Spotify - error incompatible version?

Posted by: Solid Air on 28 June 2015

I upgraded to Spotify Premium for my kids . . . and now when I try and play Spotify Connect on the streamer (172xs running latest firmware) it's saying 'Error incompatible Spotify version'. It does the same on IOS and Android.

It will play UPNP and iRadio fine.

Anyone come across this?

Posted on: 28 June 2015 by alan33

Originally Posted by Solid Air:

I upgraded to Spotify Premium for my kids . . . and now when I try and play Spotify Connect on the streamer (172xs running latest firmware) it's saying 'Error incompatible Spotify version'.

Assuming you can play your new account other than on the naim connect stream - eg using your Spotify app directly on iOS or Android device. Then, I f you've ever connected to a different Spotify account on your 172xs, including a free trial afaik, I think the only way to clear out your old credentials and log into the new ones is to do a factory reset on your streamer. There's an issue with security keys that get used by the naim firmware to enable the connect streaming to work. If this works for you, we should close the loop with the software team to add a "reset Spotify connect" function to the app menu.

Good luck with it!

Regards, alan

Posted on: 28 June 2015 by alan33

ps - without discussing the firmware beta testing, it was also shared to that group that Spotify does update its connect software and that is a "back office" type of issue for naim to manage. For sure you should report your experience to the support email address - even if the reset idea works for you. Maybe you're the first to run into a broken link caused by a Spotify upgrade... alan

Posted on: 29 June 2015 by Solid Air

Thanks Alan, that worked. I'll raise the ticket with Naim support.

Alex

Posted on: 29 June 2015 by alan33

Originally Posted by Solid Air:

Thanks Alan, that worked. I'll raise the ticket with Naim support.

Alex

Nice Alex, glad you're back in business!

Regards, alan