That is a better reply than I have ever managed to get from the BBC. Now about their right wing bias........

Seemed very stable all day Sunday, one short cut-out this morning but nothing like it has been

Steve

hi

so the BBC have got back in touch with a request for the following

product effected 

ISP used

Router used

geographic locations

is the customer using the latest vTuner URL as a favorite or is it old stored favorites

if i could ask those effected to respond with the relevant above information, we can collate it

thank you

Trevor

I've not been affected by this problem,  but maybe "is the customer using the latest vTuner URL as a favorite or is it old stored favorites"   holds a clue.   Because I've had  my fair share of the iOS app 'wheel of death',  3 weeks ago I completely cleared out everything on the app, forced a restart & reinstalled all new presets (favourites).   

[@mention:1566878603913713]

Product: Mu-so FW 1.5.03
ISP: Plusnet FTTC 80 Mbps
Router: Firebrick 2700 and BT VDSL Modem
Geo: Oxford OX3
URL: Saved iRadio preset from many months ago

I listen almost exclusively to BBC Radio 3 HD which was saved as a Preset from iRadio many months ago. The recent spate of dropouts were from Tue-Thu 16-18/May. Fri -Sun 19-21/May were dropout free, but they started again on Mon 22/May at 0835 BST.

I wan't aware of any change of vTuner URLs. Do you want me to delete and repopulate the presets?

david

PS I've replaced the BBC Radio 4 HD preset hopefully as a control to try when BBC Radio 3 HD drops out.

Product: Mu-so FW 1.5.03
ISP: BT FTTC
Router: HomeHub 5
Geo: Shropshire SY33
URL: Was saved iRadio preset from last year but since replacing from a new search the drop outs have decreased dramtically but not completely.

Trevor Wilson posted:

hi

so the BBC have got back in touch with a request for the following

product effected 

ISP used

Router used

geographic locations

is the customer using the latest vTuner URL as a favorite or is it old stored favorites

if i could ask those effected to respond with the relevant above information, we can collate it

thank you

Trevor

Hi Trevor

ISP is BT Fibre Broadband

Router is TP LINK Archer 900

Channels affected are BBC Radio2 and BBC Radio2 HD no other indepedant channels suffering

Yes these were presets, which i have this evening deleted and re tuned and saved as new will advise over next few days

Thanks

David

23/May BBC Radio 3 intermittent drop outs from 0730 BST when I turned on Mu-so, continuing as of 0900 BST.

Looking at Now playing, during drop out buffer level drops (normally 100%), Dropouts vary in length. Also Mu-so sometimes skips a section of programme. 

FWIW Mu-so is connecting to 2.18.65.72 (Akamai), currently via Plusnet

Traceroute 2.18.65.72 from 84.92.37.144

DavidS posted:

[@mention:1566878603913713]

Product: Mu-so FW 1.5.03
ISP: Plusnet FTTC 80 Mbps
Router: Firebrick 2700 and BT VDSL Modem
Geo: Oxford OX3
URL: Saved iRadio preset from many months ago

I listen almost exclusively to BBC Radio 3 HD which was saved as a Preset from iRadio many months ago. The recent spate of dropouts were from Tue-Thu 16-18/May. Fri -Sun 19-21/May were dropout free, but they started again on Mon 22/May at 0835 BST.

I wan't aware of any change of vTuner URLs. Do you want me to delete and repopulate the presets?

david

PS I've replaced the BBC Radio 4 HD preset hopefully as a control to try when BBC Radio 3 HD drops out.

hi david

the comment came from BBC if the URL are new or old. i assume therefore that some manner of URL top level change has occured and they have put in place some re-direction for older URL. the BBC operate a large server farm and load balance between them i assume, so they got to hunt over a large range. thank you for the help your giving, appriciate it

Trev

Hi Trevor,

Thanks for pursuing this with the BBC. We didn't have any problems with R4 and 6 Music on Saturday morning as we have the past few weeks, even though we were still using the old presets. I have since deleted and reset the presets, all good so far. Will keep testing.

Product: NDS and Qute2 .73 beta FW, Mu-so FW 1.5.03
ISP: BT Infinity 80Mb
Router: Netgear R7000 and BT VDSL Modem
Geo: Berkshire SL5
URL: Was using old presets, have now reset.

Adrian

David Weller posted:

Unitiqute 2

Is anyone else haveing problem with BBC Channels dropping consistently through day every 15 - 20 minutes ?

Really fed up with this now !

Hi there,

Yes I do. Same problem with my MuSo for the past year!

Yes its Radio 2HD and Radio 2. