New NAP300DR - rant

+1.

totally understand the disappointment, and would feel very upset if this happened to me.

Hope you get the burndy soon.

I think he needs Burndys as there needs to be  two.

Why?

sounds like a good idea to me, but maybe Ricahard or someone else from Naim may be best to advise

If you're not 100% certain it's best to refrain from giving advice of this type on the forum.

Best of intentions maybe, but could lead to dire consequences.

Which is precisely why I didn't give advice, but asked a question and recommended seeking advice...!

Sorry, but I wasn't aiming this specifically at you. I was referring to the original suggestion and others of this nature. 

I second that. 

Earlier this year I ordered 3 runs of SL speaker cable for my active system.  Naim missed delivery for the long easter weekend by a day.  No, not the end of the world but a shame because I had hoped to enjoy it over the long weekend.

Steve offered to drop them off at UHES as "it was nearly on my way" <somewhere>.  So I had them for the long weekend as planned.

Now THAT is what I call first class customer service!

Which is why I requested potential correction, although it makes no electronic sense with a solid state device that it would harm the amp. I don't think I would connect it to a set of speakers without the front end connected.  I am sure the electronically savvy on the forum can offer guidance.  I have a hard time envisioning that when they make and test these devices that they only get turned on with a preamp attached...but of course I am open to any new information.

I didn't presume the OP would immediately run and do it (especially with my caveat), and that is why we call it a DISCUSSION forum...we all might learn something.

Graham, good stuff. Let's see how that first class customer service works when that customer is half way across the globe.

I see no earthly reason for a problem, and I've played with probably 20 different  power amps over the years, with none having any problem with either open circuit or shorted input, save that some pick up a bit of hum with open circuit.  However I'm not familiar with this one, and knowing that nAim stuff can be quirky - and mindful of the cost- guidance from Naim would avoid any risk.

Displaying my ignorance here - or is the cable in question the interlink between the PS and power amp parts?  If so then clearly my reference to inputs is irrelevant, when I'd certainly be less confident of the power supply stability (though still not expecting a problem) - however  any 'burning in' then would only be of the PS, so probably pointless.

Just spoke to my old Naim Dealer/employer, a man who literally can re-cap a Naim amp.  He said absolutely no issues leaving an amp on with nothing attached; it just runs in idle and warms up, and without an input voltage no harm can come to it.  He further said that he believes they are left that way for 24 hours up in Salisbury as part of the pre-shipping process.

Gave me a good reason to catch up with him as we were on the phone for 2 hours covering everything from mutual friends, family, jobs, and music!

It's a safe assumption that nothing bad will happen if you turn on, then off, then on, the power supply over a period of days. The linear power supplies of the NAP 300 PS are inherently stable when unloaded, and there may be some benefit to a full charge / discharge of the capacitors, etc.

With the best will in the world, shit happens.  I have on numerous occasions had to take something up with Naim on QC. I do not to do so publicly which is my choice, as it is yours to share it with us. I don't understand some of the comments fired back at you for telling it like it is.

The reason I keep buying Naim is apart from the unique musical enjoyment which Naim can only seem to bottle, the way they deal with issues is highly professional. They can't turn the clok back on your issue but they will make it obvious that they do give a damn and they will sort it ASAP. I now ask my dealer to open and examine anything they order for me before bringing it out to me. All makes. This is not a Naim specific thing and big money doesn't guard you against it - as you now know.

All the best with it.

P.S. Lovely amp. All will be forgiven when you hear it - finally!

Yep Harry, as you say, we have all been there! ATB Peter

Update: Steven says the burndys will be shipped out on Monday. Now I just have to wait.

Last night after dinner since there is no music and no plans I decided to make the best of it and take everything apart for some cleaning.

Naim boxes look more impressive from the back.

Now that looks like fun to me. Enjoy your 300 when it gets going, I'm sure you will be over the moon and all will be forgotten. 

OCD + Murphy's law = unhappy audiophile. :-)

i ordered a pair of loud speakers of the same value as your 300.  I was told they were  due in the next shipment in 2 to 3 weeks.  2 to 3 months later the speakers arrived.  I did not ask for it but there was compensation provided to in that instance.

i suspect the point of the original email was to look for a bit of sympathy/ empathy from folks that might understand the frustration over a minor issue causing a no go situation.

On the opposite side of the spectrum, i recall a lawyer i knew at uni that had ordered an S Class Mercedes.   It had been at the dealers for monthsbut he had no time to go in and pick it up.  In fact the prospect didn't even interest him that much.

Having said all that, i would still hate it is something went pop today and i could not listen for weeks to come.

I think it depends if the OP still has another Naim amp to listen to.

As long as I have some Naim amp, whether UQ, Nait or a big one like 282/250 then one can still enjoy the music on any of them...

I don't have another Naim amp but I have another system in the same house of comparable level.

Used to have supernaits (great amps) but sold them and now wish to return to Naim via the 252/300. Greatly anticipated the arrival of the 300 to complete my 252 but oh well.

Hope you get the cable soon.

The initial suggestion of 2-3 weeks wait is ridiculous, Naim should be sending you a cable as soon as you found out yours is missing. 

Elevensheep, reading through the thread, maybe I have missed something - is Naim actually suggesting here that the OP wait 2-3 weeks for the Burndys?

I just want to be clear for all here, as that is what your post could imply.

Richard,

The OP suggested it could take a couple of weeks because he doesn't live in the UK. I'm sure he'll get them quicker than that, unless he lives somewhere like the deepest Amazonian jungle. 

Steve

My dealer says I should receive it next Tuesday, per his experience. That means two weekends would have gone by without the 300DR singing. It is not great of course, but I am no longer pissed about it. Now it is just great anxiety.

This is the first time I ever bought an audio product that I could only look at and not turn on. It is a really weird feeling.