Fault Code 58 help---Untiqute 2 bt

Phil knows what he is talking about. But if it were me then I would try a factory reset and see if that clears the fault. You do that using the remote, press the spanner/wrench key and navigate to factory reset which is in a sub-menu.

best

David

The conflict  is that I can not access to factory reset, because now the UQ can only be operated by app other than remote control. Could  you instruct me how can I make a factory reset through app? Many thanks!

You can't do a factory reset from the app. You could try resetting the UQ's remote code, but I will have to look at home to tell you how to do that. I will look later if no-one has sorted it for you by then.

best

David

David, thanks so lot for your information.

Ok so what I am thinking is that if somehow the firmware has got corrupted, which might be why it thinks the radio module is missing, then maybe your remote and the UQ2 are no longer paired. And that is why the remote doesn't work any more. 

It is a long shot, but I don't think it can do any harm to try to re-pair them. You do this by first switching the UQ off. Have the remote ready. Turn on the UQ and as soon as you get the Unitiqute splash screen in the display, press thee three buttons simultaneously and hold them for a few seconds. The three buttons are aux, info (the button with i on it) and 1

That should make the UQ and the remote pair to the default code.

if the remote then works, you should then do the factory reset as I described.

Good luck!

best

David

I tried tonight many times, but it is very hard to find a good chance to make simultaneous pressing take effect. At last , press aux+i+1, get the IR code 19 then displaying fault code 58 again ,  nothing happened to remote, and  try aux+i+disp, get the IR code 21, and also nothing happened to remote.

At last, I am fail to use remote to factory reset and LED persist on displaying fault code 58. I hope it is related to somewhat software or firmware corrupt other than hardware fault, because I can still use UQ by app to control everything except disappointing display.

David has given good advice on something to try before looking at returning the unit for service - factory reset can help get out of unanticipated error states if the problem is firmware rather than hardware. Sorry the remote handset approach didn't work. As such, you could also try re-flashing the firmware to see if that helps. Download from the Naim site and follow the instructions exactly. Best wishes 

Regards alan

Richard yes you are right the default is Aux, info and Display rather than 1, but anyway both gave the right IR codes so it's not that.

Alan's idea of reloading the firmware is an interesting idea and might well work. You don't need the remote to operate to do that.

The risk is that you do have a hardware fault and if you try to reflash the firmware then you may end up somewhere that the app no longer operates the unit.

i am sure that Phil is right and this needs to go back to Naim for a service. I realise this is very inconvenient for you unfortunately.

If I were a distant Naim dealer then I would probably turn the unit off, take the cover off and with appropriate electrostatic discharge protection, carefully waggle all the plugs and sockets internally but I can't suggest you do that because the forum rules don't allow me to. So I'm not suggesting it.......

best

David

Thanks Alan & David, so many warm helper here for suggestions. As for the fault code persist display, I think it's too risky to update firmware. As I am unavailable to access to naim dealer, I will take conservative treatment not to let situation worse.  Anyhow, I can use by app. Maybe now I should focus on music other than stare on display LED (a little disaapointed ) and pray one day the fault code will disappear suddenly like it appear. 

Fault code 58 make me crazy now. Last night, I connect an antenna then I switch on, to my surprise, everything comes normal, faulty code goes away, I immediately use romote to factory rest. Thus I think all restored back. To my crazy is that I turn on today, then 58 code come again, the worse is that I just clik DAB on app, then UQ endlessly search and found no station. I try to connect it by bluetooth, but this time my phone can not find it and hint me turn on bt device. OMG, the app always occupies  DAB input and can not be changed to the others. So now UQ is in silence completely.

I assume since I can turn it back by connection of antenna to let system think radio module is back, so there should not be hardware fault  but the system firmware think radio module missing wrongly and before radio module to be found back it stops me change  to the other imput. Could any member in this forum give me some advices to revive UQ? I am really loco now. 

Regards

Richard

Richard Luo posted:

Fault code 58 make me crazy now. Last night, I connect an antenna then I switch on, to my surprise, everything comes normal, faulty code goes away, I immediately use romote to factory rest. Thus I think all restored back. To my crazy is that I turn on today, then 58 code come again, the worse is that I just clik DAB on app, then UQ endlessly search and found no station. I try to connect it by bluetooth, but this time my phone can not find it and hint me turn on bt device. OMG, the app always occupies  DAB input and can not be changed to the others. So now UQ is in silence completely.

I assume since I can turn it back by connection of antenna to let system think radio module is back, so there should not be hardware fault  but the system firmware think radio module missing wrongly and before radio module to be found back it stops me change  to the other imput. Could any member in this forum give me some advices to revive UQ? I am really loco now. 

Regards

Richard

Sometimes things break and need repair.  No company is immune from this.  You might stop driving yourself loco and (a) if you have not done so already contact Naim support, and if (a) does not produce a solution (b) send the unit off for repair.  Otherwise it will be (c) keep being loco and not having a Qute that works as intended.

Bart the OP says is his first post that Phil at Naim advised that he took it back to his dealer, but he says there isn't one on the island country where he lives, so it's non-trivial for him to return it. That's why some of us were suggesting things to try but I can quite see why he would decide to live with it as it is.

best

David

Can you use the remote to change to another input? When you select DAB it does search for DAB multiplexes but once it has done that, whether or not it finds any, it should be normal to swap between them.

Two other thoughts. You could do another factory reset. And if your remote works now then you can disable the DAB input in setup.

best

David

David Hendon posted:

Bart the OP says is his first post that Phil at Naim advised that he took it back to his dealer, but he says there isn't one on the island country where he lives, so it's non-trivial for him to return it. That's why some of us were suggesting things to try but I can quite see why he would decide to live with it as it is.

best

David

thanks thats what I get for starting mid-stream!

Thank you David really, since fault code is there and remote can not be accessed to system.  Because of curiosity, I click dab, I think fm will have same result. Now I just expect miracles come again and I will do reset again and disable fm and dab.  But even if last night it came back normal, but when switching on some times, the fault code  would appear again in future . The best way is to cross finger and  hope power circles to let fault code disappear some day and reset then keep power always  on. I don't know what reason cause this fault but since it is complete null, I want to refresh firmware .