CDX2 back from service...gutted!

What a nightmare. You have my sympathies. It's most unlike Naim and it will be interesting to hear exactly what went wrong, and why controls are not in place to prevent this sort of thing happening. Let's hope you get a very rapid resolution. 

Hungryhalibut posted:

What a nightmare. You have my sympathies. It's most unlike Naim and it will be interesting to hear exactly what went wrong, and why controls are not in place to prevent this sort of thing happening. Let's hope you get a very rapid resolution. 

+1,  I sincerely hope Naim will sort this out promptly, from the pictures it looks like a 2 year old has been doing the service.... It will be interesting to see how Naims pr department handles the situation 

Thanks HH. No, I'm sure this is the norm. Just so frustrating. Fortunately I'm still able to listen through my Blu ray via optical into my SN but it's a far cry from the CDX2. 

Thank Wenger. It's such a shame. Not sure what they'll want to do, but whatever happens it's just more time without it. 

Hi Finkfan,

Have you contacted your dealer about this, or emailed Naim directly?  It is really frustrating when something like this happens, especially after a 5 week wait.  I have always found Naim to be excellent when you contact them directly.

Hope this helps, FT

Crikey! That looks more like a crime scene than a service.

Get those prints recorded on some sellotape, oodles of photos etc. That is your serial number on the back? If I'd been asked I'd say that unit has been 'somewhere' but a Naim service dept?

Just a thought, have you checked the serial number to confirm it's yours? Could Naim have sent you someone elses player that was awaiting a service? 

Acred

Hey FT

Have spoken with dealer and I've emailed Naim direct. I was just very surprised as it's all basic stuff. Can the customer use it? Does it look right? Have I put everything back on? Is it clean before I box it up? Such a shame. 

Yeah definitely my Player. And definitely been back to Naim. The guy who did the service may be in for a smacked bottom on Monday! 

I've mailed Steve Hopkins with a link to this thread so he can see the pictures. He won't be happy to see them and doubtless keen to know what has happened here... 

Thanks Richard 

Someone's gonna be hanged on Monday. No doubt they'll sort it though. 

Why did the dealer not check it?

That's a very good question, and AudioT were very apologetic. They said they'd never had any problems before. 

Drewy posted:

.... 

Why did the dealer not check it?

I guess dealer probably assumed normal high quality service from Naim Audio. I must admit  i am finding it rather hard to understand how this would be allowed to happen ...

enjoy...

ken

I hope this isn't a sign of things to come from Naim, when you pay this kind of money for their products you should and GET the customer service that you would have every right to expect! Not something that looks like some Best Buy geek that has no formal training do the service on your $8000.00 dollar CD player.

ken c posted:

Drewy posted:

.... 

Why did the dealer not check it?

I guess dealer probably assumed normal high quality service from Naim Audio. I must admit  i am finding it rather hard to understand how this would be allowed to happen ...

enjoy...

ken

Don't worry, Ken, I'm sure your 500s are in safe hands. Or are they......

Something went wrong in the usual top notch Naim Service Dept. process, I'm sure they will be hot on the trail to find out what went wrong and make sure it doesn't happen again.

Sorry for you though Finkfan, that's very frustrating.

Ooops... I hope it is your CDX2 that came back.

I'm about to send an Olive 72/HC/250 for service - I think I will photograph every last inch of it, seeing those pictures.

Adam, you should send it to Class A. It'll cost half as much, be done just as well, and will be ready within a week rather than five. And Darran won't treat it like a garden tool. 

Hungryhalibut posted:

Adam, you should send it to Class A. It'll cost half as much, be done just as well, and will be ready within a week rather than five. And Darran won't treat it like a garden tool. 

Nigel - yes I did check with him. The thing is that the shipping and insurance costs take it up to the same price level as Naim quoted to my dealer (service and transport back and forth). Saves me a hustle of ordering a courier etc etc.

But seeing this thread I'm starting to have second thoughts now... 

Obviously very very disappointing for FINFAN and no doubt Naim will resolve this in a speedy manner it would probably put a few peoples minds at rest if Naim could update on any changes made in the Quality Control department to alleviate problems like this in the future.

Finkfan posted:

Yeah definitely my Player. And definitely been back to Naim. The guy who did the service may be in for a smacked bottom on Monday! 

Smacked bottom,  I think more of a whack with a burndy right across his super lumina.....

Hungryhalibut posted:

I guess dealer probably assumed normal high quality service from Naim Audio. I must admit  i am finding it rather hard to understand how this would be allowed to happen ...

enjoy...

ken

Don't worry, Ken, I'm sure your 500s are in safe hands. Or are they......

i'm pretending that i'm not at all anxious Nigel... 

enjoy...

ken

Very poor service from Naim, 5 weeks then this!!

Makes me wonder how many items go to Naim for a service say a power supply, spend weeks away don't get serviced then return back to the customer who thinks they have been serviced.

Premium product premium service.

Given Richard has already commented and passed on details of this thread to Naim, I'm sure the issues with Finkfan's cdx2 will be promptly dealt with and rectified....