uPnP Servers

It is possible that the QNAP built-in server may be advertising itself on the same port assigned to one (or both) of the other UPnP servers.

I also have a QNAP NAS. You can easily delete twonky from the QNAP applications settings page (I think its under Entertainment). I assume you can log into the QNAP through a web browser?

Hope that helps.

Jay

Thank you to both Jay and David. I've disabled Twonky to see if that helps. Perhaps they were in conflict.

The following won't help directly, but there's a similarity that tends to support the idea of a clash somewhere: 

When I was using a NAS, running Logitech media server (readily available foc, straightforward and reliable, and nicer than Twonky which came with the NAS), I found that sometimes on startup it would take ages for the library to show up on the Naim App controlling my ND5XS. From a minute or two, to ten minutes or more. Quite annoying, and no obvious reason. once I switched to using Mac Mini running Serviio as my uPNP server, it was discovered instantly every time. (And the still connected  Logitec library on NAS appearing some random and often long time later.) I don't think the odd delays were due to Logitech or NAS itself ( Zyxel), because the library always shows up quickly on computers, so I am left thinking it must be a mismatch somewhere with the ND5XS or Naim App.

You did the easiest thing.  These servers must be installed, but they must also be enabled.  You can simply turn off (disable) Twonky . . . which you did.  That will solve your issue; it will no longer show up on the Naim App.

I have kept both Asset and Minim running on my QNAP, with no apparent conflict.  But I have experienced a conflict in the past with both Minim and Synology's native server running at the same time on an older Synology nas.  If you're not going to use Twonky, and you shouldn't now that you have Minim, keep Twonky "off."

Indeed - this is most likely happening and confusing anything that cares on your network. So if you definitely need to run two UPnP servers on the same IP address then the Minim config allows you change the port is assigns to the UPnP server - if you add two to the existing port value it will most likely work fine

Simon

+1

You also have to make sure that Qnap's own UPnP Server has been disabled. At the moment it's a Beta version, and does not work very well with the Naim app, or it's streamers. If it's allowed to run, it will conflict with other servers on the NAS.

Davina 

I also have a Qnap with 4 servers installed and running:

1) Qnap server for videos

2) Twonky for MP3 and AAC music files (compressed music)

3) Minimserver for lossless music files including 24bit files (except classical music) that converts flac to Wav on the fly

4) DB Assetnas for classical lossless music files including 24bit files that converts flac to Wav on the fly

I can see all 4 servers on the NDX without any problems ! At the beginning I hade sometimes some "hesitations" on the NDX (sometimes some servers appeared and disappeared suddenly) so I assigned to the Qnap a fixed IP address and since then everything is working flawlessly. 

Hope this helps.

Thanks to everyone who has replied, alas my problems remain. I removed the QNAP's own server, plus Twonky leaving only Minimserver, but the Naim app is still very unreliable at seeing Minimserver. The problem seems to be with the Naim app as I can often access Minimserver through the remote handset even when it doesn't appear on the app - not that that is a useful way of finding music of course.

Deepy disappointing and puts me off going further down the streaming route.

 This really should not be so Graeme, please be assured its not this way with streamers,  if it were we would all have dumped it eons ago.  

This is fixable,  the app should pick up the NAS & Unitilite without hesitation & play - zimples.  

How have you got your system connected ??  Wired - wireless. 

If wired,  how is it connected to your wireless router?  UL- router - Qnap

What router is it ?

What is the app control?  iOS or Android

Do you have all the system set to DHCP in the router & the UL, Qnap & iPad.  

Indeed so. Something is awry with the network setup. When done right, it will just work. Is the iPad or whatever getting a good connection to the router? One thing you can do is to connect an airport express to the switch to which you connect the streamer and nas. You then set up a dedicated wireless network just for the Hifi. I did this with my previous DrayTek router, but since switching to cable and an Asus router I've not needed to bother. 

This implies that it is not working wholly satisfactorily even without the Naim App. I wouldn't worry about the Naim App until it works perfectly without.

