New NAP300DR - rant

Posted by: Zeny on 30 October 2015

Just received my new NAP300DR to pair with my 252DR, and guess what... There is no burndy cable in the box!! Seriously pissed off. Great QC Naim.

I have contacted my dealer who promised to rectify the matter urgently but as I'm not in the UK it will probably be a couple of weeks before I can fire up the power amp. This is ridiculous for a 10,000 euro power amp.
Posted on: 05 November 2015 by hungryhalibut
Perhaps we should get Edward Snowden on the case. Naim in burndy deception shock. Is this the new VW emissions scandal?
Posted on: 05 November 2015 by Penarth Blues
Originally Posted by Hungryhalibut:
Perhaps we should get Edward Snowden on the case. Naim in burndy deception shock. Is this the new VW emissions scandal?

I see they deleted your other 'funny' post last night. Perhaps the message hasn't yet sunk in...

Posted on: 05 November 2015 by Tabby cat
Originally Posted by Bruce Woodhouse:

For me this thread is a reminder of why I never usually read (or indeed contribute) to the HiFi part of the Forum. Too much obsession with kit, too little music (and indeed perspective) for my taste.

 

Sorry if my post at the outset only stirred the fire.

 

I hope Zeny is happy with his stuff when it arrives. I'm sure he will let you know. Personally I will look away now!

 

Bruce

Totally agree with you Bruce.What was a simple error by Naim put right by sending them over by courier turns into an almost a devotional display of fanatasim where Badlands is called to apologise...what is this place some sort of church where debate  and free speech is stifled.

Fanastism sums this place up.I thought it was all about the music....but only Naim plays music .

Posted on: 05 November 2015 by nigelb
Originally Posted by Richard Dane:
Originally Posted by nigelb:
Originally Posted by badlands:
Originally Posted by Penarth Blues:
Originally Posted by badlands:

Naim seems to be heading in a questionable direction, after an administrator and an employee of Naim made reference to a reply and a member of this forum was referred to a very demeaning and insulting name, after spending several thousands of dollars on their equipment, and seeing first hand this kind of disrespect towards a customer they will never see another dollar from me!

I must have missed this. I have only seen Richard Dane respond with concern and assistance. Where are these posts?

The posts were removed and not even so much as an apology from the administrator. Very sad! Don't think Julian would be very proud of these actions.

Ummmm...I missed this.

 

Would it be too much to ask the Moderators for an explanation as this apparent lapse is out there?

I think I missed this too..

 

Badlands, you're angry about what you consider to be a disrespect shown by me towards a customer.  I'm not aware of any such disrespect (either demeaning or insulting) so, please could you tell me what has made you feel this way. If you prefer to do this by email rather than in public, then by all means please do so by emailing Naim for my attention.

 

p.s. As far as I can recall, no posts have been removed by me from this thread.  Post removal or editing is only done by me where offensive language is used or forum rules are broken.

Richard, I never thought for a moment you would be the subject of Badlands grievance. I have not seen any demeaning or insulting language on this post. Some strong feelings yes, but it is of course possible A.N.Other had posted in anger and has quickly thought better of it and taken it down.

 

I was indeed surprised at Badlands post as I have always found all Naim staff I have dealt with as extremely helpful, courteous and professional.

Posted on: 05 November 2015 by analogmusic
Of course not a church, but members should not expect to go unchallenged when no wrong has taken place, and serious accusations have been made
 
free speech means exactly that, and don't start complaining when free speech goes in the direction that makes you personally uncomfortable.
 
Only naim plays music, is nonsense, and I see plenty of this kind of thinking by people who really have an agenda of their own.
 
 
Originally Posted by Tabby cat:
Originally Posted by Bruce Woodhouse:

For me this thread is a reminder of why I never usually read (or indeed contribute) to the HiFi part of the Forum. Too much obsession with kit, too little music (and indeed perspective) for my taste.

 

Sorry if my post at the outset only stirred the fire.

 

I hope Zeny is happy with his stuff when it arrives. I'm sure he will let you know. Personally I will look away now!

 

Bruce

Totally agree with you Bruce.What was a simple error by Naim put right by sending them over by courier turns into an almost a devotional display of fanatasim where Badlands is called to apologise...what is this place some sort of church where debate  and free speech is stifled.

Fanastism sums this place up.I thought it was all about the music....but only Naim plays music .

 

Posted on: 05 November 2015 by hafler3o
Originally Posted by Penarth Blues:
Originally Posted by Hungryhalibut:
Perhaps we should get Edward Snowden on the case. Naim in burndy deception shock. Is this the new VW emissions scandal?

I see they deleted your other 'funny' post last night. Perhaps the message hasn't yet sunk in...

I can still see it, at least the one I think you are referring to. I would be sad if Naim were to come down 'that' hard on free expression.

Posted on: 05 November 2015 by sheffieldgraham
Originally Posted by hafler3o:
Originally Posted by Penarth Blues:
Originally Posted by Hungryhalibut:
Perhaps we should get Edward Snowden on the case. Naim in burndy deception shock. Is this the new VW emissions scandal?

I see they deleted your other 'funny' post last night. Perhaps the message hasn't yet sunk in...

I can still see it, at least the one I think you are referring to. I would be sad if Naim were to come down 'that' hard on free expression.

It's been move to the Padded Cell.

Posted on: 05 November 2015 by nigelb
Originally Posted by sheffieldgraham:
Originally Posted by hafler3o:
Originally Posted by Penarth Blues:
Originally Posted by Hungryhalibut:
Perhaps we should get Edward Snowden on the case. Naim in burndy deception shock. Is this the new VW emissions scandal?

I see they deleted your other 'funny' post last night. Perhaps the message hasn't yet sunk in...

