Naim App V5.1 issues

Have you tried following this?

https://forums.naimaudio.com/to...71#58165137243928871

When you do get the picture posted it will be useful if you also include the details of your system, the streamer & iOS device & don't forget the NAS & its media server DLNA/UPnP as the app art display is somewhat dependant on this area.   

Thanks for this. As they say, "I did not know that!"

Buntobox posted:

I have an issue with the new updated V5.1 app that wasn't dealt with when I mentioned it last week when the disastrous V5.0 came out. To illustrate the issue I need to post a picture but I've never been able to on this forum. Can anyone help me with this as I've tried on numerous occasions to do it and I always get a broken link symbol instead of the picture I want.

Thanks in advance.

Now that I've been shown what to do, here's the picture of what happens to my album artwork on my iPad when I select an album to play...

The picture has been shoved up under the title banner and in this case is so bad the DGG cartouche has disappeared altogether. This NEVER happened before so it's not a hardware issue.

Can this please be looked into and fixed please? It just looks rubbish like this!

Buntobox, your post is like going to the doctor & saying I don't feel well  .............. it would help if we had info on what your system is;  what streamer, iOS device. NAS, & media server DLNA/UPnP.   Things have had to change to enable the old & new Naim platforms to work on one (the same) app. Your problem is completely different/new to other reported problems; so whats different ??? need more detail. 

The whole point is that's nothing's different except the version of the App. This problem never manifested before Version 5.0 was issued. Just for the record however, my system is a Qnap TS 251 running version 4.2.2 of the firmware, with Asset R5 beta 8 driving an ND5-XS and controlled using an iPad on IOS 9.3.5

This is how mine looks, also running Asset on a Qnap, the 253A. 

How do you manage to get the progress bar to show in this view and how did you get such a good picture? It looks like a screenshot. Aside from that what is your point other than to show yours displays correctly and mine doesn't?

It's the volume control at the bottom. It's an iPad screen grab; I use the Tinypic app to upload it and get a link.

It's odd that yours looks like it does, as we are using the same software, though I'm using the standard R5 Asset rather than the beta, so it seems that the new Naim app does not always cause the misalignment issue. Does it look okay in the now playing screen, rather than the one you show in your picture? We had all sorts of alignment issues in the beta stage, which seemed to have been ironed out. In your case, though, there is clearly still an issue. It would be interesting to see if others are experiencing it too.

Buntobox posted:

The whole point is that's nothing's different except the version of the App. This problem never manifested before Version 5.0 was issued. Just for the record however, my system is a Qnap TS 251 running version 4.2.2 of the firmware, with Asset R5 beta 8 driving an ND5-XS and controlled using an iPad on IOS 9.3.5

The whole point is a lot of stuff has needed to change to accommodate two Naim platforms & I suspect you may have something at your end that needs to change.  During beta testing I found a problem that caused the art to change to low resolution,   it was OK prior to rev 5.0,    but it needed a small manual change to Synology DMA.   You have a popular NAS & software so maybe someone familiar with QNAP or Asset can help.  But because the QNAP & Asset is so popular I would have expected this problem to have been reported before,  so you do seem to have something different frm the norm  & thats why I suspect the problem is somewhere in your end,   

Hungryhalibut posted:

It's the volume control at the bottom. It's an iPad screen grab; I use the Tinypic app to upload it and get a link.

It's odd that yours looks like it does, as we are using the same software, though I'm using the standard R5 Asset rather than the beta, so it seems that the new Naim app does not always cause the misalignment issue. Does it look okay in the now playing screen, rather than the one you show in your picture? We had all sorts of alignment issues in the beta stage, which seemed to have been ironed out. In your case, though, there is clearly still an issue. It would be interesting to see if others are experiencing it too.

Thanks for the tip re Tinypic, I must get it. To answer your question though, the 'now playing screen' show perfectly fine and I've discovered that if the iPad is orientated in portrait mode, the problem doesn't come up. I'm using the the R5 beta 8 because I had some problem (which I can't remember) and the Asset people advised me to use the beta and that solved the issue. All my artwork is manipulated in Photoshop to be 600 x 600 pixel JPEGS at around the 200Kb mark.

I've discovered, after playing about with the problem for a bit, that the issue is linked to the number of tracks on the album. The problem is at its worst with only one track. Up to five and it's less of an issue and above six tracks and it doesn't manifest at all. The pictures show what I mean and I've only used all DGG albums because the extent of the issue is more obvious with these covers. I DO have albums from other companies!

Hungryhalibut posted:

This is how mine looks, also running Asset on a Qnap, the 253A. 

