Qute - no rooms found

Is it hard wired to your router or switch?

It is not hard wired, I'm thinking that should be my next step.  Do you reckon it will help?

It will help. Try a long run cable over the floor. Inexpensive. Or/Also try resetting the router off/on instead of the Qute. Next morning try turning the iPod off completely and back on the next morning instead of the Qute. (Or double tap the iPad button quickly, find the the Naim app by swiping left/right then swipe it up to stop the app running, then go into the app fresh). Report back what works or not. 

Another thing - please check your network confirguration and ensure it assignes IP addresses automatically (i.e. It is not fixed)

Hi Mike - indeed. I was less considerate 

You guys are the best - thanks for the dumbed down advice!  I will start with turning the router on and off and then see about a cable.  I will need to drill a hole through the floor but that is the kind of technical challenge I am up for.  I will report back.

Thanks again!

Ian Brown posted:

I am using an original Qute as a streamer and while I love the sound I'm frustrated with the frequent and inexplicable loss of connectivity with my iPad.  I have reinstalled the app, the unit was updated in September 2015, and my wifi signal is strong (I never lose wifi with my phone).   Turning the unit on and off is the only thing that restores connectivity.  It is a nuisance as it needs to be done daily. 

This type of behaviour was reported by several original Qute owners (including me) some time ago (more than a year), but I've not seen as many issues since the cycle of firmware upgrades (especially into the 4.x versions). At that time, it wasn't just losing connection to the app on the iPhone, it could also lose connection to the home network (eg no more UPnP server visible, no path through the home modem/router for Internet radio).

You've upgraded the app on your iPhone, which is great, but you can also upgrade the software on the Qute itself - benefits mainly include stability and network performance. You won't get the new Spotify Connect or Tidal functions (as the "2D" board in the 24/96k board can't manage that...but the "3D" board can: it's the 24/192k models, including the Qute2 and can be retro-fitted by dealers into original Qutes for an additional charge) -- but you will get better network and overall system stability. The version I'm running is 4.4.21. You can check which version you are on by using the "gear" icon at top right of app screen and selecting "About" or by using the "wrench" / "spanner"icon on the IR remote handset and scrolling to "Factory Settings" and choosing "System Status". If you have 3.something or even 2.something, then this is a really worthwhile change to make.

As an additional thing to try (independent of firmware version), if you see improvement by using a long Ethernet cable across the floor per the suggestion by CDboy (but can't pull one permanently to your stereo location), and noting that the wifi performance of the Qute isn't exactly rock solid, you can add something like an Apple Airport Express or a TP Link RE200 as a "wireless bridge", then use a short Ethernet cable from that into your Qute. This setup has been reliable for many folks (including me...and with the Apple and a TOSLink cable, you also get AirPlay functionality). 

You don't have to be a computer expert to add the wifi bridge, but it can be tricky to update the Qute firmware because you need an RS232 connection to a computer (as well as an Ethernet connection to your home network)... So perhaps your dealer or a savvy friend is the way to go if you think this is at the heart of your issue. Naim recommend keeping your firmware at the latest level, since they routinely fix bugs as well as adding new features. I was getting very frustrated a couple of years ago, being in an endless loop of cycling the power off and on. Now, with latest firmware and the Airport Express, I never seem to have such problems. 

Best wishes, I hope this helps. 

Regards alan 

I endorse Alan's point about a firmware upgrade of the Qute to the latest release as being a good idea.  But if your Qute is on less than 3.0 at the moment then it gets more complicated and getting your dealer to do it for you be a good move.

best

David

Fortunately nobody suggested using ethernet mains adapters, I tried these and they were awful (regular dropouts more even than the Qute wifi) I my opinion get the drill out and run a cable, you can make your own to length with a few fairly cheap tools and a bit of patience. When it all works properly it is very satisfying.

As the OP says he has zero interest in computers, he probably has zero interest in assembling his own Ethernet cable too!

Fortunately he can buy more or less any length of whatever specification Ethernet cable is desired, already terminated and guaranteed, on eBay and no doubt on numerous other online sites, for immediate delivery at extremely low prices, which is what I would suggest is the most sensible way to proceed.

best

David

David Hendon posted:

I endorse Alan's point about a firmware upgrade of the Qute to the latest release as being a good idea.  But if your Qute is on less than 3.0 at the moment then it gets more complicated and getting your dealer to do it for you be a good move.

best

David

Quick point :

The only product that can ever have software versions prior to 3.0 is the Uniti as early units were "pre-app" ... no other products were ever released on software versions lower than 3.00.

So - the Qute / UnitiLite / SuperUniti / NDX / ND5S / NDS / NAC-N172 and NAC-N272 can all be updated without concern ... and the number of Uniti's with <3.00 are pretty minute nowadays. 

If the unit was updated last September then it should be on 4.0 or later so it should have all the network stability improvements that have been implemented over the years. Issues like this are almost always "infrastructure related" and can generally be resolved either with a firmware update for the router or by replacing the router with something more reliable.

