Nap 250 back from service query (not sure I'm happy with the dealer)

Yes you should certainly get it back in a new box. I certainly did, twice in fact 

This is the dealer that has taken the box and all packaging, Naim have sent it all the dealer has kept it , trivial as it is this is a part of the service cost and at £350 its not really what I expected.

Aaaaah just noticed I have posted this in the wrong section ,,,,, could one of the moderators be so kind as to move it to the right section for me please.

Why not just call the dealer and sort it out. Re - opening the box - The dealer would open the box out of courtesy just to check that all is well. You'd be a bit pissed off if something wasn't right so they are just doing this for you. 

Out of interest why didn't you take it to the dealer in its original box - It's the safest and easiest option ?

The box and packaging are not free. If you took it to the dealer without a box, you should get a new box only  if you have agreed to pay for it, which is very likely about £70. The dealer is behaving perfectly reasonably in my view. If you have an issue it is probably best to speak with the dealer rather than badmouthing them on here. 

How have I bad mouthed the dealer ? Have I mentioned anywhere who the dealer is !! I have spoken to the dealer , they have told me that THEY have taken all of the box and packaging , the job sheet from Naim not the dealer ,shows that the work carried out was a full service and all parts used have been listed , including a new box and packaging !! This is part of the included items of a service which I have paid for , so essentially I have paid for a box and packaging within the service , and a label on the box which relates to my amplifier.

The cost of the service doesn't normally include the packaging. The point I was making, perhaps not well, is that this a matter between you and your dealer and that is the only way it can be resolved. Airing it here adds nothing. If you paid for the packaging above and beyond the normal service charge then it should be yours, but if not, it shouldn't, one would think. 

Or contact Naim and ask them!

I have the job sheet from Naim , it is not from the dealer , the parts that naim have used are itemised , included in the itemised list is a printed box and associated packaging , the job sheet says full service so it would seem that new packaging is part of the service costs.

i was asking in the original post if this seems right , not trying to slate the dealer ,others have also said that they have had items returned with new packaging , 

Did the dealer send the item to Naim in a Naim box? Or any other box for that matter? How was it left with the dealer? If they have to package it up safely and securely for you then I'm with HH that they're probably within their rights to keep the box and return the amp to you as it was given to them.

The dealer didn't say what sort of box they put it in , he said that they had to put it in a box to send it back and that I could have put it in any box myself , chances are it wasn't a Naim box it was sent back in by the dealer , When I arranged with Naim directly to have a service , they told me where to drop the amp off for return to Salisbury , Naim told me the costs , they did not ask me to package it , just told me to drop it into the dealer an they would arrange collection and return , the dealer only act as an extended part of Naim customer service , and in cases of service only act as a middle man and a point of contact. It was Naim themselves that gave me all of the return details and costs.

so if Naim have given me something as part of a service that I have paid for it's ok for the dealer to take it off of me is it ? Do you really think the dealer sent it back in a nap250 box with specific packaging for that exact item ! 

If I had sent the amp back with no caps inside and  Naim sent it back with new caps would it be ok for the dealer to remove those caps as there were none in there when I sent it back ,,, it's on the job sheet listed as part of the service parts used by Naim at the factory , a new box and packaging is included in the cost of the service, if not these wouldn't be on the job sheet titled "full service"

I had a cd5i serviced 2/3 years ago, I had not kept the box, and was charged extra for a new box so it could be sent safely. 

Unless anything has changed recently, then you would only be able to keep the box if you have paid for it.

Err perhaps I am missing something here.. but if the dealer has kept the box fine, but if you paid for it it has become your property, and your dealer should reimburse / compensate you for that cost  or hand your promperty back.. I guess it's the dealer's right to keep the box and reimburse if you didn't provide the box and they made that clear to you, but obviously they can't just take your property and not reimburse /  compensate you... I think that becomes theft... I think the best bet is talk to the dealer.. either they keep your box and reimburse you, or they hand your new box back. I'm sure a conversation with the dealer will sort it out. If not it's a case of contacting trading standards (assuming you are in the U.K.) as you have been charged for goods that you have not received.. but I'd be suprised if it got to that.... 

If the dealer had charged me for packaging that would have been fine or had I been told to box the item fo them I would be happy to do so , what I am puzzled about is that Naim put the amp in a box that is listed as part of the service parts with a label that relates to my amplifier with I imagine my serial number printed on it and the dealer has seen fit to keep it , Naim servicing has changed over the last few years even the dealer did not know the price when I took the amp in I had to tell him how much the service was , a nap250 is now £325 plus carriage of £25. They have a fixed cost whatever the service requires , from a few capacitors to a full rebuild with output stages the cost is the same , non working units cost the same as good working amps requiring only minor servicing.

