HELP! SBT no music

Not ideal but do you have even a phono cable to try the other digital output? 

The usual tricks, reboot both the SB and the nait. 

It's a long time since i had a SBT, but when you updated firmware etc, did you re-enable the digital output. IIRC this could get turned off when doing an update. 

I have a touch.  Do you use the EDO Output App?  If you do, you must reinstall after update.

Go to your Touch and check:

Settings---> Audio Settings---> Digital Output --->  What is this set to?

I have 3 options:

Analog + Digital,  Digital Only, USB Audio...

Verify that this is set appropriately...  

I have had problems in the past with not installing the EDO app after an upgrade...

Good Luck...

It seems like it should work, but....

NIck - see #5 above - yes I did.

garyi - not sure I understand - can I use a regular RCA on the other digital out?

james - I have been down a lot of menus in the SBT - didn't see the digital on part; I will look for that but I didn't update until I had the issue.  (I am terrible about that kind of stuff with firmware updates, etc.)  But it is 100% the latest now.

Oh, I also: 7.) tried restoring factory settings.

Hi

this may not be any use but you said that you wish you had another digital source. If you have a bluray player or DVD player some of these can output the sound via optical. Not HiFi maybe, but as a test it may do the trick.

Good Luck 

Russell

Yes Russel I thought of that - my Adcom does not, but now you mention it I will look at the rubbish Philips I have in the bedroom and see if it has digital audio.

Does the digital video out on a DVD player carry sound as well?  (Such that is could be plugged in to the SN input and just see if any sound is there?)

I think it depends on the type of video connection(s) but I'm no expert so I could be wrong. Hopefully the Philips will have a suitable audio out.

Russell

It does Mark but you'll need to set the sound output to PCM 2.0 if using a DVD for the test- it'll be in the audio settings menu of the DVD player. If using a CD in the player it'll output PCM data automatically. 

1  Have a look at the output end of the fibre optic link, you should see a red light (Toslink is red not infra-red)

2  If no light, out of fibre link, then (indirectly) look at the optical output of the SBT (you may need to push a small shutter aside)

If 1 is OK:  then the SN input isn't working or is incorrectly configured

If 1 not OK but 2 is OK:  optical fibre is broken

If 1 and 2 not OK:  SBT is not configured for optical digital out or is FUBAR.

Well get this - when I had done the factory reset, all my favorites of course disappeared (internet radio stations I favor.)  So in frustration of nothing else working, I thought I'd add some of them back; next thing I notice the old favorites are there & duplicated by the few I re-added (and they were definitely gone before) and the bloody unit is working again.

Of course, having had it go on the blink this time, I worry that it might happen again, so I will remember the tips and ideas given here.

Mark,

That's rather worrying, convenient for you this time, but worrying none the less.

The purpose of a factory reset is to erase any configuration items (i.e. persistent state data) that may be causing trouble.  In your case, clearly all the state data not only survived the reset but was automatically restored by a normal set-up operation.  If previously there had been a configuration related problem, then rather than curing it, it would have been re-introduced, and it would be impossible to repair it with out going through every setting manually!

I agree Huge - I should also mention that prior to all this I had noticed that the SBT screen was stuck in a mode other than turning itself off...I had previously last used it from my bed and used the iPhone app to stop the music a day or so before, as I will listen sometimes while I read before bed.

But yes, it is worrying.

So to take that to a logical next step - regardless of this incident, someday my SBT will die, and as we all know Logitech in their infinite lack of wisdom shelved what I think is a great VFM product.  The same can said for my Vortexbox.  Given that I have ripped my entire CD collection to FLAC using the VB, when one or the other of these units meets its demise, what is my way forward?  (And I should add that I have and backed up to an external HD using the VB utility as well.)

When the SBT goes, what are my options with the files stored on the VB (Or backup)?  Can these be interpreted by another streamer?  Obviously SB Server software would no longer be of any use.  What kind of cross compatibility with what might I have?

If the VB goes, I guess I can obviously get another VB - but then using SB Music Server software seems like a not so good idea since the SBT iis a no longer made product.

I shudder to think of having to re-rip everything.

DrMark

No disrespect to the advice you have been getting on this forum, however, the SB product(s) may be discontinued but there is an excellent, active, online community if you require support. This was demonstrated recently when the BBC switched the format of it's streaming services.

Dave

DrMark,

If your backup has the FLAC files in folders, then it'll be easy.  You have a number of options.

Naim and most other streamers play FLAC perfectly well, copy the backup to the music folder of almost any NAS, the steamer will fing the UPnP server and the music will flow.

You can transfer the files to a computer disk, then run something like DBPoweramp to convert to WAVE format and the computer can render those audio files to a USB DAC.

You can transfer the files to a computer disk, install a FLAC codec for the computer's audio system and the computer can render those audio files to a USB DAC.

You can transfer the files to a computer disk, install some audio playback software and it can render those audio files to a USB DAC.

FLAC is quite well supported and I think it's here to stay.

H

Hi Dave,

I think DrMark was worried about hardware failure of the SB and/or Vortexbox, rather than config, usability or future format issues.

SBT hardware failure. Simple. Buy another one on that well known auction site.

Dave

SBT hardware failure. Simple. Buy another one on that well known auction site.

 

Dave

Fair point!

Hi Dave - oh believe my I was there - couldn't find anything for my original issue that I had not already tried.  THey ended with "contact support" ultimately.  But since I didn't say that, yours is an excellent suggestion.