HH:  I'm going to "steal" your screen shot because I'm running a QNAP 253A and Asset 5.1 .. I've found that the 3 "..." to the right of the album title no longer work for me on Naim app 5.1 .. none of them .. Play, Queue next or Queue last .. picking the first track in the album and selecting "Play from this track .." works fine .. I've only just noticed it because I'm in the habit of choosing individual tracks to play or to play from.  Though mine is on an iPhone and not on a tablet like yours ... Thoughts ?

I suspect you need to re-enable 'tap for options' in the settings. 

I would strongly suspect that your manipulated artwork is the cause of the problem. You have specified a 'square' resolution that in landscape mode is being stretched. There is no need for photoshop for album art and the new app may be unable to 'process' such altered files because of some amended/streamlined coding required for whatever reason. Try using unaltered album art and see if you still have the problem.  If you do then report to Naim customer service, who can then help you direct. Hope you resolve your issue.

Andy

Hungryhalibut posted:

I suspect you need to re-enable 'tap for options' in the settings. 

HH:  I should have written that I had that setting turned on .. funnily enough I decided to start from scratch, restarted the app and now everything's working fine .. re-compile and rerun.  Works every time.  Thanks.

AndyPat posted:

I would strongly suspect that your manipulated artwork is the cause of the problem. You have specified a 'square' resolution that in landscape mode is being stretched. There is no need for photoshop for album art and the new app may be unable to 'process' such altered files because of some amended/streamlined coding required for whatever reason. Try using unaltered album art and see if you still have the problem.  If you do then report to Naim customer service, who can then help you direct. Hope you resolve your issue.

 

Andy

Maybe its Photoshop, but not so fast generally re "manipulated artwork."  "Unaltered album art" is whatever one finds online . . . and it can be of varying size and quality.  I pretty much always edit album art downloads to get it to under 1MB.  I (just using Preview in OS X; nothing fancy) also may 'manipulate' it to sharpen it up, or adjust contrast, exposure, etc.  And a square configuration is essentially always how artwork appears; both LP and CD covers have been square for decades now.

One can find very low res album art online, that when it gets to iPad size looks poor.  I look for better quality scans.

Buntobox posted:

I've discovered, after playing about with the problem for a bit, that the issue is linked to the number of tracks on the album. The problem is at its worst with only one track. Up to five and it's less of an issue and above six tracks and it doesn't manifest at all. The pictures show what I mean and I've only used all DGG albums because the extent of the issue is more obvious with these covers. I DO have albums from other companies!

I reported this exact same issue to Phil Harris before Christmas; it has nothing to do with the artwork and whether it has been altered or not but is related to the number of tracks on the original disc.  The issue is worse still if you have an active Tidal account as I do; on some occasions, the artwork practically disappears off the top of the screen and the other albums available by the artist on Tidal seem to be responsible for doing the pushing up!

I am running a UnitiServe SSD with a Netgear ReadyNas Duo (with its own server software disabled) so it really shouldn't be happening in what is essentially an all Naim loop.

I sent Phil a screenshot so hopefully the development team will be looking at this after the holidays. 

The artwork displays correctly everywhere else within the app and I can still play the selected song(s) so I have filed it under irritating glitch; annoying but not a show-stopper.

Cheers,

Ian

When using Tidal via the app my playlists and artists are the ones I have saved in Tidal. My albums are not and I do not understand where they come from. It appears that they may be somehow suggestions from my UPNP library. 

AndyPat posted:

I would strongly suspect that your manipulated artwork is the cause of the problem. You have specified a 'square' resolution that in landscape mode is being stretched. There is no need for photoshop for album art and the new app may be unable to 'process' such altered files because of some amended/streamlined coding required for whatever reason. Try using unaltered album art and see if you still have the problem.  If you do then report to Naim customer service, who can then help you direct. Hope you resolve your issue.

 

Andy

I'm certain it's not the fact that I manipulate the artwork, by whatever means (and it's not always Photoshop; Microsoft Office Picture Manager is sometimes used if the artwork is already perfectly square and doesn't need much adjustment). It is definitely something to do with the number of tracks on the album. If it was the manipulation, then virtually everything I've got would present with the same issue and it doesn't. A large number of my mostly classical albums have only four tracks on them but, manipulated or not, the artwork is pushed up towards the top of the screen. On the other hand, heavily manipulated artwork on albums with six tracks or more does not manifest the problem at all.

I have exactly the same issue, and with standard artwork ...

I have the the same problem on my ipod, but only with the screen on landscape.

Daveas posted:

I have the the same problem on my ipod, but only with the screen on landscape.

That is true for me too. Portrait orientation does not present the problem, only in landscape. I have sent the details of this issue to Naim customer support, so hopefully it will be dealt with as it is obviously not something that applies only to me and my setup.