The question is, as pointed out earlier, whether the agreed price included or excluded a box. 

The box won't be a part of the service cost. I heard they were around £100. Nigel; says £80. So you should have been charged an additional sum of around and up to £100 for the packaging. If you were not then the box doesn't belong to you. You could offer to buy it from the dealer if you need it. You might get a good price.

You state you paid the pre-quoted price of £325 + £25 carriage for the service. You dropped amp off with no packaging. The dealer would have had to package the amp. Naim return it, you assume, in packaging they have itemised on the invoice, but at no extra cost to the original quoted price. Most people would not have taken their amp to the dealer without boxing it. The dealer keeps packaging in lieu of the packaging he provided on your behalf. What on earth is your problem? You would have paid £350 had you provided your own box, which would have been returned to you, or you would have received new packaging. You didn't provide anything, you received nothing in return. Seems perfectly reasonable to me. 

It could be sent in a carrier bag and Naim will still send it back in a new box , if the box is labelled with the details of my amp serial ect , then it is Naims intention that the box is with the amp , if not why would they wast they're time and money  , why wouldn't they just put it back in the box it arrived in???? Naim service and repair are now fixed prices whatever the problem , I,do wonder from the replies I have had as to whether or not anyone has actually had anything serviced this year ,as no one has come up with a definitive answer of what is and isn't included in the cost , and there is a definitive answer hence Naims new fixed prices . No doubt I will find out on Monday when I give them a call.

Naim are too professional to return a valuable amp in your carrier bag (or nothing, in your case). You obviously don't value the amp as much as they do.

Perhaps speaking to your dealer before mithering on the Forum would have been better. If whether or not you get a cardboard box is all you have to worry about, you are very lucky. 

But the dealership put it in a box ,,why didn't Naim just return it in the same box ???? Why did the go to all the trouble of picking the packaging parts from stock labelling the box with my serial number ect , was it that the dealer packaging was insufficient? 

And your assumptions of me not valuing the amp very much are laughable ,or I wouldn't have bothered having it serviced in the first place would I.

jeez I am a member of various hifi forums ,all very friendly and welcoming , I'm am fairly new to the Naim forum but I find some members very "matter of fact" and almost quite catty with their replies , my original post was asking advice , no one seems to know the real answer for sure,but a few stab in the dark or what do you expect kind of answers , to be honest I actually expected people to be a little more courteous with their replies rather than replying to me as if I was not worthy of owning Naim. In future I may just keep my Naim ownership experiences to myself.

and mithering on a forum????? Can you tell me then what is a forum for if its not to share/ask advice ,experience ect .

As one sows, so shall they reap. Your post did not appear to be asking advice, rather than complaining about something that you could/should have sorted out for yourself with your dealer. People here, including me, will go to extraordinary lengths to help others, and probably far further than any other forum I have found. But all you have done is moaned about Naim and your dealer, both of which are entirely unnecessary. 

And where exactly have I moaned about Naim ?  I haven't , I have said I am not sure I  am happy with the dealer , I have questioned the dealer about this via the telephone , to be honest unless you walk in the shop in an Armani suit one of the partners at the dealership has problems talking to you , this is not just my opinion but the same of many people that use the shop , unfortunately this is the partner that I spoke too today , I have also missed out on a couple of used items in the shop as the same partner failed to return my call as promised, so rather than waste any more time with the dealer I thought I would ask here , if there was another dealer close by I would use them , I have a friend that spent well over £10k in three months in this shop only to be shunned  by the other partner when he went in there again , as he didn't realise he was a previous customer ,my preference would have been just to send it back to Naim myself , but this is not something they offer . 

I think that the first discussion here should be with your dealer.  It would have been best to have a full conversation from the outset, but ultimately you aren't happy and so it's time to chat about it with your dealer - this really is something that only you both can satisfactorily sort out.

For reference, in my days at Naim, any piece of kit sent to Naim for servicing was recommended to be sent in the suitable packaging. I would imagine that this is still the case. Naim will always return it in suitable packaging.  Should the packaging that the item was sent in arrive in a condition that makes it unsuitable for continued use then new packaging will be used for the return (unless otherwise requested), and this is a chargeable item.