No sound from record player.

I used to get music from my Mantra too, a shame they packed it in. 

There's a 272 involved so I can't help with the main question I'm afraid, you may have to read the manual to check the default settings.

Without stating the obvious, have you checked the cartridge elements  are connected properly to their respective terminals and  is compatible with the Stageline, MM or MC type?

Rob, double check your connections.  Particularly the signal out from the Hicap that powers your Stageline to one of the inputs on your NAC-N272.  Also make sure the tonearm cable plug is firmly connected to the base of the tonearm.

Are you saying that you simply disconnected the Mantra from the stageline and then plugged in the Linn, and have changed nothing else?

Make sure that the analogue input is enabled on the N272.

Tony2011 posted:

Without stating the obvious, have you checked the cartridge elements  are connected properly to their respective terminals and  is compatible with the Stageline, MM or MC type?

Tony2011. The Sound Organisation set up the deck, including installing the cartridge. It was working fine in their demo room. The cartridge I had on my Mantra was also a Goldring GL1042, so I didn't need to change my Stageline, which is the MM type.

Richard Dane posted:

Rob, double check your connections.  Particularly the signal out from the Hicap that powers your Stageline to one of the inputs on your NAC-N272.  Also make sure the tonearm cable plug is firmly connected to the base of the tonearm.

I'm just dismantling my system again so I can get to my Hi-Cap. I'll keep you posted if it was the power supply connection.

Hungryhalibut posted:

Are you saying that you simply disconnected the Mantra from the stageline and then plugged in the Linn, and have changed nothing else?

More or less! I also had to dismantle my racks so I could place the Lingo on the shelf above my Hi-Cap. The Sound Organisation fitted a new Goldring GL1042 on the LP12. My Mantra had the same model cartridge, but several years old.

If the little green light is working on the stageline you know the power from the Hicap is ok. 

Check the signal connection on the Hicap - the one that goes to the NAC-N272.  It's likely to be via a lavender/grey 4-5 interconnect.

Richard Dane posted:

Check the signal connection on the Hicap - the one that goes to the NAC-N272.  It's likely to be via a lavender/grey 4-5 interconnect.

I'm confused by this. I had my Stageline connected to my N272 with the grey 4pin to 5pin interconnect and my Hi-Cap connected to my Stageline with the black 5pin to 5pin.

Would it be possible to e-mail me a sketch of how my Hi-Cap, Stageline, N272 and 250 are supposed to be connected, as the connection guide doesn't have my system in it.

OK, that's fine.  You must have a later Stageline (where signal can go directly from the Stageline) so that sounds like it's connected correctly.  

One more thing to check, prompted by your post above where you say signal is weak and noisy via the Project SE, look carefully at the stylus assembly.  Make sure it's completely pushed home into the cart body - there should be no gap (but be careful not to damage the stylus or cantilever when doing this).  What you describe sounds like what you get when the stylus isn't pushed home all the way into the body.

Richard Dane posted:

One more thing to check, prompted by your post above where you say signal is weak and noisy via the Project SE, look carefully at the stylus assembly.  Make sure it's completely pushed home into the cart body - there should be no gap (but be careful not to damage the stylus or cantilever when doing this).  What you describe sounds like what you get when the stylus isn't pushed home all the way into the body.

Richard, I've tried pushing the stylus in as far as it will go, but I can't fully close the gap.

Richard Dane posted:

OK, that's fine.  You must have a later Stageline (where signal can go directly from the Stageline) so that sounds like it's connected correctly.  

My Stageline was manufactured earlier this year. Unfortunately, this connection method doesn't seem to be working anymore. Is there an alternative method that I can try?

If not, I'll wait until Tuesday when the Sound Organisation re-opens.

Have you tried putting a record on it ?

Oh TJ, that 's even beyond me you heartless old pot!

Do you have a picture we can see?  

You may need to back off the tension on the bolts to the cartridge body - then tighten up again.  When the 1042 is done up really tightly it can make sliding the stylus assembly back on fully rather difficult.  

It would be most odd if the dealer had got it wrong, especially as the deck worked in the shop. A stylus can't suddenly come loose, one would think. It sounds rather more as though a connection is not right, but if the Linn is now connected exactly as the Mantra was it should just work, so that's also most odd. 

TOBYJUG posted:

Have you tried putting a record on it ?

He clearly states that he has tried to play a record.  Your weak attempt at humour is borderline trolling and at the expense of somebody who is obviously having real trouble trying to get his system sorted. Pack it in.

Hungryhalibut posted:

It would be most odd if the dealer had got it wrong, especially as the deck worked in the shop. A stylus can't suddenly come loose, one would think. It sounds rather more as though a connection is not right, but if the Linn is now connected exactly as the Mantra was it should just work, so that's also most odd. 

HH, it's possible that the stylus was removed for the trip home?

Richard Dane posted:

Do you have a picture we can see?  

You may need to back off the tension on the bolts to the cartridge body - then tighten up again.  When the 1042 is done up really tightly it can make sliding the stylus assembly back on fully rather difficult.  

I wouldn't do that with the arm fitted.

Thanks everyone for your help. I'm going to wait until tomorrow when the Sound Organisation re-opens and speak to them about it.

At least clear up whether or not the stylus was removed from the cartridge body for transport though....

Chris

Antonio1 posted:

Richard Dane posted:

Do you have a picture we can see?  

You may need to back off the tension on the bolts to the cartridge body - then tighten up again.  When the 1042 is done up really tightly it can make sliding the stylus assembly back on fully rather difficult.  

I wouldn't do that with the arm fitted.

Correct - always either detach the arm wand or remove the arm from the base collar before attempting any tightening/loosening of the cartridge bolts, otherwise the force damage arm bearings.

Christopher_M posted:

At least clear up whether or not the stylus was removed from the cartridge body for transport though....

Chris

Chris,

The stylus was on the cartridge body during transport. I'm wondering if there was a slight slip of the stylus when I removed its guard.

Richard Dane posted:

Antonio1 posted:

Richard Dane posted:

Do you have a picture we can see?  

You may need to back off the tension on the bolts to the cartridge body - then tighten up again.  When the 1042 is done up really tightly it can make sliding the stylus assembly back on fully rather difficult.  

I wouldn't do that with the arm fitted.

Correct - always either detach the arm wand or remove the arm from the base collar before attempting any tightening/loosening of the cartridge bolts, otherwise the force damage arm bearings.

Richard,

This is getting beyond my technical know how as I've never fitted or removed a tone-arm before. I'll wait until I've spoken to the Sound Organisation and take things from there.

Removing an Ittok is actually really easy, but of course requires the LP12 base to be removed first, while keeping the deck flat, and then pulling out the arm lead. Once that's done it's an Allen key job to remove the arm. But it would be scary if you've not done it before.

It sounds odd that the stylus would come out so easily, just by removing the guard. 

Maybe the SO will be on the ferry....