Unitiqute Software Update!

Of course - it has to work for an individual user. I run a full Apple eco system at home, so using multiple Airport Extremes was a natural choice for me.

As David wrote - fixing the firmware update is the first priority now. Optimising a home network - that's for later. I'm happy to share my set up diagram, although it's not that complicated or unique. But it works

alan33 posted:

Hi -

The usbserial driver is likely fine, as you downloaded the new "signed" one for your OS and since the updated reports a UnitiQute. 

The IP address is likely a "reserved" DHCP address, issued by the router but not a static IO. This is also fine (and convenient). 

Can you try running the updater but quitting after it has found the USB port, then without turning power off or disconnecting either the USB or the serial cable, check that you have an IP address assigned (use the IR handset and scroll in settings or set the input to an internet radio station or look in your router at the connected devices page). 

Then you can re-start the update knowing both the USB and Ethernet connections are alive. Skip the power cycle step this time and see what happens. 

Ive not updated my Qute v1 for some time, and last time it was during an unfortunate era when there were no signed drivers for the USB to serial cable converters so it was a lot of gagging about in the OS. You don't seem to be experiencing that, so perhaps it is just "slow" to get all the connections up and running, causing the time out when you cycle power during the update. That is the step I'm suggesting that you try to skip. 

Regards alan

Hi Alan, I have tried this. When I restarted the updater I get the spinning wheel of death. I have to 'Force Quit' the updater. It does this each time. I have to reboot the computer before I can run the Updater again.

In the absence of a solution from us rank amateurs on the forum, it's beginning to look like a visit to your dealer could be the best option here.

One last thing I would try, if you still have the patience, is to reset the Qute to its factory settings. Then do a full power down of your entire network, and start everything one device at a time, router first. 

Spinning balloon of death is bad! Force quit and reboot is really bad! Best not to bother with that crazy idea and ignore this fool who advised you try it

Time to be radical and either create the tiny network with just AirPort Extreme, Mac and Qute, or  visit your dealer for help, or borrow a Windows box and try one last time; even better if it is an old windows box with a regular rs233 port so you can just use a serial cable directly... Sorry for your troubles and frustrations, I hope you get the new firmware installed and are back to enjoying your system soon.

I was re-reading some old posts to jog my memory and for sure this was more common "back in the day" (2013 and 2014) than it is now.  No consolation of course... Post again and let us know how you get on.

Regards alan

alan33 posted:

...one other thing is to try first updating to 3.12 or 3.17 or some "high-ish" version in the 3.xx series. I know the Naim guy told you to go straight to the latest 4.x but I seem to recall that when I first started updating (it was still in the 3.x's and I was also on 3.0) that the advice was to first go to an intermediate version, then go up regularly by each new release. Nothing to lose but a little time if you try that. Maybe useless if the new updater software is agnostic, I don't know  

Best wishes. It used to be a ton of fuss and stress and worry about bricking things; it is really much better now and that's why folks are having an issue helping from experience!

rrgards alan

ps - the suggestion to use the Airpot as a router to create a tiny, stand alone network for only your Mac and your Qute is a good one. Disconnect it from your home hub, turn on DHCP, wire both your mac and Qute and see if they are all happy, then give it a whirl. 

Yes I think I will try this. Its the first question I asked (to myself), why have 3.22, and 4.3 as downloads when all you need is 4.4.

The lowest is 3.22. 

Adam Zielinski posted:

M Hendra posted:

 

My network:

Im connected to a BT Home Hub 3. I know nothing about static or dynamic addresses. The only thing I had to do to get it all working (from what I can remember) was to put my time capsule in bridge mode (DHCP off). I can get into the BT home hub and look at the addresses and options and so on. A DHCP range has been set up from 192.168.1.64 to 192.168.1.253. it tells me this is the default. You can configure this manually.

I can look at the DHCP table and look at details for each equipment connected. Within the detail there is an option 'Always Use this IP address' this is set to 'Yes'. Does that mean my IP addresses are static, is this a problem.