Time for some basic trouble tracing, rather than throwing anything else at it. First, if you haven't already, simplify the system if applicable to a minimum of NAS and Unitilite on a wireless network (I'm assuming Unitilite does wireless, as I'm not familiar with it), and see if that works. Then try same with wired network, turning off the Unitilite wireless (should be in the setup menu). If either of those work 100% of the time it's a start, following which you can start trying the Naim App.  If not, at least it identifies that something fundamental is wrong with the setup.

If you have a computer on the network (with uPNP player installed - standard with Windows, but needs adding to Mac), does music in its public folders show up on the Unitilite, and the Naim App, without difficulty? If not then it might point to a fault with the Unitilite, NAS or network, but if it does then the problem would appear to be an issue with the Unitilite (and/or the App) linking with the NAS or its uPNP server. And if the computer doesn't show up on the Unitilite, does the computer see the music on the NAS? If the computer see the music on the NAS but the Unitilite doesn't then it suggests the Unitilite or its network connection is at fault, whereas if the computer doesn't see the music on the NAS then it suggests the NAS, it's uPNP software, or the network.

etc...

Thanks again for suggestions. Sadly some of them I think go beyond my own IT capabilities.

The network is wired but the house has a very strong wi-fi signal so there should be no issue there. I have a standard BT hub from which a cable leads to a network switch (in a cupboard) from which cables go to individual ethernet ports in various locations including the one to which the Unitilite is connected. The QNAP is connected directly to the network switch.

My PC is connected to the same network and the Naim app always quickly finds Windows Media Player (not that I use it).

What is frustrating is that most of the time it works just fine, the main problem comes when first opening the Naim app and the time it takes to locate Minimserver.

I have e-mailed Naim (and my dealer) for their suggestions.

Hi Graeme

A couple of ideas from my own investigations over the last couple of years. I'm no means an expert so anyone can build on, change, delete, as per required.

You mentioned you have a switch AND a router. Can we/I assume that only one of those is the DNS server? Or are all switches not capable of being DNS servers (someone comment here)?

Have you set up static IP addresses on the network for the QNAP and Unitilite?

Is your iPhone, iPad switching between 5GHz and 2.4GHz. I found with the Naim App trying to detect my UQ2 was problematic until I bought everything onto 5GHz.

Anyway, hope something there helps or an expert can chime in!

Atb

Jay

That sounds subtly different from my experience with Logitech media server on NSA NAS, where the time taken to locate the server was mainly when the ND5XS was switched off - and that was something I had to do periodically because it locked up on uPNP (though continued to work on other inputs).  Since I installed a Mac Mini with Serviio as uPNP server, now using the NAS purely for backup storage, there have been no issues at all. It all all points to a software issue, though what exactly is another matter...

OK (phew) you have a wired system. 

The older BT hubs are not the brightest bulbs in the box, the latest HH4 & HH5 are not bad thro'

Another phew for a switch - IMO its a must have LAN item irrespective of how good your wireless router is.

If your "IT capabilities" are limited I doubt you have changed with DHCP - whatever,  do not play around with static IP addresses, leave it on DHCP.  Static IP is good when you know what you're doing, but its a bad place to be when its not 100% correct.  DHCP takes the need to know away, its designed for simple plug & play & it does just that.  

I suspect it might be something in the QNAP discovery,  There are several auto-discovery protocols in use – I don't know what QNAP use – but when they fail its normally indicative of a network issue, so we're back there again.

I suggest an all power-down & reboot - its a good idea to purge LAN confusion & its saved bugs & glitches & re-establish order.   

Turn it all off & leave it off for 15 minutes so the BT (ISP) system realises its off.

Power back on in the following order....

BT Hub - leave it while it completes its restart  ..... then

QNAP -  leave it to complete its process

Naim

Switch

Then the app tablet/phone

Good that you've called on your dealer,  an expert pair of hands on the job is worth a thousand www experts.