Uniti Serve unkown Albums

Posted by: PD on 16 August 2016

Dear Forum

I have recently purchased a Uniti Serve, I have ripped all my CD's to this. A number of them have come up saying 'Album unknown'

Through the Naim APP I can then got to the icon in the top right and look up the album. It shows me the correct cover and details etc. The problem I have I cannot get the this info to permanently associate itself with the album. Can anyone please advise?

thanks

 

Paul

 

 

 

 

Posted on: 16 August 2016 by David Hendon

Hi Paul

You need to use the Naim nserve app, which is not the Naim app used for streaming. You select the unknown disc, select "Edit" and you can then change everything. It is a bit tedious but it works. I think nserve is only available for IOS and not Android.  But you can also run nserve on a Mac.  Possibly you could use the Windows desk top controller programme to edit the entries too, but I haven't done that myself and so someone else would be able to give you better advice on that.

best

David

Posted on: 16 August 2016 by PD

David

 

thanks

I have now gone into the nserve app which enables me to edit the Album. Do I have to do this all manually? I have tried to use the 'online lookup' button but it keeps coming up 'online lookup failure'

 

Paul

Posted on: 16 August 2016 by Dozey

The online lookup sometimes works if you edit the album/band name first then save it, but not always.

Posted on: 16 August 2016 by PD

Thankyou

Posted on: 16 August 2016 by David Hendon

I think the online lookup only works the second or subsequent time if there was some reason why it didn't work initially, for example one of the lookup databases was unavailable, but is now.

I never thought of editing the album name and trying again as Dozey suggests, but it must be worth a go.  Otherwise you will have to do it manually. I have one CD of Rachmaninov piano music which has 76 tracks all with long music-related names and I was mighty relieved when the US found that album ok! Incidentally I find it can sometimes be tricky to get the nserve app/US to remember changed artwork, but repeating just that edit once or twice sorts it.

best

David

Posted on: 16 August 2016 by Allan Milne

I find using the windows Naim desktop app is easier to type in when you have lots of details to edit ...

 

... only trouble is I can't get it to connect to my US on my new Windows 10 machine ...

will have to investigate further but I'm not ripping much any more as my new purchases now tend to be vinyl.

 

Posted on: 16 August 2016 by PD

Windows 10 is the Devils work..

I had to downgrade Windows to get the US to connect

Posted on: 16 August 2016 by ChrisSU
PD posted:

Through the Naim APP I can then got to the icon in the top right and look up the album. It shows me the correct cover and details etc. The problem I have I cannot get the this info to permanently associate itself with the album. Can anyone please advise?

The icon in the top R takes you to Rovi, which is an online database containing album info, reviews etc. (For some albums I find this can be quite informative, for others, the info can be rather poor, but that's another matter.) However, this is not the source of metadata used by the Unitiserve and Streamer/App which is added to the music folder when you rip a CD. This metadata comes from one of two separate online databases, called AMG and FreeDB, which should be accessed automatically while ripping. 

As for why you can't retrieve metadata for some albums, one possibility is that AMG and FreeDB don't have them in their database, or at least, that they can't recognise the particular version you have. This is very rare in my experience, unless you have something like an obscure Japanese import, or a dodgy copy bought from a market stall. Also, if you lost your internet connection during the rip.

If you use a Mac, open the album in the N-Serve for Mac app, control-click on it, and select CDDb Lookup to try again. (On  Windows, I think the equivalent would be opening the album in the Desktop Client and right-clicking it.) I'm not sure if this will help though, as you've already tried the lookup on the N-Serve iOS app.

Another thing to try is deleting the album, and re-ripping it.

Finally, try ripping the CD on a computer - for example, if you do it in iTunes, that uses a different online database called Gracenote, which may possibly find the metadata. You could then add the album to the Unitiserve Downloads folder. Anything to avoid all the tedious process of doing it all manually.

Good luck.... 

 

Posted on: 16 August 2016 by David Hendon

Just to say that my experience is that it's not that rare. It obviously depends on your music but I think I probably find about one in 20 or thereabouts ends up as unknown, including occasionally one disc out of a multi disc set. And the Japanese discs as Chris says, although one I bought in Tokyo ripped OK and was fully titled by the US, allowing me to think "So that's what this one is called!"

Posted on: 16 August 2016 by ChrisSU
David Hendon posted:

Just to say that my experience is that it's not that rare. It obviously depends on your music but I think I probably find about one in 20 or thereabouts ends up as unknown

Maybe I'm just lucky, but I'd say I've had problems with less than 1% of my CD rips, and out of several hundred rips, I've only ever had 2 that weren't found at all.

Posted on: 17 August 2016 by Richard Morris

I've just ripped about 3000 cds (lots of multi-cd sets in that total) and have only had about 20 unknowns. Mostly small label jazz. Manually adding title/artist and then looking up on CDDb worked just once.

The most surprising was Homage a Neshui, a 5cd set issued by Atlantic/Rhino. I doubt if I'll be manually editing since there are 67 tracks and it's a compilation. I've no wish to use the clunky workaround forced on us by Naim's poor implementation of this issue.

Posted on: 17 August 2016 by ChrisH
ChrisSU posted:
David Hendon posted:

Just to say that my experience is that it's not that rare. It obviously depends on your music but I think I probably find about one in 20 or thereabouts ends up as unknown

Maybe I'm just lucky, but I'd say I've had problems with less than 1% of my CD rips, and out of several hundred rips, I've only ever had 2 that weren't found at all.

Me too ChrisSU, its really rare the US throws out an unknown at me.

Out of ca. 700 I could count them on one hand, but I don't have any classical and only have relatively mainstream jazz in my collection.

Posted on: 18 August 2016 by Claus-Thoegersen

Often when I have the unknown cd,the Itunes database has the info as I understand it based on gracenote.   I wonder if this database is only availlabel for Apple, but it seems to be available for other companies of course for a price.?