Nap 250 back from service query (not sure I'm happy with the dealer)

If you have paid for a box, then you should get one. The dealer is entitled to charge you for the box if you did not supply one. Simple.

Huge posted:

wenger2015 posted:

Huge posted:

Hungryhalibut posted:

Why not? One of the Naim staff could also cook you a four course dinner as well. 

As it happens, one cooked me a two course dinner about 25 years ago, does that count?   (I knew her outside of work!)

Did you also have a massage? 

Not on the kitchen table, no (and it would have been embarrassing, all her family were there for dinner as well!  )   

Brilliant 

wenger2015 posted:

Damo66 posted:

Couple of silly comments there....

doesnt matter if it's Naim or the dealer who supplies the box really does it. At circa £350 for a service, a cardboard box with a cost of, at most,  a fiver surely isn't too much to ask is it?

On a serious note, I don't disagree, the cost of a box is somewhat excessive... 

Don't forget it's not just a cardboard box (or two depending on the packaging for a 250),

There's all the internal packing (and the cost of making the moulds for the XPS pieces has to be amortised into the cost).
There's a few minutes for someone to get all the bits together and make the box from flatpack.
There's a few minutes admin, addressing the box and adding it to the courier's manifest.
There's all the transport costs for the empty box.

So maybe £30 wholesale price, delivered.  It's certainly not just a fiver.

Dozey posted:

If you have paid for a box, then you should get one. The dealer is entitled to charge you for the box if you did not supply one. Simple.

And if the dealer didn't charge for one, they don't need to give you one. 

wenger2015 posted:

Damo66 posted:

Couple of silly comments there....

doesnt matter if it's Naim or the dealer who supplies the box really does it. At circa £350 for a service, a cardboard box with a cost of, at most,  a fiver surely isn't too much to ask is it?

On a serious note, I don't disagree, the cost of a box is somewhat excessive... 

Ahh, but how much does it cost Naim for the box to send the new box to you...

On a serious note, I agree that unless you have been charged a specific cost for the box, then the dealer is within their rights to return the amplifier in the same state as you gave it to them. 

Is it because the clocks have gone back that we are all reading (and posting to even) this ridiculous thread?

best

David

David Hendon posted:

Is it because the clocks have gone back that we are all reading (and posting to even) this ridiculous thread?

best

David

Ask me again in an hour.

G

This has turned into a very silly thread!

Contents?

i hope Jamesie that you will be able to work out some amicable way forward with his dealer. it doesn't look like you will get any more useful information from here (other than the advice from Richard Dane).

i also hope your DR-upgraded 250 is sounding great -- as it should... judging from reports from folks whole have taken this step.

enjoy

ken

Wow, 85 postings about an empty box. Weird thing is I have found the time to read most of them! I just wonder at how excited and verciferous some have become about such a small issue.

This thread is fast becoming my guilty pleasure.

Here's a photo of the dealer personally driving the 250 to Salisbury and the Box(ster) he used...

Case closed...

David Hendon posted:

Is it because the clocks have gone back that we are all reading (and posting to even) this ridiculous thread?

best

David

David - you're obviously still relatively new to the world of forums.  This is "situation normal" a bunch of old fools conjecturing about not very much

The Strat (Fender) posted:

David Hendon posted:

Is it because the clocks have gone back that we are all reading (and posting to even) this ridiculous thread?

best

David

David - you're obviously still relatively new to the world of forums.  This is "situation normal" a bunch of old fools conjecturing about not very much

I am always grateful for any advice you can give me Lindsay, as was always the case!

best

David

David Hendon posted:

The Strat (Fender) posted:

David Hendon posted:

Is it because the clocks have gone back that we are all reading (and posting to even) this ridiculous thread?

best

David

David - you're obviously still relatively new to the world of forums.  This is "situation normal" a bunch of old fools conjecturing about not very much

I am always grateful for any advice you can give me Lindsay, as was always the case!

best

David

Don't discriminate 'old fools' ...you can have 'young fools'  as well .....

