Unitiqute 2 / Naim App Network Issues

Wardrh posted:

I turned off wifi and settled back to listen...........you can guess what happened.......

 

You turned off wifi on the Qute, or on your router?  If you turned it off on your router I don't have to guess what happened.

What happens when you have a problem? What happens to the Naim App when you have a problem?  What does the Qute2 display say at the time?

What server are you using - what hardware and what software - and how is the server connected to the rest of the network?

Absent a hardware fault in the Qute, this is always fixable.

ALSO: Be aware that only one iDevice can be used at a time.  If you're going back and forth between the iPhone and the iPad, you'll DEFINITELY have this problem!  Stick with one.

It'd appear you have a severe problem with your network. I recognise the symptoms  you'vedescribed. From my experience it's very rarely a fault of Naim equipement.

First points to check:

* Most likely a conflict with IP assignment. Is your network set to DHCP, with an auto-lease renewal?

* Are there any other devices connected to your network such as Amazon Echo, IP phone sytem. Is someone using Netflix? All of those suffer from some 'problems' with their implementation and cause network problems.

One thing for certain - I'm glad you've posted because unless your Naim is faulty (which I doubt it is) we can have you up and running shortly.

Adam

Firstly, many thanks for responding Bart.......however.....;

"You turned off wifi on the Qute, or on your router?  If you turned it off on your router I don't have to guess what happened"

Hey, give me a break; I used a bit of Fluke network test equipment that was probably £3k a few years ago to check and certify the cable I made - do you honestly think I don't know the difference between tuning off wifi on the router and turning it off on the Qute?!!!

I'm a technical engineer that specifies and installs multi-room audio / video, fibre optic satellite systems and other relativly technical things :-)

The Naim app loses connection and it doesn't matter what idevice Im using and yes I know you can only use one at any one time....

"Please Wait - Input Initialising" is a favorite right in the middle of a stream from my NAS or Tidal 

Buffer always appears full

Network consists of the following bits and bobs;

Draytek 2820Vn or BT Infinity connected to a decent fibre line which tends not to be saturated. Wi-Fi is OFF on the routers as I use a Unifi Pro Dual Band AP (Enterprise grade not some shonky little Belkin!) 

Switching is handled by a Netgear Prosafe JGS524PE which has the Qute2 hardwired and local storage is a QNAP TS-410 12TB in a RAID5 configuration. 

All NAS derived files are FLAC and a mixture of hgh res and 44K

I would guess that the above is probably better than most peoples setup in terms of network performance.......... 

Wardrh posted:

 

I would guess that the above is probably better than most peoples setup in terms of network performance.......... 

 

Most likely  

Anyhow...

I presume your NAS and UQ2 are connected to a switch via LAN?

Which component handles the IP assignment?

Another quesiton: can you get internet radio on your UQ2?

Hi Adam

I have a choice of using the Switch IP Server or the one on the Router(s). Currently using the BT router and not having any issues whatsoever with other kit. I use reserved IPs of course.....

Internet radio is ok

Wardrh posted:

Hi Adam

I have a choice of using the Switch IP Server or the one on the Router(s). Currently using the BT router and not having any issues whatsoever with other kit. I use reserved IPs of course.....

Internet radio is ok

Just to clarify - I'm not a network engineer But a decent practicioner - I have built my own LAN with a CISCO Gigabit switch and 12 LAN sockets (ok - the wiring was done by my trusted sparky, but the design was mine) + NAS, CISCO router + Apple AirportExtreme.

I used to have exactly the same problem as you've described: internet radio worked ok, but streaming from NAS was 'input initialising'.

Two problems caused this:

1. My IP phone system was trying to 'fight' my Apple router for the IP assignment - removed the IP phone system, re-set all the switches and problem solved. That's why I asked if you have other non-standard streaming network devices connected.

2. One of the sockets had a badly clipped 10th wire on a patch bay and another at a LAN socket. So I was getting 1/10th of a speed - not enough to stream from a NAS. Again - my sparky has re-terminated the patch bay and the socket.

My current, stable netwok is:

CISCO router > Apple Airport Extreme (this one handles the IP assignment) > CISCO Gigabit switch (via patch bay) > CAT 6 to multiple sockets throught the flat. All streamers, NAS and UnitiServe connected to the switch.

Adam

The reason I've posted the above is not to show of, but for you to see and compare where your network may differ from a 'known' state. Once we have identified differences we can check if they cause problems.

