Naim app 5.0

I'm getting fed up with this. It seems that every time NAIM release an update on one of their products, we have to go through a whole thing where users come to the forum to complain and then NAIM eventually correct all the mistakes after an intensely frustrating period of uselessness.

I wish NAIM would test this stuff properly before releasing it.

Is there an alternative app that I can use with my NDX5XS  and Android mobile that actually works with Tidal?

Mike1951 posted:

I'm getting fed up with this. It seems that every time NAIM release an update on one of their products, we have to go through a whole thing where users come to the forum to complain and then NAIM eventually correct all the mistakes after an intensely frustrating period of uselessness.

I wish NAIM would this stuff properly before releasing it.

As one of the beta testers I can assure you that there has been extensive testing before release. There are lots of different combinations of network and kit and so different users do get different experiences it seems.

One of the things beta testers found is that you can fix a lot of issues after the upgrade by closing the app (swipe upwards) and opening it again or if that doesn't work, deleting the app and reinstalling from scratch. Neither of these things take long to do.

best

David

I'm not sure but I think sharpness of the album covers it used to be better right?

They do take longer when you have to repeat them.

Opened and closed three times. Uninstalled and reinstalled twice. No improvement.

One last attempt at your prompting.

Finally, the third uninstall/reinstall worked.

Now breathing deeply to reduce "NAIM upgrade stress effect"...

Hungryhalibut posted:

Delete the app completely and reinstall it. The ability to switch should then appear. 

Be careful with that. I did it too, because the Tidal login window popped up every few seconds, although I had canceled my account month ago. So I deleted the app and reinstalled. Now all my playlists are gone

I found my iPad had auto-updated to this 5.0 version, like it or not.

And listening session after a concert last night and got a whole number of issues:

1. Artwork sometimes not displaying for playing Tidal content

2. Play queues containing a mixture of Tidal and local not playing correctly. When you play a Tidal track followed by a local source track it doesn't transition properly, pausing for several seconds and then skips the next track. This is very annoying, as you have built your play queue with interlinked tracks & expect a smooth transistion.

3. The app crashed, and report sent - why is a release deemed production quality crashing? It did during Beta testing, but something is still causing the app to crash.

4. The 'Other Albums' with a Tidal search still includes the featured Album, which is taking away from a useful and value-adding feature.

5. The homepage looks dreadful with the single simple lists spread over the width of the screen. This is prime screen real estate being used very poorly.

Work is still needing to be done on this release.

Simon

Mike-B posted:

jasons posted:

A couple of trivial things for me..

Internet radio presets are spaced out way too much which means more scrolling and also has a pointless 'Internet Radio' subtext (no shit sherlock).

We have this & a few more cosmetic items reported on the beta thread

Where is that thread?

I can't find it anywhere.

Naim had to release it because it is needed to control (ie setup) the UnitiCore, which is hitting dealers in the coming week according to Naim's tweet a couple of days ago.

But in general allowing any apps on idevices to auto-update strikes me as quite risky. I usually leave them a couple of days at least and often there is a bug release a day or two after the update is offered by the App Store.

best

David

jasons posted:

Mike-B posted:

jasons posted:

A couple of trivial things for me..

Internet radio presets are spaced out way too much which means more scrolling and also has a pointless 'Internet Radio' subtext (no shit sherlock).

We have this & a few more cosmetic items reported on the beta thread

Where is that thread?

I can't find it anywhere.

You have to be a beta tester to be able to see it.

What Mike meant was that the issue you mentioned and some others have already been reported during beta testing.

best

David

Yup, some quirks, but I'm sure they'll be resolved. The music still sounds great.

G

In the run-up to the Christmas Holidays, umh.

In the meantime our ability to enjoy our playing experience & the wonderful SQ we get from our Naim products over our time off during the Christmas period, is spoilt by a buggy release pushed to market too early without completing testing & shake down.

How can we go back to the 4.9 release?

As a Product Manager in a software company you never release new feature/functionality releases to an existing installed base just before the Christmas period, when you have less opprtunity to fix any issues missed during QA testing. New Product to new customers, absolutely, to get product out in the market, establish market presence and initial feedback to build on as part of the Roadmap in following development phases/iterations/sprints, but not updates/upgrades of an existing product to a x.0 release!

