NAS, or Hard Drive broken?

Posted by: Davinadavis on 10 August 2015

I have a single bay Qnap NAS, TS 112. Yesterday, I noticed a loud, continuous clicking sound coming from the drive. Also, I was unable to access the drive's server via the Naim app, or its IP address On my computer.

 

I unplugged all cables, then re connected them 10 minutes later to find that the loud clicking sound had gone, but was still unable to access the drive via the app, or it's IP address.

 

Using QFinder, I attempted to set up the NAS from scratch, only to receive a message in red, stating "Hard Drive Missing". The status lights show the following, HDD solid green, NAS status continuous flashing green, LAN orange.

 

I am trying to determine if it's the Qnap NAS that's failed, the HDD, or both?

 

If someone can advise, it would be much appreciated.

 

Thanks

Posted on: 11 August 2015 by BigH47

HGST are a wholly owned by WD.

Posted on: 11 August 2015 by Guy007
Originally Posted by Bart:

WD Red drives really are well accepted for nas use.  There is a new more expensive series, Red "pro," but as far as I can tell the differences are (1) they guarantee 7200 rpm with pro, not so with the regular Red (not an issue for me; transfer speeds are more than sufficient with regular Red drives for my uses, and (2) 5 yr vs. 3 yr warranty.

And on warranty's if the drive fails in that time, the company will just replace the drive, they will not pay for data extraction, which is normally way more costly than the drive.

 

Once a drive has come to the end of its life ( or in an old PC you no longer want ) be sure to take a hammer or drill to it before dropping it off at an electronics recycling point, so no one else can extract any of your personal information from it.

Posted on: 11 August 2015 by Guy007
Originally Posted by BigH47:

HGST are a wholly owned by WD.

Yes, this was only a few years ago. A parallel would be Lexus and Toyota.

Posted on: 11 August 2015 by robgr
Originally Posted by Guy007:
Originally Posted by Mike-B:
Hifiman, fair point on the UPS too.

+1 for a UPS. I meant mention in my earlier post that I use an APC ES 550VA Back UPS (model now superseded) and you can pick them up for under £70. Depending where your NAS is sited there's plenty of capacity for other PC or AV kit. A good investment me thinks.

Posted on: 11 August 2015 by Mike-B
Originally Posted by robgr:
Hifiman, fair point on the UPS too.

+1 for a UPS.............  

there's plenty of capacity for other PC or AV kit

Another +1 for UPS.  I have an APC 350 & its additionally powering the broadband/wireless hub & phone; It shuts the NAS down gently 10 seconds (a user programmable time) after a power failure,  but the broadband & phone keep internet going for at least 30 minutes allowing time to save any in progress work & to safely shutdown the PC.

Posted on: 11 August 2015 by Davinadavis

Hi to all, that responded to my post.

 

The computer guy has just left. The 'click of death' was present! He put a 1TB WD Blue HDD in the Qnap, which then sprung back in to life, asking me to update the NAS firmware, set the time, do I now want to format the HDD? etc...

 

I have now ordered a 1TB WD Red (WD10EFRX) from Scan, delivery time Thursday.

 

Hopefully all sorted

 

Thanks guys! 

 

Davina

 

 

Posted on: 11 August 2015 by Huge

I have a WD Red in my Synology, personally I let it control it's own power management (it's a NAS drive, so it knows how to do that for itself, in a way that suits it's own hardware!).  Over a year now and not a blip, slow start, bad sector or SMART error.

 

It's not the fastest drive, but despite this, streaming 24/192 uses less than 3% of its measured sustained performance.  Audio streaming is a very easy task for a HDD.

Posted on: 11 August 2015 by Davinadavis
Originally Posted by Huge:

I have a WD Red in my Synology, personally I let it control it's own power management (it's a NAS drive, so it knows how to do that for itself, in a way that suits it's own hardware!).  Over a year now and not a blip, slow start, bad sector or SMART error.

 

It's not the fastest drive, but despite this, streaming 24/192 uses less than 3% of its measured sustained performance.  Audio streaming is a very easy task for a HDD.

Hi Huge

 

If you look at the access speed of the WD10EFRX, it's 2 ms, whereas my old 'click of death" Seagate Barracuda is 8.5! Yes I know, we are only talking ms here.  

Posted on: 15 August 2015 by Davinadavis

Just a quick thank you to those that gave their kind advice, and suggestions. The new WD Red has arrived, and the NAS is back to normal!

 

I now have the task of loading 380GB of data from my backup location. 

 

Thanks guys 

 

Davina

Posted on: 15 August 2015 by Bart
Originally Posted by Mike-B:
Originally Posted by robgr:
Hifiman, fair point on the UPS too.

+1 for a UPS.............  

there's plenty of capacity for other PC or AV kit

Another +1 for UPS.  I have an APC 350 & its additionally powering the broadband/wireless hub & phone; It shuts the NAS down gently 10 seconds (a user programmable time) after a power failure,  but the broadband & phone keep internet going for at least 30 minutes allowing time to save any in progress work & to safely shutdown the PC.

I'd love a UPS that can shut down my UnitiServe gently, but I'm not sure that's possible.

Posted on: 15 August 2015 by garyi

For a ups to fuction as intended it needs to be connected to the server via a bit of software, once the UPS has kicked in due to lack of electric it tells the server via the software to close down. Without that all you are doing is buying a bit of time where by hopefully you can get the electric up and running on manually close the server down.

 

I don't think therefore it has much use on a uServe