Streamer Updater

Everyone has loaded the same & its taken from the Naim www,  so it will be OK.

In the beta testing we have seen a few minor end sequence number variations.

I have run the updater which reported that the firmware was updated to version 4.3.0(10816). So why does the ND5 SX interface report that the firmware version is 2.0.66.13577 dated 2015-06-10? Has, or has it not, been updated and how do I (or anyone else) know? Given the red warning imperative not to revert back to a previous firmware version, surely it is crucial that the interface reports the current firmware version. How slack can you be !

Kiwi,

i think this is terminology confusion.  The update is for the streamer software to 4.3, I suspect the term firmware is being used loosely in some of the documentation.  What streamer version is your device reporting?

David

As stated in my last message, my updated ND5 SX reports firmware version 2.0.66.13577.

TN-0029 distributed with the Windows Streamer Updater states, at the top of page 1 :-

"This document provides information and instructions on updating your Naim streaming product's operating firmware to Version 4.3 using the Windows Updater."

I read this to mean what it says, ie the streamer firmware version is 4.3.

According to TN-0029, PC software NaimStreamerUpdater Version 4.3 updates the streamer firmware to version 4.3. I'm not confused but my ND5 SX would appear to be !

There are several different pieces of firmware in the ND5 XS which get updated one after the other when you run the 4.3 update.  If the updater reported that it was finished and had been successful and the ND5 XS works, then you are almost certainly fine. You can see whether you are at version 4.3 because if you are then you will have BBC Radio as a top level menu choice in iradio and you will be able to listen to the BBC's HLS streams.

But I don't know how you get the interface report you mention.  If you explain that I will look at mine and see what it says.  The IOS naim App reports the streamer version on my ND5 XS as 4.03 rather than 4.3 but this is a known bug and Naim are aware of it.

best

David

David

My Naim App also reports version 4.03.

If you type http://xxx.xxx.xxx.xxx/index.asp in the address bar of your browser where xxx.xxx.xxx.xxx is the IP address of your ND5 XS as reported by your Naim App you will see the ND5 XS browser interface firmware version that the ND5 XS thinks it is, not what the Naim App thinks it is. I believe it is disgraceful for the browser interface not to report the correct firmware version given the imperative backdate prohibition, it renders the App (and consequentially a mobile phone) a MUST HAVE which Naim do not advertise.

Well the good news is that my ND5 XS, which I am sure updated properly, reports just the same as yours when I check it your way.  As David suggested above, I suspect you are seeing the version of yet another chunk of firmware which didn't need to be updated.  Anyway I think you can assume your updating went ok and just relax into the music.  

If you are really bothered about this, send an email to Naim support and they will both tell you whether there is a problem and log it for sorting if there is a problem.

Firmware is just software which is held in permanent memory and which isn't changed during use unless you deliberately set out to change it! eg through a firmware update. The 4.3 update changes several chunks of firmware, but there are no doubt other chunks which weren't updated and presumably one of those is reporting via the web interface.  No doubt Phil could give you a more erudite explanation than I have.

best

David

Hi Kiwi -

The streamer version and the firmware version have different numerical values and represent different things in the internal software package package of code.

The 2D App (original boards) or 3D App version shown in the naim app (via phone or tablet) correspond to the base firmware shown as "BC SW" when you use the settings (wrench) button on your IR remote control and scroll to "system status"; this is also what gets reported by the web interface as you have seen. Base functionality and features  - including spotify, multi-room play and so on - are enabled in here I think (ie 2D can't be a multi room master or receive spotify streams).

The streamer version 4.2.whatever is displayed in the settings->status menu (via remote control handset) and as "Streamer Version" in the About box in the naim app; this is not displayed via the web index page. I think features are implemented here (ie how things actually work and display and get selected, etc.)

Hope this helps - especially with regard to your concern about avoiding a downgrade from your existing version: you can see your existing version using the IR handset remote control and do not require the naim iOS or Android app to check it. 

Regards alan 

 (Edited for typos and clarity)

Don't get hung up about 4.3 and 4.03 either.

The values are numbers 03 = 3 numerically; so technically, it's not even a bug, just a different way of displaying the same number.

      ................     

Oh, no! I'm going to hang myself. I've stupidly bought a Naim streamer with a load of weird numbers in it that I don't understand. 

Chris, it's even worse than that...

every second there's thousands more weird numbers being pushed into it through the network!

alan33

Ah - yes - IR handset - jolly good - forgot I'd got one - probably because it's camoflaged by all the other handsets it nestles amongst just below the tele !

Naim - (almost) all is forgiven

You can tell the Naim one because it feels substantial, we'll just like Naim I suppose!

My only complaint is that I have a UnitiQute 2 on the rack next to my ND5 XS and it's hard to stop the remote speaking to both units at the same time.  So I don't use it much.  But in another room I have a UnitiLite and I do use the remote with that all the time.

David H - cannot remember how you do it, but you can set the IR remotes up so that you don't have the problem of one remote changing both streamers.  Have a scan through the instruction manual - or wait for someone with a better memory than me to chip in.

I seldom use the IR remote. My ND5 XS is low in the rack and unless I have binoculars to hand I have to be on hands-and-knees with my nose against the display to read it which is both figuratively and literally a pain in the neck. 

Hi Kiwi, you just need two mirrors arranged as a periscope!

Thanks very much nudgerwillians.  That is very helpful.  I have found how to do this now in a posting by Steven Hopkins on this forum from two years ago (which pre-dates my own Naim interest), but I can't find any reference to this in the Reference Manual for any of the products I've bought, although there are lots of instructions there on how to reassign keys etc.  I wonder why Naim has chosen not to tell all their customers how to differentiate remotes between units...

best

David

Well at the risk of breaching my CDA, there was a top-secret meeting of Naim management, and they decided that customers could not be trusted with this information, so they made a conscious effort to choose to not reveal it.  Now you know!

They also have chosen not to reveal how to configure the CD555 so that it will stream directly from the St. Petersburg opera.  All shall soon be revealed however.

Bart

Fascinating.  I won't tell anyone!

.......completely ridiculous of Naim management to hide a built-in feature which solves a problem that has been irritating me though.

best

David

Cheers David -- it's a good thing we all have this forum. Between undocumented "features," and more, tons of great help and content here!

+1 to that!

David