Naim App 4.8, iOS 9.2+

I suspect that the Qute is set for a fixed IP address. Go into the front screen menu via the spanner control, go down to network settings, and switch DCHP to 'yes'. Exit the menu. You will probably need to restart the Qute. Then kill the app and restart it. All should now work. 

Thanks HH. IP allocation is dynamic (DHCP=YES). The problem is with the app not the Qute, which seems to be working perfectly.

In that case, try turning the Qute off and on, and deleting the app and reloading it. 

you must be a developer

The app does work fine for everyone else, by which I mean that I not recall anyone else telling the forum that they have this sort of problem with the Naim app. You need to have a good strong wifi signal for your iPhone and it's better if the UQ is wired to the network in which your NAS resides (rather than using wifi). What normally happens with the app is that you see the UQ and select it, then select upnp at which point you should see all the available albums (assuming you are in albums view), then you select one and you should get a list of all the tracks.  If you tap on the top one then the whole list of tracks on that album get added to the queue (you can do other things to add just one track or whatever), then the UQ should just start to play the queue without you doing anything else.  If you tap the bottom of the screen, you get a "now playing" screen with volume control bar on the bottom and you can swipe left or right to move through the queue.

If you can get as far as you describe but the UQ won't play the queue and you get a spinning circle on the iPhone, then it sounds to me like the UQ is dropping off your network. So if you haven't got it wired to the network, that's what I would try next.

Dont give up though!

best

David

Since you have the Qute 1, which is now quite old, the first thing I'd check is if you have the latest firmware on the Qute.  If not install the latest then try and connect with the app.  They made great improvements with their firmware over the months and years.

What format is your ripped music in?  If it's 24 bit then you're out of luck with the Qute 1.  Also what music server are you using?  On my Synology NAS I use either the built in MediaServer or Minimserver.

Hi yanc - I'm not 100% positive, but it may be worth confirming that the UnitiQute firmware is up to date, since the newest app may not be compatible with the oldest firmware. You've borrowed a v1 Qute, which would have originally shipped with v3.x firmware and we're now well into v4.x, so this is at least a possibility to explore. I have a v1 Qute and have no control issues, running both latest firmware and latest app version. Something to try other than a "punishment reboot"...

Regards alan

(ninja'd by jota due to slow typing...haha)

Thanks folks. I am back at it. I have a feeling it's the UQ firmware (v2.0.23.12413), current version on Naim site is 4.4. Need to find a way to upload it to the Qute, and try again.

Thanks 

a little history:
I am trying the Qute as a pure network audio renderer. i.e. No DAC, no amplification. Data straight to my DAC. And so far, the few tracks I tried via the remote, my first impression is that it betters the mac mini/amarra combo, by quite a margin. Control app is a show stopper though :-/

Update:
bummer! update requires an RS232 cable, one that I haven't seen since the early 90s(!). pity.

Nice one yanc.

There are a few gotcha's with the firmware upgrade. As you note, finding an older computer with an RS232 port and scrounging up the cable is job one. I have used an older Win7 PC with a regular serial cable successfully (including going from the 2.x firmware to 3.13, I think). There are USB-RS232 converters available and those with Prolific drivers seem to work on both Mac and PC (again with a few caveats and snags encountered by some folks). I've used a Bytecc BT-DB925 USB 2.0 to RS232 cable with a Mac mini (various versions of OS X, most recent drivers work with El Capitan). My recollection is that you had to step sequentially up to about 3.13, after which you can jump forward in firmware in multiple steps (because the boot loader / firmware upgrade code was changed / improved). You could get clear advice by emailing Naim support or by searching older posts in this forum. The upgrade process now is much less hassle than it was before, as Naim have been doing more frequent updates that improve stability, functionality and, some feel, sound quality (although that may not apply to you since you are not using the Internal DSP / DAC). 

If you can scare up the converter cable, the original v1 Qute is really a much better box now than it was when originally shipped. I, for one, am delighted by the effort Naim have put into this. 

Regards alan

The firmware updates which you can download from the Naim website requires the unit to be at firmware version 3.00 at least and advise to contact Naim technical support if you are going from something less than 3.00. Unlike many manufacturer's support desks, Naim's is excellent, and I strongly suggest you ring them and ask for advice before attempting any firmware updating, especially as the unit is on loan!

you could also try re-booting your router because I have a lingering feeling that it is discovery that isn't working right. The firmware update to 4.4 will help with that, but restarting the router often sorts out these networking issues at least temporarily.

best

David

Firmware updates were originally considered to be a job for dealers. I'm struggling to understand how a dealer would have an item with firmware that is not just out of date, but obsolete. I would take it back and ask him to get it sorted.

With the system you have, an NDX would be much more appropriate. I'd take the Qute back and try one of those. The App works perfectly well, if one is not using prehistoric firmware, so have no doubts on that score. You could also try an NDS in place of the Weiss as an experiment. 

Hungryhalibut posted:

With the system you have, an NDX would be much more appropriate. I'd take the Qute back and try one of those. The App works perfectly well, if one is not using prehistoric firmware, so have no doubts on that score. You could also try an NDS in place of the Weiss as an experiment. 

You might be right and the NDS is stellar, but right now I am contemplating something more ergonomic like a pure network renderer, as in Aurender N100 or AudioAanZee Flow.

The UQ proves the point for me but convenience is also important, and, besides SQ issues, it's hard to beat iTunes 10.7 (IMO the best version of the venerable app).