Mu-so, problem using Airplay

Posted by: Patrik S on 13 December 2015

Hello all,

I have a serious problem with my Muso. From time to time  the Muso does not show up (on my IPAD/IPHONE)  as an airplay unit.  The IPAD/IPHONE just doesn't seem to recognise the MUSO and the Muso does not show up in the list of available Airplay units. However this problem does not occur  for other airplay units such as Apple TV. Muso then also loose contact with the Muso app ("rooms not found"). The wifi indicator on the Muso i still white which indicates that it has wifi connection. Sometimes I can "repair" the problem through running the installation procedure again (including restarting the router). The Muso then works through airplay for "a day or so", and then "connection is lost" again... I have a very fast (fiber) internet connection and the wifi signal is strong. Muso is also running the latest software  version (to my knowledge). The Muso works fine with cable connection, and Bluetooth also works, but I really want to use the Airplay connection...

Is this a hardware problem (problem with the Muso iteself), or is it some other type of problem?

Many thanks in advance!

Patrik

Posted on: 13 December 2015 by Premmyboy

Hi Patrik, I had a similar problem which turned out to be modem related. I was using a virgin media superhub. I downloaded an app called network analyser and that showed that the bonjour communication was being lost I think on my muso.

Ask this question in the streaming forum and particularly to Phil Harris in Naim support as he was particularly helpful in solving this for me. I had to purchase a new modem and run my superhub as internet feed only as the superhub was dropping some data sporadically.

Prem.

Posted on: 13 December 2015 by Steve J

Have you upgraded the firmware and app recently? I had this problem when I first bought the Muso but it's fine now.

Posted on: 15 December 2015 by Stenberg

I experienced the same when setting up a Mu-So with a customer - using a D-Link router....connection was on for ½-1hour, then lost. Changed to a Netgear router - problem is gone....permanently.

 

Posted on: 16 December 2015 by Patrik S

Thanks Stenberg,

Sounds like my problem....!

Do you know what your Netgear router is called (name/model)?

Many thanks  in advance!

Patrik