TIDAL Again....
Posted by: Burgy100 on 16 October 2016
Sorry to bring this subject up again. I have been using TIDAL on my ND5 now for the past year and at certain times of the day it continually drops out or stops/starts. The certain times of day are when people are likely to most use it say in the early evening for instance!
Now please can I have some clarification on this subject. Is this to do with TIDAL or NAIM? If it's TIDAL, I'm gonna drop it as I refuse to pay £20 a month for a rubbish service. If it's some software or Firmware in my ND5 I would be willing to wait for NAIM to fix although reading the threads this thorny issue has been rattling around for some time.
I have no issues with Spotify whatsoever and I have looked into QoS on my router but my Virgin SuperHub does not have that option and I would agree that my home Network is not made up of the finest hardware known to man, but I manage to stream Netflix, AppleTV, Watch films from WD NAS, listen to Spotify, listen to my music via UnitServe without any issues whatsoever. So why is TIDAL such an issue? And when will NAIM sort this out if any of this is attributed to them.
Unfortunately Chromecast Audio does not support true gapless playback and Google will probably never address this issue. Details can be found here: https://code.google.com/p/goog...issues/detail?id=745
Fortunately, the gaps are really small. Just a short 'snip' which might be there for 0.25 seconds.
You can't have it all for USD 39.
It is true CCA does not do gapless. When the firmware update comes for my NDS I guess I will get gapless with no dropouts. To be honest I don't seem to listen to a lot of gapless stuff at the moment. The NDS/Tidal dropouts are a lot more annoying than small gaps which should not be there!
I have done some comparison of Tidal CCA into NDS versus NDS doing the streaming (when it works - e.g. early on Sunday mornings). The NDS is better when it works. I think that this might be due to the CCA stream having more jitter. It is not night and day, however, in my system.
Thanks for the comments about Chromecast and gapless payback. I am aware of this problem, as using a USB stick into the nDac with FLAC files causes the same issue, but not with WAV files. I raised this on the Forum well over a year ago, before the last firmware upgrade, which solicited comments from Naim, but no solution has been forthcoming. It is a nuisance with classical and live albums, and has caused me to pause before trying Chromecast Audio. But for the price may well be still worth giving it a go.
Wolf R posted:Unfortunately Chromecast Audio does not support true gapless playback and Google will probably never address this issue. Details can be found here: https://code.google.com/p/goog...issues/detail?id=745
Ooops, you are absolutely right! I have now checked my BubbleUPnP Server setup on the Raspberry Pi and for the Chromecast Audio there is indeed no Gapless replay option. Thanks for the precisation! I am really using the Chromecast only occasionally and for streaming from my laptop when I am on holiday. It is a nice device but I would not suggest it as a source for a Naim DAC. Best, nbpf
CCA are now only £15 on the Currys website.
Tidal has been a bit rubbish again over Christmas with my superuniti, having had a good spell for a few months. Is there any reason?
Tidal ok up until 14.00pm today and then been rubbish ever since. Cant even play it from the iPhone. I guess too many people on the internet but I have to say that I never had this issue whilst I had a Bluesound Node. When the ND5XS struggled with Tidal I just used to switch to the Node. On days like this I'm regretting selling it.
Whisper it quietly but I haven't had any Tidal dropouts using the NDS for 3 days now.....
well thats blown it
Must be related to the fact that it is freezing for a few days.
Airconditioning of datacenters is switched off now, implied distortion cut down and our musical servers are happy.
I was having this exact same problem with TIDAL drop outs on my SuperUniti and UnitiQute. It would be fine during the day but the drop outs would start in the evenings (presumably when either the traffic to TIDAL's servers or to my ISP had increased). I have a 75 Mbps connection to one of the biggest ISPs in the US and both my NAIM units are hardwired. I had no problem streaming high definition video.
Both TIDAL and NAIM said the issue was likely due to the ISP and NAIM said it was likely a latency related issue.
I didn't know what my ISP could do for me, but I contacted them. They suggested I replace my modem - the one I had was only 3-4 years old but was no longer supported by my ISP.
I replaced it with an ARRIS SURFboard SB6190 yesterday and played for hours until around 9.00 pm without a single drop-out. So I'm thinking this has resolved the issue.
I notice websites responding and loading with less delay with the new modem - which I think is indicative of reduced latency - and the only time the buffer bar moves now on my SU is at the beginning of a new track.
Hmm thanks for the input Zinpaw. I have an older SURFboard perhaps its time for an upgrade. Nothing worse than getting immersed in a good song then it abruptly drops packets/data. Its rather jarring.
My previous modem was a SURFboard SB6141, which I thought was relatively high spec and up to date. It never occurred to me that the modem was the bottleneck.
I was getting to the point where I didn't want to use tidal due to the frustration, but I'd become reliant upon it and there were no good alternatives. I'm glad the issue seems to be resolved.
Seriously the SB6141 is the modem I have. You don't know how happy this is making me once I upgrade my modem. My service provider has just bumped their download speeds so hopefully a newer modem just may help(some)
I hope this fixes your issue as it appears to have fixed mine.
Phil,
Any update on the likely release of the new firmware which has the code to fix the dropouts at peak internet times? I have caught up late with this post. Very interesting discussions by SIS and other about latency and bandwidth earlier in the thread. In my very simple understanding, since music playback in one way and unlike games where there is a lot of instructions back and forth and hence poor latency can be an issue. So way not simply have a bigger buffer size? Any impact of poor latency would be seen at the start of a new request.
Very interesting discussions by SIS and other about latency and bandwidth earlier in the thread. In my very simple understanding, since music playback in one way and unlike games where there is a lot of instructions back and forth and hence poor latency can be an issue. So way not simply have a bigger buffer size? Any impact of poor latency would be seen at the start of a new request.
But it seems there is a fix in the works. some indication of when that will help. We can patiently wait for it then.
Thanks,
ASenna04
Asenna04 posted:So way not simply have a bigger buffer size?
Maybe because the hardware does not have sufficient memory to accomodate this?
Asenna04 posted:Phil,
Any update on the likely release of the new firmware which has the code to fix the dropouts at peak internet times? I have caught up late with this post. Very interesting discussions by SIS and other about latency and bandwidth earlier in the thread. In my very simple understanding, since music playback in one way and unlike games where there is a lot of instructions back and forth and hence poor latency can be an issue. So way not simply have a bigger buffer size? Any impact of poor latency would be seen at the start of a new request.
Very interesting discussions by SIS and other about latency and bandwidth earlier in the thread. In my very simple understanding, since music playback in one way and unlike games where there is a lot of instructions back and forth and hence poor latency can be an issue. So way not simply have a bigger buffer size? Any impact of poor latency would be seen at the start of a new request.
But it seems there is a fix in the works. some indication of when that will help. We can patiently wait for it then.
Thanks,
ASenna04
Hi,
I've raised this again to try to get a release date but be aware that this isn't a magic bullet that suddenly 'fixes the internet'.
We've done a lot of tweaking with the TIDAL guys to make the Uniti / ND / NAC-N code as resilient as we can to latency induced issues and it will help a number of users with issues streaming from TIDAL that are caused by a specific set of circumstances but it won't 'fix' everyone.
If you want to drop me a direct email ( phil.harris@naimaudio.com ) we can certainly see if getting the Beta code installed on your unit would be an appropriate thing to try...
Phil
Thank you Phil. I will reach out to you.
ASennao4