Like I said before this has been working for years

Id agree with Adam, this should be a fairly automatic process but unlike him I have an RS232 port on my UQ

So HH I can see all my addresses and all looks well (I tried to post a snapshot of the DHCP list but will have to investigate how to post an image). I can confirm the UQ is connected to the internet and I can receive iRadio.

Yes Dave Ive almost given up, Doug Brady beckons

HUGE, I'm inclined to agree with you regarding the 'friendly' serial. Dont know how to verify that??. I may uninstall th driver and connect the cable and see what happens.

Thanks everyone, this is getting complicated. Ive connected cameras and Sat Navs before and it just works!!

Malcolm

I don't think the RS232 vs mini-USB matters that much here.

However I did spot an improvement opportunity: you mention you already have TimeCapsule (so in essence Apple Airport Extreme). This is a very user friendly and reliable way to build a home network.

My suggestion would be to rebuild your entire network in the following manner:

BT Home Hub > Lan cable to TimeCapsule.
TimeCapsule not in a bridge mode, but in a full network mode. If possible switch the WiFi on your BTHome Hub and use it only as a modem.

If you have a switch, connect the LAN output from your TimeCapsule to your switch, and the rest of the wired devices to the switch.

This way TimeCapsule will define your new WiFi network. Managing it will be much simpler too. I do realise there will be some initial work, reconfiguring the other devices to run on the new network. But the end game is worth it. I've been running Apple network at home for many years now. The only challenge came this year, when my old TimeCapsule died (hard drive failure). 

If you need a network extender, just get a cheap Airprot Express.

During my investigation into sorting this problem I noticed quite a few have ditched the Home Hub and run an an ethernet cable from the BT modem straight into the time capsule (although you cant do this with HH5 apparently, its a nightmare).

I'll look into this further once my UQ is sorted, although I have to say I have had no network issues whatsoever.

Thanks

Malcolm

ChrisSU posted:

In the absence of a solution from us rank amateurs on the forum, it's beginning to look like a visit to your dealer could be the best option here.

One last thing I would try, if you still have the patience, is to reset the Qute to its factory settings. Then do a full power down of your entire network, and start everything one device at a time, router first. 

 

Hi Chris,

Yes I have tried doing all this with no success.

Your right I am beginning to run out of patience :-)

M Hendra posted:

Adam Zielinski posted:

M Hendra posted:

 

My network:

Im connected to a BT Home Hub 3. I know nothing about static or dynamic addresses. The only thing I had to do to get it all working (from what I can remember) was to put my time capsule in bridge mode (DHCP off). I can get into the BT home hub and look at the addresses and options and so on. A DHCP range has been set up from 192.168.1.64 to 192.168.1.253. it tells me this is the default. You can configure this manually.

I can look at the DHCP table and look at details for each equipment connected. Within the detail there is an option 'Always Use this IP address' this is set to 'Yes'. Does that mean my IP addresses are static, is this a problem.

Like I said before this has been working for years

Id agree with Adam, this should be a fairly automatic process but unlike him I have an RS232 port on my UQ

So HH I can see all my addresses and all looks well (I tried to post a snapshot of the DHCP list but will have to investigate how to post an image). I can confirm the UQ is connected to the internet and I can receive iRadio.

Yes Dave Ive almost given up, Doug Brady beckons

HUGE, I'm inclined to agree with you regarding the 'friendly' serial. Dont know how to verify that??. I may uninstall th driver and connect the cable and see what happens.

Thanks everyone, this is getting complicated. Ive connected cameras and Sat Navs before and it just works!!

Malcolm

I don't think the RS232 vs mini-USB matters that much here.

However I did spot an improvement opportunity: you mention you already have TimeCapsule (so in essence Apple Airport Extreme). This is a very user friendly and reliable way to build a home network.

My suggestion would be to rebuild your entire network in the following manner:

BT Home Hub > Lan cable to TimeCapsule.
TimeCapsule not in a bridge mode, but in a full network mode. If possible switch the WiFi on your BTHome Hub and use it only as a modem.