Simon

thread raised to beta team within Naim. Trevor

The press have to date given Naim a soft ride on the control interface apps. It might be that as a whole, control apps for AV/streaming/HiFi systems are poor and buggy? Maybe the Naim app is relatively slick and stable compared to the majority of its peers? 

Maybe the excellent iterations I have seen from the likes of Linn and Sonos are of exceptional quality and not representative of the market? 

The team at Naim are a bunch of dedicated, clever people who love music above all else and won't compromise - same as ever.  But the output is consistently less than 100% slick and I wonder if for all the dedication and attention to detail, it's going to take a hammering in the comics and Sunday Supplements to make Naim invest some more resources in this area? 

To date, Naim's PR efficacy seems to have been superb. No one will say a thing against them at any level. You can't argue with the musical enjoyment. For me this is 99% of what matters. But if bugginess pervades, someone with influence will call it out. This will only harm business. There's no up side.

On the plus side, at least it is free. I paid for my first Naim app, as did plenty more forum members I'm sure. £25 IIRC. Or was it £15?

App just crashed again, trying to access my UPnP library. Report sent.

Is anyone reviewing this crash reports?

Simon

"No one will say a thing against them at any level." Oh I dont think so....

normally yes, these are reviewed SIMES_PEP

This piece of rubbish cannot even find my Uniti 2 now so is basically worthless

please replace it with the previous version so I can get back to listening to music and not having to keep reinstalling something that should work

It should be telling Naim something with this amount of problems being posted for what should have just been an update 

This rev was in beta testing & was work in progress as AFAIWC,  I was surprised to see it released,  & more so released without any public announcement.  I suspect it was released in error.

this is very worrying as a prospective purchaser of NDS/NDX and a software developer of 45 years standing.

This should not happen - is the software development team in-house or has it been outsourced?

David Hendon reported that some of the bugs had been identified in the beta release - it is therefore unforgiveable that they still appear in the upgrade.

I am currently happy using the NServ app but even there some simple issues  are just stupid; for example, why is strict alphabetic ordering used - it is not rocket science to ignore the prefix "the " when ordering ... even worse is that you actually need to know the forenames of artists or composers since they don't order by surname - I would have failed my students if they had done something so crass

While otherwise the NServ app seems to work ok but these reported issues with the Naim app and that silliness of ordering in the NServ app does not fill me with confidence regarding the software development process ... do they actually do any code reviews?

... and then, of course, there will be the ultimate test of whether or not the Naim app is accessible to me using Voice Over on my iPhone - if it is not then I will not be buying any Naim streamer and I will be raising this as a possible legal issue since the app is the only way of accessing this equipment and by releasing an inaccessible app they are discriminating against me - absolutely unforgiveable in this day and age both from a moral and a technical perspective

... this thread has made me cautious about this now and I will have to have a real go with the control app in my dealers to ascertain its usability and accessibility.

Poor show Naim,

Allan

jon honeyball posted:

"No one will say a thing against them at any level." Oh I dont think so....

Have they had a bum review of the app in any HiFi publication? I haven't seen one. Got some links please?

Well... I'm glad I have my old iPad still available - the only Naim app it can run is the 'gren' one - reliable and actually easier to use than the new one

Note on app's functionality: within artist folder please add an option of sorting albums by release date.

Mine seems to be working now - and it did take many beta versions before that was the case, but the 5.0 production version for me  has not crashed, frozen, stalled, exited or anything untoward - and it has  played around seven or so UPnP albums, streamed web radio, created one saved playlist and played six or seven Tidal tracks since I downloaded it yesterday morning early.

Simon

I think you will find my review of HDX some years ago in hificritic was enough to cause an apoplexy in salisbury. 

Indeed a shame that this version is released ... 

Adam Zielinski posted:

Well... I'm glad I have my old iPad still available - the only Naim app it can run is the 'gren' one - reliable and actually easier to use than the new one

Note on app's functionality: within artist folder please add an option of sorting albums by release date.

Sorting by date is nothing to do with the app, it's down to your server software. Asset will do it I believe.