Where's me NAS files gone??????

I recommend you log onto your nas from the web browser and fix its IP address.

Also a UPNP server will periodically update its database which can put it off line. So yes you would be able to see them via an OS but not via upnp.

How do you fix ip addresses?

It is not so easy as you not only need to fix the IP address in your NAS's set-up screens, along with its subnet mask and default gateway, but you also have to tell your DHCP server in your router not to advertise this address to anything else. 

So to help, we need to know what NAS you have and what router you are using. 

I'm not sure why fixing the IP address is essential, but it certainly doesn't do any harm to fix up which addresses on your network you wish to use for what. 

We broke the system down to Fraim it and forgot to reset the router when powering everything back up. The music collection vanished which didn't bother me at first because I thought it was indexing. Three days later Phil Harris swung in - something I can't mention without again expressing my heartfelt gratitude to him because the the depth and professionalism of his help was of such a high standard. Long story short. Phil performed a number of jobs remotely and one of the pivotal boxes to tick was fixing the IP of the NAS so that the HDX always picks it up. As has been posted, this depends on the router and the NAS but it's straightforward once you have established the methodology and it will keep you out of bother once done. 

Ouch.  You must have had a very bad personal experience with their networking products.  Please illuminate the issues that cropped up.

Hi Gary

Can go through this on the 6th if that helps.
I seem to recall that both of your NAS drives already have fixed IP addresses.
See you soon.

Tony

-------------------------------------------------------

Thanks Tony, I have set my Uniti up as a second system and it can only see one of my Nas drives..............

Catch up when I see you.

Thanks

Gary

Gary,

Have sent you a PM.

Tony 

And....?

Given, in general, that N-serve seems to work, it would be interesting to hear what is so unique about Jeff's situation.  

Also, we don't hear Naim service getting bashed very often.  So if he is going to make a claim like "I don't think they really understand their products", then I think he should back it up, and answer the clarifying questions.

Simply spouting off on the forum accomplishes nothing.  But if Jeff or you can provide some details, it may actually help others avoid whatever it is he ran in to.

Hook

I thought the nServe just connected to a CIFS share on a NAS/Server - worth checking if another device can access that share using CIFS. Networking often has unexpected problems, but the team at Naim are really helpful and knowledgeable; important thing is to give them all the details you can to give the best chance of solving the problem. One thing I know for sure is Paul S and the guys at Salisbury do not like to have unhappy customers.  

Hi Jeff,

Basic networking "good practice" is for any unit that provides a service on a network (printers, routers, NASs) should be set to static IP addresses outside the routers DHCP range. If any device that is providing a service is on DHCP and changes its IP address then as far as any devices that are accessing it are concerned then that device "vanishes" until it is located again.

This is nothing specific to our software and would happen with any system where a NAS is being accessed and then changes IP address.

We have provided guidance to our dealers and distributors that they should recommend that NASs should be set to static IP addresses, any folders used to store network music should be set up with open guest access (to avoid confusion by the end user as far as login details are concerned) and that NASs should not be powered off (or allowed to sleep) whilst the music servers are powered (again, fairly simple and straightforward networking common sense information) however we cannot enforce these guidelines.

Perhaps if there are specific issues that you are referring to then I can help you out - my email address is phil.harris@naimnet.com. I suspect I may have already been given your email address this afternoon and have emailled you already, however It is usually much easier to resolve issues with us directly rather than on the forums as there is a large amount of traffic on here and posts are easy to miss.

Cheers

Phil

This could well be because the 4.3.x software updates for the iPhone, iPad and iPod Touch can break the UPnP discovery used by our software - specifically Apple have removed support for IGMP V2 from their latest 4.3.x iOS releases, leaving IGMP V3 which is currently not widely supported by a lot of existing network hardware and this is causing a lot of applications to have issues.

I believe that I may have been in touch with Jeff directly this afternoon by email to resolve his issue however if this is not the case (it's difficult to tie up people against their forum identities) then it would be advisable to contact me at phil.harris@naimnet.com and hopefully we can resolve the issue.

Cheers

Phil

Hi Gary,

Have you contacted anyone at Naim for technical support? Perhaps if you would care to drop me an email directly - phil.harris@naimnet.com - we can try to resolve your issue ... usually it's a fairly simple network setup issue and we can remotely assist and resolve.

Cheers

Phil

Did we speak this afternoon about this?

Phil

Thanks Harry,

Guys, please do talk to us directly if you have issues then we can actually do something to help ... there's a sticky at the top of the forums giving contact details for me and Steve Hopkins. We can generally resolve most issues quickly...

Cheers

Phil

It does...

...however once a NAS has been scanned its contents are cached (we used to rescan NAS shares regularly but customers complained that they didn't like the network activity and the time required for a NAS to appear back online when it was powered up again). Part of the cached information is the IP address of the NAS and the UnitiServe / HDX / NS0x will wait for the device to reappear at that IP address again.

If the NAS changes its IP address (due to it being on DHCP etc.) then as far as the UnitiServe / HDX / NS0x is concerned it has gone offline as it no longer exists at its previously known IP address.

Cheers

Phil

It isn't hard though - what you would normally do would be to set your static IP addresses *OUTSIDE* the DHCP range that your router uses - so typically routers would have the static address 192.168.0.1, hand out 192.168.0.2. to - say - 192.168.0.128 as a DHCP range and so you can then assign your own static IP addresses in the range 192.168.0.129 to 192.168.0.254 (making sure that you haven't allocated the same address to two devices)...

Well it means that devices that are providing a service on your network cannot just "move" when their DHCP lease expires. Any such device that changes IP address will effectively go offline until it is rediscovered again.

Cheers

Phil