No phone system, Only hardwired items are NAS and Qute2

No IP Conflicts and no damaged cables. Not sure if you are familiar with a Fluke DSP but I use one daily and my cables are pristine :-)

http://giret.ufps.edu.co/cisco...adorflukedps2000.pdf

Only ever use one IP server at one time

Just a thought - if you select albums from the nas using the Qute's remote control, does it always work?

Wardrh posted:

No phone system, Only hardwired items are NAS and Qute2

No IP Conflicts and no damaged cables. Not sure if you are familiar with a Fluke DSP but I use one daily and my cables are pristine :-)

http://giret.ufps.edu.co/cisco...adorflukedps2000.pdf

Only ever use one IP server at one time

 

 

Thanks for the tip on Fluke - will have to get me one of these.

Back to your network:

Have you tested the streaming functionality with all other network devices disconnected (bar your NAS and UnitiQute) and all network components power-cycled?

Have you tried performing a factory re-set of your UnitiQute and to make sure it's running a DHCP?

Can you check your IGMP snooping settings?

Whilst we continue, I've asked a very experienced forum member (Simon-in-Suffolk) to have a look at this thread and offer his networking experience and advice.

Adam

Wardrh posted:

Firstly, many thanks for responding Bart.......however.....;

"You turned off wifi on the Qute, or on your router?  If you turned it off on your router I don't have to guess what happened"

Hey, give me a break; I used a bit of Fluke network test equipment that was probably £3k a few years ago to check and certify the cable I made - do you honestly think I don't know the difference between tuning off wifi on the router and turning it off on the Qute?!!!

I'm a technical engineer that specifies and installs multi-room audio / video, fibre optic satellite systems and other relativly technical things :-)

The Naim app loses connection and it doesn't matter what idevice Im using and yes I know you can only use one at any one time....

"Please Wait - Input Initialising" is a favorite right in the middle of a stream from my NAS or Tidal 

Buffer always appears full

Network consists of the following bits and bobs;

Draytek 2820Vn or BT Infinity connected to a decent fibre line which tends not to be saturated. Wi-Fi is OFF on the routers as I use a Unifi Pro Dual Band AP (Enterprise grade not some shonky little Belkin!) 

Switching is handled by a Netgear Prosafe JGS524PE which has the Qute2 hardwired and local storage is a QNAP TS-410 12TB in a RAID5 configuration. 

All NAS derived files are FLAC and a mixture of hgh res and 44K

I would guess that the above is probably better than most peoples setup in terms of network performance.......... 

 

Your Fluke penis did not impress, apparently.

Wardrh posted:

I think the only thing stopping me is the suspicion that all is not well with the unit. Its a non-BT 2 purchased from HiFi Trading Station and tomorrow I think Ill be giving them a call.

It appears i'm not alone in my woes with networking on Naim kit..........

Hi Wardrh -

There are indeed woes aplenty reported here, with many - but not all - resolved in one way or another with Forum advice or intervention from Naim support. Lots have to do with home network issues as you've been advised, but not all. 

My own poor experience (long ago now) with a Qute v1 had elements like yours, including repeated "wait forever while I fail to connect" errors. Mainly on wifi, but after a while also on Ethernet. 

What fixed things for me was updating firmware and factory resetting the system. As you have an older unit also, bought used it sounds like from the name of your dealer, I'd recommend a full factory reset first then, when that doesn't work, re-flash the firmware and again do a full reset to finish the install. If there's a newer version than the one you're running, by all means upgrade.

My own sense of this behaviour was that some uncorrectable error state had been entered and there was no other way out than the re-flash...but that is just a guess. Since then, I've also used an Apple Airport Express as a wireless bridge, since I found the Naim wifi solution flakey at best (even if there are vagaries on my own network that expose weaknesses that may not be technically called errors) and I lost the appetite to fight with things. I prefer listening ...

Anyway, just an idea of a different flavour for you to try, as you seem to be attempting all the network-facing fixes already. Best wishes.

Regards alan

Just one further thought.  I use UniFi access points and about 3 or 4 months ago the then current controller and firmware produced some very odd behaviour with the Naim app and a Mu-so that connects wirelessly.  Since then UniFi have done a lot of work and it's all super smooth.  So it may be worth investigating if your controller and firmware are the latest versions.

WARDRH,

You have my sympathies as this sort of problem is very frustrating. Unfortunately I can'y help, but I'm following this thread with interest as I have intermittent UPnP connectivity (ethernet cable connection) issues with my UnitiQute2 as well. I’m guessing its network related but the conundrum being that everything else (iRadio etc) is rock solid without connection drop outs of any kind.

Not going to hijack the thread, I’ll start my own if I can’t find a solution in these posts, as the issue manifest itself slightly differently.