'No network' on Unitiqute display

@Sjbabbey:

Not sure if you mean this, but it's what I found. The UQ's mac adress isn't there.

quote:

Alternatively, do you have a laptop which you could use to connect to the UQ via an ethernet cable?

No, I haven't. 

Ok so trying to connect with wifi instead of Ethernet is the next thing to try.

This happens a lot on my UnitiLite.

About twice a week I, and some other more influential and longstanding members of the forum, say that it is worth having your Naim and other kit talk to each other via a switch which is connected back to the router. It seems to be a cheap way of smoothing out poor protocol implementation in consumer routers. My top recommendation is the Netgear GS105, which costs about £20, and it should sort out all these discovery issues.

best

David

quote:

This happens a lot on my UnitiLite.

Sorry to hear that Erwin and it's not quite reassuring. What do you do everytime it happends ?

(if it happends a lot I'd probably have sold the UnitiLite already, even if it's 'not too blame')

quote:

Ok so trying to connect with wifi instead of Ethernet is the next thing to try.

I just did, and...bingo.  My netword recognizes the Qute again (so far) and I can use the n-stream app to control my UQ again.  That is,...Iradio and music stored on a USB-flash drive. Still no UPNP.

The UQ did also find Plex Media Server, a server that I installed this afternoon, but I've been unable to let Plex find my music folder, so unfortunately the UQ sees an empty library.

Well, so far I can at least listen to some Iradio and music on a USB-flash drive.

Btw, I wish the UPNP part would work the same way as playing music from a USB-flash drive.

When I select a certain song (on USB) it just starts to play that song, and continues to play the other songs after that, on that particular album. Imho, that's the way it should be!

When selecting a song via UPNP I get this annoying options menu, to just play that 1 track, play from that track on, and a few other (for me) useless options. When I select to play from say track 2 till the end of the album, it puts all the tracks in some sort of playlist and if I hit the >| (next track) button it doesn't play the next track but a random track on that album. Personally I find this quite annoying.

Well we are getting somewhere! 

I suggest you you buy a new Ethernet cable on a well known auction site and just drape that above the floor and try that wired, because it really does seem to me it's a cable issue.

Regarding upnp I'm afraid i don't really have much experience (as I use a Unitiserve myself) and think I should leave it to others to advise you.  If the wifi is reliably solid, you could do the firmware update which might itself help.  But you need to read the Naim instructions carefully and unless the network is really solid, I wouldn't do it using wifI. 

Good luck! I'm sure you will get there.

Best

David

quote:

Well we are getting somewhere!

Well,..that's what I thought too David, but I haven't been able to enjoy music for longer than say 20 minutes.  All of a sudden I got the message 'Uniti does not respond' on my n-stream app. (I'm getting so fed up with all these streaming issues)

quote:

Good luck! I'm sure you will get there.

Thank you very much so far David. Really appreciate it.

I'm glad you are sure about it...I'm not so sure myself. 

I suspect that if you were to change your router for example to an Apple Airport Express or Extreme, all of these problems would vanish. Or you could leave your old router in place, add a switch to connect all the wired things to the router and use an Apple Airport Express as a Wifi Access Point for the device running the naim App. This adviceor variants of it is often given by regulars on the streaming part of the forum. I really doubt there is a problem with the UQ itself.

It is worth persevering!

best

David

I'm also quite confident that the UQ is not to blame for all of this David, but otoh I don't understand why my SBT never had these problems in 5 years time. It just works fine and stable, wired or via WiFi.

I'm not a fan of Apple products, and I'm cautious to purchase more complicated computer stuff just to be able to listen to some music, especially if I'm not 100% sure if it will be the solution.

Cheers,

Alco

Then i push the list button and after several seconds, the connection is up again. I started having this problem after the upgrade to 4.3.

Any progress yet Alco?

Hi Alco

You should definitely upgrade the firmware to the latest version.  The network stability is significantly improved from the FW version that your device is on.  This solved a similar experience another user was reporting on a thread about a month or so back.