If you have a switch, connect the LAN output from your TimeCapsule to your switch, and the rest of the wired devices to the switch.

This way TimeCapsule will define your new WiFi network. Managing it will be much simpler too. I do realise there will be some initial work, reconfiguring the other devices to run on the new network. But the end game is worth it. I've been running Apple network at home for many years now. The only challenge came this year, when my old TimeCapsule died (hard drive failure). 

If you need a network extender, just get a cheap Airprot Express.

During my investigation into sorting this problem I noticed quite a few have ditched the Home Hub and run an an ethernet cable from the BT modem straight into the time capsule (although you cant do this with HH5 apparently, its a nightmare).

I'll look into this further once my UQ is sorted, although I have to say I have had no network issues whatsoever.

Thanks

Malcolm

That's how I run my network - ISP supplied modem / router (Cisco) into the TimeCapsule. TimeCapsule 'defines' my network then, does the DHCP thing, etc, etc.

Malcom - if you decide to go down this route, just drop me a line if you feel you need some pointers. Email is in my profile.

alan33 posted:

Spinning balloon of death is bad! Force quit and reboot is really bad! Best not to bother with that crazy idea and ignore this fool who advised you try it

Time to be radical and either create the tiny network with just AirPort Extreme, Mac and Qute, or  visit your dealer for help, or borrow a Windows box and try one last time; even better if it is an old windows box with a regular rs233 port so you can just use a serial cable directly... Sorry for your troubles and frustrations, I hope you get the new firmware installed and are back to enjoying your system soon.

I was re-reading some old posts to jog my memory and for sure this was more common "back in the day" (2013 and 2014) than it is now.  No consolation of course... Post again and let us know how you get on.

Regards alan

Ive had the spinning ball quite a few times. I have no confidence in the updater software, its flaky at best.

When I took everything to the HH3 and connected it up it was effectively what you are suggesting wit similar results. Im going to try and load 3.22 as someone suggested and if that fails Im off to Doug Brady. I need to listen to the Muso anyway :-)

As someone suggested I tried loading V3.22

I go the usual thing IP address not found please enter manually and try again. Well I did this, three times (Im desperate).

After the third time I get the following message:

"The product being updated has legacy ARM application code loaded in it, so its network address cannot be resolved. The update will re-load the application and then the updater will attempt to resolve the network address. Please press next"

No chance... Im off to a dealer.

Thanks everyone for your suggestions

Malcolm

M Hendra posted:

As someone suggested I tried loading V3.22

I go the usual thing IP address not found please enter manually and try again. Well I did this, three times (Im desperate).

After the third time I get the following message:

"The product being updated has legacy ARM application code loaded in it, so its network address cannot be resolved. The update will re-load the application and then the updater will attempt to resolve the network address. Please press next"

No chance... Im off to a dealer.

Thanks everyone for your suggestions

Malcolm

This all sounds very familiar, had same issue with original Uniti with RS232 port. Took it to dealer who had no more luck than me so a call to Naim was made... back to Salisbury it had to go. Still they did replace logo and something on the CD... just in case, updated to latest firmware. It was away about 3 weeks and only cost me the courier charge.

Hope you get it sorted soon.

Legacy ARM code... probably you need to use the original updater program then step up through 3.22 and switch to the new updater to go to 4.x. Your dealer may have this, the factory certainly will. If it's a big trip, I'd ask support at Naim to give you the old updater and 3.17 and try that as "one last thing" at home. The legacy support Naim offer is good, so it's a surprise to see an "out of sync" program being the only one they have for download. If you have the stomach for it, you are really quite experienced now and the right program will seem easy after what you've been through! Definitely worth a call to Naim support with this new diagnostic info, there are likely lots of original firmware units out in the wild.

Good luck!!

Regards alan

ps - some of the folks in the beta team likely have all these old versions, cough...

Just to close of this thread, I took my Q back to Doug Brady and have gone for the 24/192 upgrade so the unit is going back to the manufacturer.

Thanks for your help everyone

Malcolm