I can still see it, at least the one I think you are referring to. I would be sad if Naim were to come down 'that' hard on free expression.

It's been move to the Padded Cell.

Where, to be fair, it belongs. Totally appropriate for the moderator to move this thread and no one has deleted anything. Freedom of speech is safe!

Posted on: 05 November 2015 by TOBYJUG

      Hope there's a happy ending   

 

Posted on: 05 November 2015 by badlands

Richard, tell me how to contact you and I would be more than happy to discuss what has been written, as for analogmusic comments, you should refrain from making accusations until you get all the facts!!!!

Posted on: 05 November 2015 by Richard Dane

Badlands, I have e-mailed you today.

Posted on: 05 November 2015 by Richard Dane

I would just like to exonerate badlands of any accusations of malicious intent with regard to her earlier post here.  It was made with regard to a word that was considered insulting and used in a post by someone who is currently neither an employee nor administrator on here. The fact that they used to be a Naim employee some years ago was cause for the confusion.  The post was made some time back on a different thread.  At the time, it was reported to me and I removed the post as I deemed it inappropriate.  This was all carried out all as per forum rules and policy.

 

As far as I am concerned this matter is now closed.

Posted on: 05 November 2015 by Sneaky SNAIC

Posted on: 06 November 2015 by Innocent Bystander

Not the end yet, as we're all waiting on tenterhooks to hear Zeny's confirmation that the package has arrived, and (hopefully) that he is happy with his purchase!

Posted on: 06 November 2015 by Don Atkinson
Originally Posted by Sneaky SNAIC:

I feel as if I'm living in some sort of time-warp in this thread, despite Richard's "closure"

 

Quite separately, how about a sweep-stake on the Burndy arrival time at Zeny's place ? 

Posted on: 06 November 2015 by Frank Abela

I'm a bit nonplussed by the comments about the review of the 300. The quoted comment simply states what the reviewer perceived by comparison with the original. In listening to 250.2 versus 250DR, the same sort of differences are apparent. It doesn't make the 250.2 any worse than it was, same as the original 300, but it does illustrate the difference the (damned) DR makes. (I say damned because I own a 250.2...). Yes, the DR does make that much difference.

 

You could be forgiven for thinking that such fundamental differences would make the DR models sound less Naim-like. If anything I'd argue the opposite and argue that the changes really bring to the fore the typical Naim traits of pace rhythm and timing due to the better definition and extra nuance (particularly in improved decay) brought about by the new regulation.

 

Maybe I'm mis-reading the quote, but I can tell you now that the (damned) 250DR spewed over the 250.2 from a great height when we had them both in the shop...(damn!)

 

Regards,
Frank.
All opinions are my own and do not reflect the opinion of any organisations I work for, except where this is stated explicitly.

Posted on: 06 November 2015 by hungryhalibut
I have a 250 DR and indeed it is miles better than the 250.2. But miles better does not fill a page of a review, and hence the need for endless twaddle. The quote is certainly one of the more extreme examples.
Posted on: 06 November 2015 by mikapoh

Wow, this thread is getting lengthy with lots of drama covering a rant, the shipping process, accusation and now the DR review. What a thread.

 

I have to say this word loud and clear "DAMN" ....I also owned a Nap250.2.....sad.

 

 

 

 

 

 

Posted on: 06 November 2015 by mikapoh

To make matter look more DAMN, I just remembered I ordered the last batch of Nap250.2 before it was replaced by Nap250 DR. Now it is seriously a DAMN ! Should I damn my dealer? I got the news of Nap250 DR from this forum, can you believe it?

 

 

 

 

 

 

 

 

 

 

 

Posted on: 06 November 2015 by analogmusic

when did you place the order for the 250.2 Mikapoh? it if is close enough to 14 May 2015 then in your place I would have very harsh and tough words with the dealer for putting you in this 1000 GBP loss position. You can of course upgrade the 250.2 to 250 DR but 995 upgrade cost, and then the shipping back to UK isn't going to be cheap. 

 

I quite like the review of the 300DR, I don't get the negative comments about it. What is a reviewer to say, it is better and leave it at that and finish the review in 2 sentences?

Posted on: 06 November 2015 by Zeny

My dealer has just picked up the parcel from salisbury, 6 days after I first received the 300DR boxes. I must say the speed this matter is (almost) resolved exceeded my expectations, considering that I am half a globe away.

 

I'll update again once I actually receive the parcel myself, when the burndys are plugged in with the rings locking properly, and when the 300DR starts making music. 

Posted on: 06 November 2015 by Innocent Bystander
Originally Posted by Zeny:

My dealer has just picked up the parcel from salisbury, 6 days after I first received the 300DR boxes. I must say the speed this matter is (almost) resolved exceeded my expectations, considering that I am half a globe away.

 

I'll update again once I actually receive the parcel myself, when the burndys are plugged in with the rings locking properly, and when the 300DR starts making music. 

I presume that is your dealer picked up from the local shipping agent the package that had been sent from Salisbury, as opposed to your dealer meanwhile has gone to Salisbury to pick up from there ! The latter of course might have been an option...

Posted on: 06 November 2015 by Zeny

Picked up the parcel which was sent from salisbury, I mean 

Posted on: 06 November 2015 by Dreadatthecontrols

Blimey! what a thread! I have just wasted half the morning getting drawn into reading this and finding it oddly fascinating. No wonder many "normal" people think "audiophiles" are nutters! amazing how a rant about a missing cable can develop into a convoluted comic tale and 21st century scandal akin to Watergate, very entertaining.
Every sympathy with the OP and his predicament but really.....

Order! Order!

Posted on: 06 November 2015 by Zeny
What use is a forum if it doesn't entertain, hehe