CDX2 back from service...gutted!

Posted by: Finkfan on 24 September 2016

Just picked up my immaculate CDX2 after its return from Naim for a service and transport replacement. She's been gone for 5 weeks now and I was really looking forward to settling down for a listen over the weekend. Unfortunately that won't happen. Opened up the box to find there were dirty finger prints all over it. The cd door swung open as the transit screw hadn't been re fitted and is nowhere to be seen. As the door swung open it revealed a nasty looking transit that looks like it's been sat on a shelf for some time or pinched for a cdp in the staff canteen. Also no puck has been provided for the new transport so even if I wanted to, I can't try it out! 

To say I'm disappointed and angry is an understatement I really did expect more from a world class audio company. Needless to say my dealer fired off an email to Naim and has started the ball rolling for a speedy fix. Wont hear anything now till next week and who know how long it will take to sort it out. Gutted!! 

Posted on: 27 September 2016 by feeling_zen

I think Naim are dealing with it so there's no reason to keep discussing it. Let's move on.

Frustrating yes. Isolated incident, maybe not. But statistically rare. I understand @Rjstains sentiment but Naim products are not really costed at a level that makes offers and freebees viable. I think focusing on root cause and preventative process would be more meaningful than satisfying the sense of entitlement to a customer base already fairly entitled by virtue of the fact we can afford their products.

Next topic please.

Posted on: 27 September 2016 by rsch

Hi Finkfan,

What a mess ! the bloke responsable for this should be judged by the Holy Inquisition.

Regards

Roberto

Posted on: 27 September 2016 by Steven Hopkins

Hi



Lets put this Topic to rest, we are collecting the CDX2 today and returning to Naim for the TLC it should have had in the first place, then we will return it to the customer in the condition it should have left Naim in after its Service

Posted on: 27 September 2016 by Polarbear
rsch posted:

Hi Finkfan,

What a mess ! the bloke responsable for this should be judged by the Holy Inquisition.

Regards

Roberto

Fifteen minutes in the cable shaker minimum.

 

Seriously, as hard as they try, no one is ever 100% perfect. When something like this happens, its how you deal with it that matters and Steve's already on the case.

Posted on: 27 September 2016 by Ardbeg10y
wenger2015 posted:

I think access should be allowed to the Naim factory where the crime was committed,  so flowers can be layed and a service of remembrance for what the cdx2 was before being manhandled by a 2 year old... 

Good idea, that's what mankind does to beloveth things. I think one should stick with flowers, since TeddyBears are likely to be banned.

Posted on: 27 September 2016 by Damo66
Steven Hopkins posted:

Hi



Lets put this Topic to rest, we are collecting the CDX2 today and returning to Naim for the TLC it should have had in the first place, then we will return it to the customer in the condition it should have left Naim in after its Service

Not sure that I'd want it back. God knows what's happened to it in the 5 weeks it's been away to turn it from "immaculate" into a mess like that.

Posted on: 27 September 2016 by hungryhalibut

I don't disagree. A new one on the house would be in order given the five week wait to receive what was received.