Naim app updated and now refuses to run

Power cycling can work on an iPad, so may be worth trying. Uninstall the app, power cycle and then reload it. 

Thanks - I will try that sequence. Until now I've not done a restart between uninstall/reinstall and I know that strange things can happen!

I don't use Android normally but I remember from a Samsung phone I had from work that apart from uninstalling the app, you could alternatively delete all the data and cache contents associated with it. I used to use that to sort out the rubbish Outlook 365 app that used to slow to a crawl and crash every month or so.

You do that from the app manager.

best

David

Thanks for the tip.

Well I've tried both the suggestions offered but still no joy. I see that the app is shown as having had 10,000 downloads and I'm wondering if that's just a handful of users like me simply trying to get the damned thing to work properly.

I guess the next step is a factory reset of the tablet but I really shouldn't need to do that just because the app updated itself. And still no further word from Tech Support either. 

I suspect this is a network related issue to do with device discovery. The first thing I would try is a full network shut down and restart. Once everything is off (all devices on your LAN) start the router. When it's fully up, start the streamer, then the tablet, then see if they find each other.

What version of firmware is your Uniti on?

Thanks, I'll try a LAN reset. What I don't get is why it works fine on my work tablet and that was a first time install. I've logged in to the router and there are currently no issues being shown, other devices are all working fine?

The firmware is 4.4 I believe. It's the one Tech Support pointed me towards and the most recent I'm told.

Thanks

Moggyman posted:

Well I've tried both the suggestions offered but still no joy. I see that the app is shown as having had 10,000 downloads and I'm wondering if that's just a handful of users like me simply trying to get the damned thing to work properly.

I guess the next step is a factory reset of the tablet but I really shouldn't need to do that just because the app updated itself. And still no further word from Tech Support either. 

Naim technical support's answering of emails quickly is a bit unpredictable, particularly if the guys are busy doing something else.  The Munich show this week is probably the culprit. You could ring them which will at least get someone to think about it on the spot. But this is almost certainly going to be an issue with your network, which is why there aren't hundreds or thousands of people reporting similar problems. I bet that resetting your router will fix the problem for you.

I mentioned in another thread that I am on a strange network at the moment and while everything works fine at home and had been working ok here for two days, I found my iPad suddenly couldn't see my Qb even though my iPhone could still and my Qb could see my Core. Restarting the iPad app and restarting the iPad made no difference. Unplugging the network connection to the Qb and plugging it in again a half minute later was sufficient to get my iPad to see the Qb as usual. Even though this affected one device and not the other, I am pretty sure this is a badly designed router which was my problem, not the Naim app nor the iPad nor the Qb.

best

David

I've flagged for Phil to take a look at this thread when he can.

Cheers Richard/David, I appreciate the assistance. I will try a router reset when I get home tonight and see what happens. I've 30 years in IT so I'm no stranger to the 'turn it Off/On again' method. Sometimes it works wonders!

Thanks

PS. Just as a side issue, what is the 'modern' equivalent of the Unitilite?

I think Phil may be away at the moment (possibly in Munich?) so contacting Naim directly may be your best bet.

Current replacement for the Unitilite is probably the Atom or Star.  I have to admit that the Atom seems to tick all the boxes without breaking the bank. I'm not sure how it compares in performance against the Unitilite though - best to listen to both Atom and Star to see for yourself.

To add to what Richard said, the Unitilite had a CD drive and you have to go to a Star if that's important to you. The Star can also rip CDs and put them onto attached storage.  So it's quite a different beast to the Unitilite.  The Atom is more like a UnitiQute 2 without FM/DAB. (The Unitilite may or may not have FM/DAB - it was an option.) But I think most people who are familiar with the UQ2 and have heard the Atom thinks that the Atom packs a bigger punch.

best

David

Thanks guys.

I did the LAN reset as suggested - still no joy. Grrr. The tablet is seeing my PC and the Internet OK but not the Naim box 10 feet away from it. Well it sees it after I do an uninstall/reinstall but locks up as previously described. Baffled.