Appreciate this sounds like a worrying thing to do, but I suspect you will continue to have issues unless you do this. 

Sounds like you have an old Qute, which will most likely have an RS232 port for updating (rather than mini USB).  Before you do the upgrade, you will need to get  USB to RS232 adaptor cable.  The update instructions include a description of what you need to get. 

Once you have that adaptor, then just make sure you read the sintructions thoroughly (including the steps to update device drivers), and then follow them.  I'm in the Beta test group and have done updates dozens of times now all without any issues. 

David

quote:

Any progress yet Alco ?

Well Klout10, I do have a stable network now for 2 days in a row (hooray) 

I can use the n-stream app, but I can't stream using UPNP as my Cute doesn't see LMS on my PC.

Dutch Naim distributor Latham contacted me by email, asking for some info regarding my router/network etc to help me out. I really appreciate this level of service, as I bought the UQ secondhand. (and not at a Naim dealer) I was also adviced to update my router, but I don't have a clue how to.

(when I log in to my routers settings, there's an 'auto update' option, which was/is enabled, so I assumed it would automatically update itself.  There was also a manual way to do this, but then I'd have to upload a firmware file.   (don't know if/where I have that)

@David:

Thanks for your reply. I'd love to do that but I don't have a clue how. (I have a Sitecom 300N router. Latham Audio weren't particularly charmed by this brand, neither was a Naim dealer)

My UQ is from around summer 2012 and indeed has a RS232 port. 

The Dutch Naim distributor offered to sent my UQ to them to have it upgraded.

I wouldn't mind doing it myself though, if it's not too complicated. 

Alco

Here is the link to the upgrade:  https://www.naimaudio.com/site...--Version-4.3-PC.zip

This is for the PC updater.  There is also a Mac version (see the Support pages).

Follow the link, download the file, and you will see there is an appliation to install on a PC, plus a pdf file with instructions.

Suggest you have a read of the instructions to see if you feel comfortable taking this on.  The instructions make it sound worse than it is.

Basically what you need to do is sit your Qute next to a PC or laptop.  Have both of them with a wired network connection to your switch / router.  And the USB / RS232 cable between the laptop and Qute.  The cable you need is one like this (with the Prolific chip set):

http://www.amazon.co.uk/Conver...eywords=rs232+to+usb

You install the update application on your PC, and this installs the new firmware on the Qute. 

The update itself takes about 10-15mins to run.  The fiddly bit is getting the Qute next to a PC, or a laptop next to the Qute, getting the latest version of the drivers installed on the PC / laptop, and hooking all the wires up (especially if your router / switch is not in a convenient place).

David

Thanks very much David!

I got an email from Dutch Naim distributor Latham Audio this morning. They also gave me the link + a video of how to do it, and the offer that if I couldn't get it done myself, I could sent the UQ to Latham and they would do the upgrade and send it back to me asap.  (Superb service, especially considering I bought the unit s/h)

I don't have the required cable yet, but will get one this weekend and hope to get the job done then.

Alco, learning how to do this yourself is a great investment in your hi fi future   Good luck, and kudos to your local dealer for being so supportive!!

Good luck Alco

i would read the instructions carefully more than twice (!), don't disconnect anything until you are sure it is completely finished, because you may well get some apparently worrying messages on the UQ screen which you should just wait and see what happens and if you get worried or stuck there will be one or more of us here to help you.

Ultimately you can't damage your UQ whatever because it can always be recovered in the same way they put the firmware in the unit in the first place in the factory.  Worst case scenario is you have to take your dealer's kind offer up, but I bet you won't need to do that.

best

David

Hi guys,

Just a little update. (luckily with some good news)

I haven't been able to do the firmware upgrade yet, as it seems to be more difficult to find the required cable than I thought. (I'll have to order one online, as no local store in my town has it)

But,..at this moment I'm not thinking about a firmware upgrade as I'm too busy enjoying the music. 

