DAB on ND5 XS only shows one station after re-scan

Posted by: Graeme MacArthur on 14 November 2016

I did a re-scan on my ND5 XS DAB radio today because I knew that some some stations had moved. Prior to the re-scan I could receive plenty of stations without problem; only a few showed "No Signal".

After the re-scan I can only receive one station (a local pop music station - Wave 105). During the rescan the streamer said that it had found 48 stations but there is no sign of them; only Wave 105!

I have unplugged the antennae and restarted the ND5 XS but it makes no difference.

Any help would be appreciated.

Posted on: 14 November 2016 by Graeme MacArthur

I have since completely unplugged the streamer and re-scanned again. It now says that it has found 50 stations but is only showing 7, all of them local apart from BBC 5 Live. An improvement of course, but something's still wonky.

Posted on: 14 November 2016 by Graeme MacArthur

Latest: unplugged the aerial end of the antennae co-axial and re-scanned. It still found one station (that Wave 105!). I then replugged and re-scanned. Voila! All the stations came back. Not really sure what the problem was, although it reads like there was a faulty aerial connection. I'd checked, unplugged and wiggled that connection before, but...

Posted on: 16 November 2016 by Igor Švab

We have DAB only few months. I was able to scan and saw 11 stations available. Last week I rescaned and now it searches for stations, it finds 11 stations, yet they are not stored and SU offers me to rescan again.

Any ideas what to do? I have restarted/ rebooted SU several times. Even left it switched of during the night.

Posted on: 16 November 2016 by Graeme MacArthur

I contacted Naim Support. Phil Harris replied and first asked that I made sure that I had the latest firmware installed (which I did). Then he asked me to do a Tools --> Factory Settings --> Reset All Settings from the infra-red remote. This caused me to lose my presets and other minor settings but that's a small thing. After the reset I did a DAB rescan and all the stations appeared! I don't know if the SU works in the same way but it worked well on my ND5 XS.

Posted on: 16 November 2016 by David Hendon

I only just saw this, but this problem of DAB not picking up stations after a rescan is something I have seen before in this forum and a factory reset was what fixed it last time too.

Naim recommend you do a factory reset after a firmware update, but mostly you don't actually need to and so not everyone bothers This DAB oddity is clearly one exception. I would expect the SU to be exactly the same as the ND5 XS in this regard.

best

David

Posted on: 16 November 2016 by Igor Švab

I have seen posts from before, but most of them were before the 4.4 sw version.

i did the factory reset and rescanned the DAB. I have my stations back. All 11 of them.

Thank you all.

Posted on: 17 November 2016 by Graeme MacArthur

Excellent! Glad it worked.