New NAP300DR - rant

Was the box factory sealed?

I would be asking for some sort of remuneration. a powerline or hiline maybe. 

UPS can get a small parcel pretty much anywhere on the planet in a couple of days so there's no way you should have to wait two weeks.

Must admit I have a different definition of what constitutes 'urgent' and 'unacceptable'. Mistakes happen, nobody died.

Talk about a first world problem!

Bruce

Well no, but I have experienced things a lot more important.

Someone accidentally forgot to pack the cable, is that really such a terrible thing? maybe you also make mistakes occasionally.

Does it really matter that you will wait a teeny bit longer?

It is a disappointment for sure, but the anticipation will make the pleasure of ownership that much greater maybe. You have to wait weeks for it to run in anyway!

Bruce

I understand your frustration, I would also just want it to work. However like some said, it might be just a couple of days with fedex, Dhl....

i hope you will then be able to fully enjoy it....

Why not contact your Dealer, or Naim - rather than rant about it. If its a genuine mistake or oversite, I am sure Naim or your Dealer would prefer to deal with it professionally.

I am also wondering why your dealer didn't check this, too. I have never bought a sealed box, with Naim in. They have always been opened, checked, listed to. Thats what your dealer should do.

So... Your Dealer is....??

PS. Actually, as you clearly hate this product so much, I suggest you take it back for a full refund, then sell your other Naim kit. Then leave the Naim forum. For Ever. 

Naim forgot to put a cable in the box, and you’re asking me to sell all my naim kit and leave the forum?

On specific orders like the NAP300DR my dealer sends me the sealed boxes and let me have the (dis)pleasure of opening them.

If you see my first post above I’ve already sorted out the matter with my dealer before I posted in the forum. I know it is not a huge deal (just a cable, right?) and it will definitely be rectified in due course but I’m just very pissed that I have waited 3 weeks for this amp and on opening the box I couldn’t even switch the damn thing on. I even made no other plans for this weekend just so I can listen to this thing.

Anyway I am not seeking any redress or sympathy in this public forum. Like the title says this is a rant, and I think in the circumstances I’ve earned the right to rant.

Oh and since no post is complete without pics, here are a couple pics of the subject system. Power is not switched on for obvious reasons.

Hi Zeny,

I collected my new 300 DR yesterday from my dealer, and  he told me that the couple which had arrived there earlier in the week were also missing their Burndy cables.

Fortunately, he always opens the boxes to check, and so the problem had been sorted before I arrived there.

It's an unfortunate omission, and one which I'm sure won't still be happening, since the matter has been reported back to Salisbury.

What should have been a two hour drive home with my new amps turned into a four hour nightmare, due to the M6 motorway resembling a car park, so by the time I got home, I was too tired to contemplate setting things up...................not in the same league as your situation I know, but I do feel your pain! 

You're quite right in what you say, it's not the end of the world as we know it, but you are certainly excused at having a rant.

Hopefully, it will eventually prove to have been worth the wait, though my guy did warn me that the 300DR won't sound wonderful straight out of the box.

Sympathetically,

Dave.

Most of us would feel seriously pissed off. Whether we'd tackle it this way is another matter.

Chris

Naim make a big deal about and charge a huge premium for their quality control - when they screw up like this it's not unreasonable to be royally p*ssed off and shout about it, especially on a Naim forum.

This is very much a first world forum.  I think most of the Third World issues are discussed elsewhere, on forums that don't have threads about €10000 amplifiers.

Shit happens. You'll have the Burndies soon.

Ianrobertm posted:

"PS. Actually, as you clearly hate this product so much, I suggest you take it back for a full refund, then sell your other Naim kit. Then leave the Naim forum. For Ever". 

What a nasty little post. I am struggling to understand why you would add this little sarcastic barb to your response. Do you feel so protective of Naim that you need to respond in this way?  

Ok, this relatively minor issue is not the and of the world, but I think that most of us would feel equally frustrated were this to happen to us. I probably wouldn't have posted to the forum quite so aggressively, but there is no need for your over-the top response. I hope that your response was meant to be taken as a 'joke' that didn't quite work.  

Zeny, I can feel how annoyed and disappointed you must be. Sometimes, no matter how you try to ensure all runs perfectly, things just happen. Anyway, I've messaged Naim and let them know the problem. I'm sure they will sort this out for you as quickly aspossible.

Have you had any Naim products that are faulty in any way? Nope, neither have I, and I've had lots.