Maybe it's still too early to cheer, but my network is stable, for 5 days in a row.

Dutch Naim distributor Latham gave me some helpful advice (very appreciated!) and recommended me to install Asset as UPNP server.

I installed the 30 days trial version and indeed, it worked flawless with the UQ, but... as I don't have/want a credit-card/pay-pal I forced myself to look for alternatives.

It took a while to find a worthy alternative, but... I succeeded!

I installed a UPNP server program called Serviio. (yes, with double i)

The Qute was immediately recognized and after directing Serviio to my music-map on my PC, do a scan and restart, it was ready to roll.

O, btw... not a small detail either... imho the little Qute sounds surprisingly well with my (85db) Penaudio Rebels!  Ok, it still doesn't have the same level of transparency and spaciousness as the Sonneteer (+ SBT) & Penaudio combi, but otoh the UQ sounds more dynamic and powerfull than I imagined possible. 

Then again, the little Qute may only have 30watts on offer, but they're 'Naim watts, true watts' as Naim MD Paul Stephenson once mencioned in a UQ promo video. 

Good to hear you have got music playing reliably.  At the end of the day that's all that matters.

Sounds like you have an excellent dealer there too - make sure you buy something from them sometime

quote:

Sounds like you have an excellent dealer there too - make sure you buy something from them sometime

It's not my dealer David, it's the distributor for Naim Audio in Holland.

(at my nearest dealer I've bought my current speakers, n-Sats (wish I kept 'em) 3 Naim CD-players, a Flatcap, even a Fraim once and about 5 amps during appr. the last 10 years, so...I reckon I paid my share)

I'd like to ask one more question...

I could open a new topic, as it does not concern my network connection, which now seems to be pretty stable. Only if I disconnect the Qute and turn it on later, the network often can't be found, for about half an hour. (after a dozen 'press ok to try again's it suddenly get's back)

I was very happy with Serviio as a UPNP server and I still am... but...since yesterday every now and then it dissapears from my network environment. 

Therefor I installed the 30-day trial version of Asset again, which seems to be more stable and works flawless with the Qute. (although I still prefer the browsing/presentation of LMS and Serviio)

But...my big question is: I don't have (nor want) a credit-card or Paypal (only to be able) to purchase the full registrated version of Asset, but someone told me that, as far as he knew, the 30-days trial version of Asset will still work after the trial-period, only without the other functions (that I don't need) of the full version.

Can someone (hopefully) confirm this ?  
 

thanks in advance!

Cheers,

Alco

Just stumbled in on this thread and you have made me realise I have never paid for Asset. I occasionally fire up a laptop (which it is on). It works fine (touchwood) after 2 years. I have a paid-for dBPowerAmp for ripping / editing on my main PC. I've stuck with Twonky on my NAS for serving duty.

So, in essence, you should be ok!

Thank you very much for your reassuring reply, Hafler3o !

I use Asset for streaming music, although less so now that I have my mac, and I use Serviio for streaming video, both are on a Windows server.  I prefered the way Asset presented the music and the fact that it can transcode to wav on the fly which I found sounded better on a Naim streamer.  Serviio is fine, especially for video, but it is nowhere near as stable as Asset on my system and I have to occasionally reboot it, not that this is an issue even on a server. If I remember rightly I paid for both of them

From their website it certainly does look like that if the free version does what you want then you don't need to pay for an upgrade. Anyway I would give it a go and see.

By the way there is an alternative to credit cards or PayPal and that is you get a preloaded or prepaid debit card.  So the deal is that you pay some money in advance into a free debit card and then you can spend that money like it was a credit card, but there are no charges and you aren't borrowing anything. They make their money from charges to the supplier. This might be a way for you into buying stuff like Asset online without going in a direction with credit cards and so on that you don't want. There is no ongoing commitment. But you may not need to do it with Asset of course.

best

David