Bloody HDX-SSD

Posted by: Billy Rubin on 24 December 2015

..and typically over the holidays too.

 

Just discovered two (new) problems:

 

1 - HDX has stopped listing all the tracks which it has ripped on certain albums. For these albums, only *some* of the tracks are listed. These are all CDs which the HDX has ripped itself. And the tracks are still there to be found if I look in the relevant folders on the NAS. The only way I've found to restore access to these tracks is to copy the ripped album folder from the network store to a network share and re-scan the share. But why oh why oh why.....?

2 - It refuses to rip new CDs. Spits them out saying not enough space. This is the SSD version with plenty of space available on the NAS. A quick rummage on the forum shows that there has been an issue with the on-board cache filling up. Apparently this shouldn't be an issue with the latest software version - which I am running - but I still tried 'purging the images'. No difference. Also tried rebuilding the database but this didn't work either. This did erase my playlists though, despite me backing them up first. And, as usual, the restore playlist function does nothing at all (been there before). So I've just spent the last hour manually rebuilding a couple of playlists on Xmas Eve.

Fed up. Truth be told, it's never worked as advertised. Ever. I feel aggrieved because these days I have precious little time to sit down and listen to music and when I can finally carve out a little time, it is exasperating to find that the main advantage of the HDX - instant access to all tracks - is not happening. And then the inevitable half day spent fiddling with the bloody thing.

Merry Xmas!

Posted on: 24 December 2015 by rjstaines

Merry Christmas to you too Billy.

HDX - too full could be something to do with the space on the SSD drive.  If you rip too many albums too quickly, it seems to clog up the interim space on the SSD where it temporarily stores your albums after ripping and before writing to the NAS.  Likewise (and this is why I changed to a 2TB NS01), if you have a large number of albums on the system (NAS drive), this can cause the image cache space on the SSD to fill up and give you this message.  It doesn't matter how much room you have available on the NAS itself, the image cache still resides on the SSD drive.  My HDX had the old 8gb SSD, newer ones have a much larger SSD capacity.

Could be time to follow me to the happy land of NS01's and dual hard drives... I've added a whole bunch more albums since changing to the NS01 and not a blip in sight    My music collection is spread over a 3TB NAS and the 2TB NS01... works great.  Mind you, copy times from the NAS over to the NS01's internal disk were measured in days, not hours, and the first backup on the NS01 to it's second drive was measured in many many hours, but after this initial pain, it's been all plain sailing.

BTW - being a seasoned IT person, I should know better than to say that a computing device (NS01) is running without problems, especially on Christmas eve when everywhere is shut for the holiday and visitors are coming over.

Posted on: 24 December 2015 by rjstaines

Oh, I forgot to mention the disappearing tracks problem - I had this and it took a long time to figure that tracks with some characters in the metadata are 'lost'.  You'll see a message in the HDX logs to this effect.  I'd try looking here first, but if it's not this that's the problem.... then buggered if I know, sorry. 

Posted on: 24 December 2015 by John Bailey

I've had the not enough space problem on my SSD  a couple of times. I can't remember precisely how I cured it - but I did. Purging the cache and rebuilding the database - though this only seemed to work after the command had been given and the machine switched off and restarted. If it loses connection to the NAS it seems the SSD and all the ripped CDs in it finally copy over when the connection is re-established. 

Posted on: 26 December 2015 by Paul Stephenson

The ssd is not there are as a store it's likely your network has caused issues with your net work shares, it maybe re-scanning, I suggest you contact your retailer who can explain  to you how to manage your network and shares- bad news you having these problems now- sorry to hear that.


Posted on: 26 December 2015 by Mr Underhill

Hi RJ,

I hadn't picked up that you had moved to an NS01. I have to say that I have used one now for many years, and sounds really good. What did you find was the difference in SQ in comparison to the HDX?

M

Posted on: 29 December 2015 by Claus-Thoegersen

I still think the ssd servers in a way is the worst of both worlds. Network has to function perfectly all the time, especially when ripping. When you rip on a cd most of us rip to the harddisk on the computer, and moves the album afterwoods. You lose the simplicity gained with the hD servers, and do not have music stored locally.

I saw the "not enough space" when I ripped a problematic album, one that the Ns01 had to give up on ripping. During the ripping I could see errors for most tracks in n-serve, but I would have liked a final  error message saying album could not be ripped. I then tried another album  with similar problems. A restart cleared the problem, so even on the HD servers it seems that the ripping software can be confused when ripping æproblematic disks.

 

Claus  

Posted on: 30 December 2015 by Cbr600

Its sad to hear of people having issues with the HDX. I have owned one (with internal disks) for many years and it has worked incredibly well in my system. Considered one of the best units in the Naim range and one of the best hi fi units of its type globally.

Hope you get it sorted

Posted on: 30 December 2015 by rjstaines
Mr Underhill posted:

Hi RJ,

I hadn't picked up that you had moved to an NS01. I have to say that I have used one now for many years, and sounds really good. What did you find was the difference in SQ in comparison to the HDX?

M

I've not used the audio out from the HDX since acquiring an NDX and then NDS, Mr Underhill. And likewise haven't tried the audio out from the NS01; so I don't have an opinion about their relative sonic qualities.  I have not taken the cover off the NS01, so I can't see if it uses the same analogue sound card as the HDX.  But as far as the output over the network, I didn't hear any difference when the NS01 replaced the HDX.   For me the NS01 is all good news, but as I mentioned, my HDX SSD had the smaller SSD drive, so I'd guess the latest models will not suffer the same limitations when it comes to updating and serving from libraries that have a high number of albums in their catalogue.

Reading Paul's comment above, I have to say that my own problems were not caused by network shares or by my HDX re-scanning... having owned an HDX since 'the beginning' and having loaded a number of 192/24 files into my library, I'm very familiar with the effect that a rescan can have on playback of hi-res tracks.  And the fact that all my problems disappeared when I switched from an SSD device to a 2TB device, strongly suggests that the problems were caused by the limited (8gb) SSD capacity   (but that's just 40 years of IT problem solving logic coming into play     )

...and may I wish everyone a happy and peaceful new year.

Roger  

Posted on: 30 December 2015 by Richard Dane

NS01 and HDX are very different if you use their audio outputs, rather than as server over the network. The HDX has a dedicated high performance audio output card onboard. Using the audio outs, the HDX is much the superior player.

Posted on: 30 December 2015 by blorbed

Strangely enough I've just arrived back from xmas with family, to an uncooperative HDX. The problem has arisen on the forums before, the sound card not initialising. 

The same fault has occurred a few times now, with an off/on with the front power, rear rocker switch combination curing the hiccup. This time though it required a complete removal from the distribution block (whether that made a difference I've no idea).

Anyhow it's alive again and sounding superb with some Madeleine Peyroux-Bare Bones playing. 

May have to get it checked out before the warranty expires though.

Posted on: 30 December 2015 by Mr Underhill

Hi Roger,

Yes, you use it as a server. A friend did a comparison of the NS01 to a well advertised server within the context of a Naim system and thought the NS01 was a street ahead. Glad it is working well for you ....and Happy New Year.

 

Richard,

I have no doubt that used as a player with the internal DAC the HDX is superior ....which is not how I use it.

M

Posted on: 30 December 2015 by Claus-Thoegersen

In terms of price the ns01 plus Ndac when I bought the combo was the same price I would have paid for the HDX alone. Few seems to have compared these options. Now one of my friends have an hdx now, so maybe I will get around to do it one day.