HDX Updates

Posted by: Mysacek on 12 August 2016

Hello. Looking for a little guidance please.

My system has been in storage for a few years due to huge revonation project to my home (...needed to hide my precious Naims from dust, crud, bricks and bullets!). Anyway just got my system back up and running again. However my HDX is due an update or two...

My question is, with current Firmware Version being 1.7b and with me back in 1.6d territory, what is should my update progression be? Reason for asking is the Naim Customer Support web page for updates states update from 1.6d to 1.7a, then 1.7a to 1.7b. However the "1.7a Update Supplement" says you have to update from 1.6d to 1.6g, 1.6g to 1.7a then 1.7a to 1.7b.

If the latter required, please can someone advise where I get hold of 1.6g update? I can't find anywhere online...

Regards Mike 

Posted on: 12 August 2016 by J Saville

From memory the 1.6g update is bundled with 1.7a. 

Posted on: 13 August 2016 by Klout10

Hi Mike,

I used to own an HDX and from memory I recall that it was very important applying the upgrades in a sequential manner without skipping one...

Maybe the best way is to contact Naim directly for more information...

Regards, Michel

Posted on: 13 August 2016 by Mr Underhill

Hi Mike,

I have 'liked' Klout's reply but think it is important enough to do a:

'....the best way is to contact Naim directly for more information...

Regards, Michel'

+1

Posted on: 13 August 2016 by Claus-Thoegersen

My guess is that 1.7B has the other updates, but waiting 2 days for a definitive anser is the way to go, and the new functionality you get with 1.7 is nice, but nothing you cannot live without for a few more days.

Claus

Posted on: 13 August 2016 by David Hendon
Claus-Thoegersen posted:

My guess is that 1.7B has the other updates, but waiting 2 days for a definitive anser is the way to go, and the new functionality you get with 1.7 is nice, but nothing you cannot live without for a few more days.

Claus

No 1.7b doesn't include 1.7a. It's all explained on the download page https://www.naimaudio.com/updates

Basically if the OP has 1.6 then he will have to do 1.6d first, then 1.7a and then 1.7b .  But I agree with others it would be worth waiting until Monday for a quick phone call to Naim support to check this out.

best

David

Posted on: 13 August 2016 by Mysacek

Many thanks for the responses everyone. Yes I think I'll takes Klout's advice and give the boys at Naim a call just to clarify. It was the slight contradiction in the Naim supplement literature against the  https://www.naimaudio.com/updates page on their website that threw me and made me ask the question. And as Klout says... it's important to apply the updates in the correct sequencial order...

Thanks. Kind Regards. Mike

Posted on: 27 August 2016 by sktn77a

And the answer is?

 

 

 

Posted on: 28 August 2016 by Mysacek

Hello there. Well the answer is/was to call Naim... which I did. And I got answer from the guys that 1.6g update sits with the 1.7a download. Which it does indeed. I did the sequential updates of 1.6d to 1.6g then 1.6g to 1.7a. All ok to that point. 1.7a. However am now having trouble installing 1.7b.

Will have to get back to Naim. Can't see why there is a problem... my HDX seems to reject the 1.7b download (after about 30 seconds the cd draw opens and then nothing more happens. I have tried reburning the download 3 times to new cdroms but my HDX still doesn't like it.

Posted on: 28 August 2016 by ChrisSU

I seem to remember having trouble with 1.7b on my Unitiserve. The copy I burnt to CD myself just wouldn't work. I called the guys at Naim, who said discs written an a Mac often had this problem. They kindly posted me a disc, which worked with no trouble.

Posted on: 29 August 2016 by Mysacek

Hello Chris. Thanks for your post.

My 1.7b is/was burnt from PC... no trouble with previous versions, so weird why I'm having problem with 1.7b.

I'll give guys at Naim a call.

Many thanks for comment.

Kind Regards

Mike