own head be it - don't blame me if it goes wrong. The most common recourse that doesn't require a lot of money is to put the disk in a sealed bag in the freezer for an hour, and then try it again. Sometimes that unsticks them. It isn't a long-term solution, but might work long enough to copy off the current data. 

Does the US have user-installable disks? If so, I recommend WD Red or SSD. If it doesn't, I recommend replacing the US with Synology or QNAP and installing WD Red or SSD. 

The discs are not user-installable, at least for the reason the the OS is not available.

I think that he's better off sending it out to Naim authorized service asap as opposed to 'messing around' with it at home.  Authorized service will have more/better tools available to try to save the data than his kitchen 'fridge.

Mine did this and it turned to be the power supply. I was totally convinced it was the hard drive as I recognised the clicking from a PC hard disc that died. How old is it and are you using the original PS?

The other posters may well be correct, but there is hope of any easy fix

Its now 3yrs old and I am still using the original power supply. 

I'll call the dealer and see what he says.  Though the first time it broke, he sent me a power supply, but it didn't fix the issue. In the end the hdd was changed, but they couldn't recover the data. 

Cheers 

I had the same problem, hard drive clicking...

It's the older 1 TB model and that's the third time it fails. The first time it refused to eject a CD, 2nd time it refused tu rip CDs and now this, whith the difference that the guarantee is over.

Now I got the message from my seller....it will cost 2'100.- euros to repair and updated it to the 2 TB version....this includes 300.- euros to recover the data and 600.- euros copyright tax for the hard dive....

After reading the so many problems people have with this machine, it makes me feel that the US is just a cheap unreliable pc in disguise....

Good luck with yours....

Copyright tax? What on earth is that? It's your music. I suggest you protest - someone is pulling your leg. 

All these posts make me so pleased I sold my Serve, especially since what I have now sounds better and can be maintained by muggins rather than someone trying to rip me off. 

I wonder if we get an accurate impression of the Unitiserve's reliability from forum posts. Paul Stephenson was happy to defend it and reassure that it is still supported by Naim a few weeks ago. 

Keith

In Switzerland it's this: http://www.suisa.ch/fileadmin/...4d_2014-2015_FRE.pdf

See point 4.1

I'm asking myself why I should pay it for a repair as I already paid it when I bought the US new...so I'm paying it twice...at least for one TB....well this is another debate....

Can I asked you what solution you found ?

Well that's the feeling I have, even more after seeing what's Inside a US.....hope other users have other feelings !

Now I'm even more worried to hear that Naim STILL supports the UnitiServe...

Juan

Thanks KRM for your suggestion!

I thought whats changed recently and last week I changed from a 500gb usb hd to a 2tb hd attached to the unitiserve.  I removed this and switched it back on, it started clicking again, but then the clicking stopped and then the logo stopped flashing. It was back online.  Been listening to it for over an hour and it seems fine. 

The power supply can't cope with extra hds attached to it. 

There was some talk about alternative power supplies that are obviously better than the Naim supplied one in the forum a while back. 

Can someone elaborate?  Thanks!

It certainly is still supported and no, I don't think that we get an accurate impression of reliability from any online forum, be it Naim or Bimmerfest or the Toto Toilet forum (one for which I shall not be revealing my username).

Juan

If my (very rudimentary) French serves me correctly, then under point 5.1 or 5.2 if the importer or manufacturer exports (from Switzerland) the broken disk, then you can be reimbursed for the tax you (or they) originally paid on that one.

Keep yer heads down lads,  the same tax is up for consideration in a lot of places, incl UK.   

You'd have Naim abandon its customers?  Or is your point more subtle?

Typical political idiocy, and unenforceable without taxing ALL digital storage media used for any purpose; and that would damage the economy.

If it's not enforced on all media, how would they raise the tax on the WD Red drives so many of us use in NASs.  We who primarily use them for audio are the minority, most use them for general storage so the majority shouldn't have to pay the tax.

What then about WD Red Pros that are intended for small businesses, we could perfectly well use those in our NASs, and if the normal WD Red were taxed, the Pro would be cheaper.  If both are taxed (along with the Seagate and all other equivalent NAS drives), than small businesses will suffer.

If you exempt businesses then any business that stores copyright material is not complying with the spirit of the law, hence creating inequity contrary to natural justice, and thus weakening the law.  Also  businesses could be set up to rent the drives to consumers on an HP or shared ownership basis - as the drive is owned by the finance company, no tax is payable.

Not viable, cannot be made fair and too many loopholes.

From my authoritative source (Wikipedia), it does look like the copyright levy is 300 CHF per tb of hdd storage, when the hdd is used in audio recording equipment.  WOW.

I am getting an increase in smart errors on my  2 tb readynas disk. This suggests it is slowly or maybe not so slowly dying. But of course a new disk, I have already ordered a 3 tb disk only costs me about 100 Pounds.

Spoke to technical support and they don't think its the power supply. So it will be boxed up and posted tomorrow. 

Its been on more travels than me.....

Exactly - such a tax is probably outdated now, the world has moved on - if you really wanted to do this going forward then you would put Copyright tax on your internet access or mobile phone tariff - more and more people play and store things from the 'cloud' - both legal and illegal. I suspect hard disks with loads of media on them are for an ageing demographic.

I would append to the end of that sentence, " . . . who might purchase such disks despite a substantial  tax."