Trying a wired connection is a good place to start.

When the unit is not accessible from the app can it still be controlled by the IR remote and Internet Radio selected? (This checks to see whether the unit still has a network connection to the outside world.)

OP : What router are you using?

Phil

Thanks for the info Phil. I will remember that for future forum postings!

best

David

OK - An update - I plugged in an Apple Airport Express and it made all the difference.  Things seem to be functioning properly now.  It turns out some of the CBC radio presets I had were not functioning magnifying the earlier problems.  I have  a long run of CAT5 cable I am going to run to the router (after I drill through the floor) for a fixed link.  

Thanks for all the replies and advice!

Great news!

Ive had no wifi issues with this setup, but I don't stream high res (Redbook cd only), so have a bit of a play before you drill holes or go to tons of trouble.

Add the optical TOSLink (you need mini at the Express end and regular at the naim end) and you can AirPlay with good results. I have Spotify and Tidal - both native on the SuperUniti, but only through my iPhone / AirPlay on the Qute upstairs. Totally fine for me, I must say.

what CBC stations / streams were you trying (I'm in Ottawa)? I've had little success when outside Canada, so I don't know for sure that they are available elsewhere...

Regards alan

Too late, there is a 1/4 inch hole in my hardwood floor - but unless you look behind the end table you can't see it!   My wife does like the Qute so she didn't complain about the drilling.   The wireless with the airport worked well but I like the hard wire connection.  Much faster switching between internet stations now.  Sometime later this year I'll upgrade to the latest software but am very happy with the Qute. 

I tried the CBC Jazz and Piano stations and they are still not working so I think I'm going to delete them and try again.  

I wrote too soon - the qute is working fine with the remote but the iPad app is MIA.  I have reinstalled the app to no avail.  "No rooms found" is the message I keep getting.  How is it that the remote works but the app can't find it with perfectly good wireless?

Could you try re-installing the App? Sometimes this helps to grease the cogs, so to speak...

Ian

The remote talks directly to the UQ and doesn't care about wifi or Ethernet. Your UQ may have an IP address that allows it to talk to wherever your music is stored, but your router may have forgotten about it. Look at Phil Harris's posting earlier in the thread and he asks about whether you can still get iRadio on your UQ controlled with your remote. Can you? Also I think this is nothing to do with the App on your iPad.  Rather it's that your UQ isn't being seen by your iPad when you look for it.  I should try rebooting your router.  If that doesn't sort it out, then try rebooting the UQ as well.  Check after rebooting the router though before you reboot the UQ, so as to try to narrow it down a bit.

best

David

Adam he says he has reinstalled the app.  But that really shouldn't ever be necessary......

David Hendon posted:

Adam he says he has reinstalled the app.  But that really shouldn't ever be necessary......

You're of course right - it shouldn't be necessary. But sometimes it helps... Sometimes zeros and ones get so scrambled, it's best to start from scratch.

No sorry but I really don't agree with this. IOS doesn't do that to apps. So it really isn't ever necessary to delete and reinstall the app unless a badly designed app itself screws up its associated data, and the Naim apps don't do that.

best

David

Sad to get deflated by a fail so soon after a success. 

Are you now using the wired connection? Can you get any network services on the UQ (iRadio, UPnP from your NAS, web interface to the UQ at its IP address)? If so, that eliminates the UQ from the list, and you can focus on iPad. One silly thing that sometimes happens is that your iPad can join a different network - specifically your home guest network rather than your main network - and then the two devices definitely can't talk to each other. Worth checking as it's a quick fix but easily overlooked. This would also apply if you're using the Apple Express, btw - the two things must be on the same network. Since you have both wired and wireless, it's worth confirming that both have the same symptoms, but remember you have to power down the UQ if you want to go from wifi to wired, as the test for a wired connection happens only during power up (although you can force a scan for wifi with the IR remote using settings without cycling the power) .

As a test, you can also leave the app running in the "empty rooms" screen for a while and see what turns up  I had a while where the Naim devices were not being found instantly. Alternatively, look on th UQ and take note of its IP address and add a room manually (not a muso via the huge plus sign, it is done via the three dots in the top right corner and all you need is the model and IP address)  - this can work if you have a working network connection but the router isn't playing nice for autodisovery.

if you are using the Bell Fibe router, rebooting it once is worth doing. Best to turn off your devices and let it come on and settle down, then turn devices on one by one to get connected. I've had times when the router firmware has been updated and things are a little weird for a while (hence the reason Phil recommends avoiding the routers supplied by ISPs), but never had a permanent fail with Naim firmware above 3.22 I think. 

A few more clues about what you've tried and what is and is not working will prompt extra ideas here on the forum.  Best wishes.

Regards alan

The prize goes to Alan33 for this simple bit of advice:  "the two things must be on the same network"

That was my problem.  I have a Bell Router and an Apple base station.  The Qute is hardwired to to the router but my ipad was on the Apple network.  

Thank you to all of you who responded and offered advice!  Many thanks!