Auction site etiquette

Obvious questions:

Has he got the puck on?

What CDs is he playing (ie: CD-Rs?)

Apart from that, it seems strange if it was working when you sent it and had the transit bolts in situ.

Puck on yes - told him to check puck and try different cd's. All I can think is it was "roughed up" during transit but thought that was why the bolts were there. Await to hear his reply later.

In a worst case scenario who pays for the unit to be returned to me - I shipped it in a working condition etc.?

I use Ebay a lot as a buyer, and if I received a faulty item and was left out of pocket for postage I would be very unhappy indeed.

It is one of the risks of selling on Ebay, etc. that you might have such problems.

Have you checked the buyers feedback, if it is all OK, then I would pay for the postage and write it off. If their feedback is that they complain about most of their buys then take it up with the seller protection on the action site.

Did you send it by courier or royal mail (or whatever they are these days), did you insure the CD player against damage in transit? It is almost certainly whoever delivered your CD player who damaged it in transit, and they should be responsible for the loss, but I suspect it would be hard to prove.

I would also agree to check if he is playing CDRs, as a lot of 'high end' players are not interested in loading them, and expecting a Naim CD player to play anything other than pressed CDs and archival quality discs is unrealistic.

Other than that, I would say you are responsible for all costs. Sorry.

Was it insured in transit?  If so perhaps you could claim for handling damage?....A long shot I know.

Good luck, I hope they can get it working.

Do you know if they are near a Naim dealer who could have a quick look at it? If it is a simple problem, you could pay for a repair, as I suspect the buyer would be happiest with a working CD2, rather than shipping it back, and you claim the repair cost from the courier. If it is completely dead, then claim the value from the courier, plus return of postage costs.

From my experience on Ebay, if you communicate clearly and in a friendly way and work together to sort out any problem, it will work out for the best. There are a few bad buyers and sellers out there, but in those cases I have found the dispute resolution very good.

Hold off leaving feedback for each other until it is all resolved one way or another, and let them now that you suggest they do the same.

I have had a recurring problem of things going missing when posted to me, I strongly suspect a thief in the local postal sorting office, and have had to ask Ebay sellers to send a new item. I do ask sellers to send special delivery and insured because of this, but pay the extra postage for their trouble. It is easier to get refunds though because there is no proof of delivery signature. I have found that simple recorded delivery does not deter the thief.

The buyer has contacted me - he tried out all the solutions I knew with no luck but has a "friend" who works in a local hi-fi shop. He opened up the CDP and found 2 springs that hold the motherboard in place had broken - he will only charge £60 as a friends discount which we can split 50-50.

What do you think?

A solution for £30 seems the best way forward. I would atke it.

Cheers

Don

Good to hear it looks to have been resolved.

I would still get a receipt for the work, and try and claim it from the courier. Then both of you may be £30 better off at the end of it all.

Still good it can be repaired, and that you will both end up with a positive outcome.