Yeah but what Lindsay means is that I'm one of those old fools (he's younger than me).

best

David

Hang on a sec guys.  All this talk about cardboard boxes you have all been guilty of overlooking the fact that there was a silica gel sachet as well that was not returned either.  That changes everything...............

Damo66 posted:

I'd have thought that at the premium pricing of servicing at "HQ" that it wouldn't be unreasonable for Naim to return units in new packaging/boxes gratis.

 

 

Some years go, Paul Stephenson came to my house (in a porsche cayenne I think?) and collected my 6pack and 52 etc. You mean this doesnt happen for everyone? :-)

On a more serious note, I have no objection to the factory charging over the odds for a box. Getting the most life out of a box, doing multiple journeys between dealer and factory, seems appropriate and "green" to me. 

If there was any doubt about the average age of Naim customers, the grandaddish jokes on this thread should have cleared that up.

I do think this is all just miscommunication. As mentioned, I assumed they were chargeable but got mine for free but I think there are other things at play here which may be worth discussing with your dealer and giving them the benefit of the doubt. I do know that Naim hate getting gear sent to them packed incorrectly and have been known to reject stuff where the carton looks dodgy on arrival.

For this reason, where the original box is not present, it is common for the dealer to take the unit, and pack it in one of their own spare boxes to facilitate trnasport to and from Naim. In my case, I spent considerable effort packing the unit even without the original box (think GBP30 of bubble wrap) so it was accepted as is and came back with a nice new box FOC (which I was told was normal).

On the other hand, I think GBP70 for a new box is reasonable if requesting a box first before you even ship it. After all Naim pay real wages and it is not cost effective to have skilled people people, who normally box up items that see hefty revenue attached to them, handle requests for prepping empty boxes with backing foam and arrange for shipping. If it was not GBP70 it may not be worth the time. I say this purely as speculation. Because I know how much it cost me in terms of time and packing material. Although the box I bough was only about GBP3, everything else and the time made me think GBP70 would have been a bargain.

Ok , a little update,,, I have spoken to a representative at Naim today , items are shipped back in NEW boxes and packaging , this is included in the service cost as from January 2016 , 

my case or box (ahem excuse the pun) is slightly different as I did not supply a box for the item to be shipped in , I am new to Naim ownership and did not know that the amp had to be boxed to send for service , I didn't know whether or not the dealers had specific packing crates or similar for this , I think it is a simple miscommunication by my dealer , I was not told that a box was chargeable and was not asked to package the amp to be transported , when I spoke to the dealer I was told to drop the amp in and they would take care of return to Naim , had I been told it needed to be safely packaged I would have willingly done that myself , but I was under the impression that all I had to do was drop the amp to the dealer , as that is all that was asked of me , I was not asked if I wanted the new box or given any opportunity to have it , just told that as the dealer had boxed it they were keeping my box , 

i myself work in customer care and always try and convey everything to customers and give them the options , in this instance I was not given the options ,and so slightly miffed when I realised that new packaging was part of the service ,but was not supplied to me by the dealer ,due to what I consider misinformation on his part . 

On a lighter note my amp sounds great now and it's not warmed up yet,,,so some serious listening needs to be done over the next few weeks.

I am glad to hear you have sorted things out with your dealer and your amp is sounding good.

I will admit to a tinge of disappointment that this might be the end of some entertaining banter though.

I haven't sorted it out with the dealer yet , just spoken with Naim direct, I am going to email the dealer in the morning , not having a new box is a little disappointing as had I been told beforehand , I certainly would have packaged it up myself.

nice to know that new boxes and packaging are now supplied as part of the service , after all , this along with the service paperwork and manuals shows cherished ownership.

Oh goody, the story continues.

nigelb posted:

Oh goody, the story continues.

I might get the box set!

G

GraemeH posted:

nigelb posted:

Oh goody, the story continues.

I might get the box set!

G

Not available yet, in the box office first