HDX SSD : Not booting, message "Starting ..."

Posted by: jsahy on 18 March 2016

  1. My HDX SSD will not boot, it remains blocked with the message "Starting …"
  2. I can’t see it with the Desktop Client, the iPad or the Set IP Tool.
  3. I dont’t use Wifi.
  4. I don’t use static adress in the HDX.
  5. I tried to boot without another devices on the network (only the HDX was plugged into the router).
  6. I tried to boot without ethernet, and plugged on the router after the network search message.

 

Perhaps is it a corruption of the adress IP, i don’t now.

I tried to connect the HDX directly to my PC (without another network) and i fixed my IP adress to 10.15.0.1 and a subnet mask 255.0.0.0

But the HDX cannot be found …

 Can someone give me a response ?

Posted on: 18 March 2016 by Finkfan

Ask the same question on the streaming audio forum. It sounds poorly to me. How long does it sit on the 'starting' message? 

Posted on: 18 March 2016 by Harry

Corrupted boot sector, failing CMOS battery or both. Can you guess why I think this?

Always a good idea to do some hard resets and leave it unplugged overnight. If that doesn't work it will need to go back to Naim.

 

Posted on: 18 March 2016 by dave marshall

My HDX did exactly this last year.

The local dealer hooked it up to an external monitor, and was able to see that, as suggested above, it was a corrupt boot sector.

He reinstalled the software from scratch, and replaced the CMOS battery whilst I waited, just in case it was failing, and all was well.

Dave.

Posted on: 19 March 2016 by jsahy

After having had contact with the support, I plugged a screen and a keyboard.

Now, I can see the menu, i can see the system status, and  the adress mode is "DHCP".

Phil told me it was probably a faulty network port on the unit or faulty network hardware ...

Is it a good idea to replace CMOS battery before sending the HDX to the support ?

Jack

Posted on: 19 March 2016 by dave marshall

Hi again,

You don't mention whether or not you have easy access to a Naim dealer, but if you do, they should be able to resolve matters for you, as my reply above, rather than have to return the unit to Naim.

I spoke with Phil at the time when mine was exhibiting exactly the same symptoms, and his opinion was just as he's stated to you.

Replacing the CMOS battery is best tackled by your dealer anyway, as it's hidden behind other components which require moving out of the way.

Good luck,

Dave.

 

Posted on: 19 March 2016 by jsahy

It seems that the support in Switzerland is very good ... I'll let them work ;-)