I've recently updated to the latest update 5.6 and lo behold...it won't work on my iPad. I've tried powering the iPad down and back up again to no avail. All I get is the background wallpaper in the app. Tried to use the email feedback facility in settings and this doesn't work either. Is there anyway I can uninstall and got back to my previous version as it worked fine. I have somewhere approaching 30 playlists and fear I will lose these if I have to delete the app. Does anyone know if my thinking is correct on this? I would add that I've updated each version of the app successfully before without issue. This is very frustrating!

Dady posted:

I've recently updated to the latest update 5.6 and lo behold...it won't work on my iPad. I've tried powering the iPad down and back up again to no avail. All I get is the background wallpaper in the app. Tried to use the email feedback facility in settings and this doesn't work either. Is there anyway I can uninstall and got back to my previous version as it worked fine. I have somewhere approaching 30 playlists and fear I will lose these if I have to delete the app. Does anyone know if my thinking is correct on this? I would add that I've updated each version of the app successfully before without issue. This is very frustrating!

Unfortunately Apple doesn't provide a way to go back to an earlier version of the app.  But 5.6 should work fine.

You can restart the app by double clicking the home button and swiping upwards. Then you just select the app to restart it. This doesn't delete the data associated with the app.

But I suggest you also look elsewhere. So turn off the router, any switch, the streamer and wherever your music is stored and turn it on again in the order router first (let it fully start before doing anything else), then network switch (if any), then the streamer and music store.

best

David

David, thanks for the prompt reply. I've done the shut down process in the sequence suggested and pleased to say am back running again!

many thanks,

David

Moggyman posted:

I did the LAN reset as suggested - still no joy. Grrr. The tablet is seeing my PC and the Internet OK but not the Naim box 10 feet away from it. Well it sees it after I do an uninstall/reinstall but locks up as previously described. Baffled.

As it worked fine on your work device and none of the things suggested here have worked, I reckon it's an incompatibility between the app and your Android device/software.  So now I think you should ring Naim support and discuss. They will need to know precisely what Android device you are using with which build of the firmware.

best

David

Thanks. I'll try and find time to give them a call. Tricky as I work slightly odd hours. Hopefully they can sort it without me having to get a different tablet as that would be a bit daft.

If you do end up having to get another tablet then I recommend you go for an iPad. It doesn't need to be state of the art. At the moment it just needs to be running IOS 9.3 and it only needs wifi. It could be second hand and only used for controlling your HiFi.

The reason I suggest that is that Naim are usually a bit further ahead on the IOS app development than they are with Android and because the hardware is all the same, there is less risk of an unexpected clash such as you seem to have now.

best

David

I can see what you're saying but if I've paid a fair bit for the Naim kit in the first place, I'd expect better than having to replace a tablet because the Android app is a bit ropey. Just putting my software QA hat on for a moment,.....if the app doesn't do the Naim justice on Android then they should do something about it. I don't see why I should have to dip in to my pocket again just to get 2 Naim components talking to each other. Even second hand iPads are pricey. Still, we'll see what Tech Support comes up with and take it from there.

Thanks

Moggyman posted:

I can see what you're saying but if I've paid a fair bit for the Naim kit in the first place, I'd expect better than having to replace a tablet because the Android app is a bit ropey. Just putting my software QA hat on for a moment,.....if the app doesn't do the Naim justice on Android then they should do something about it. I don't see why I should have to dip in to my pocket again just to get 2 Naim components talking to each other. Even second hand iPads are pricey. Still, we'll see what Tech Support comes up with and take it from there.

Thanks

+1 

Klout10 posted:

Moggyman posted:

I can see what you're saying but if I've paid a fair bit for the Naim kit in the first place, I'd expect better than having to replace a tablet because the Android app is a bit ropey. Just putting my software QA hat on for a moment,.....if the app doesn't do the Naim justice on Android then they should do something about it. I don't see why I should have to dip in to my pocket again just to get 2 Naim components talking to each other. Even second hand iPads are pricey. Still, we'll see what Tech Support comes up with and take it from there.

Thanks

+1 

Now come on guys, don't shoot the messenger! I'm only telling you what I think, as another guy who has invested a lot of money in Naim kit!

best

Davif

Sorry - I wasn't aiming for you  I was aiming for whoever QA'd the Android app.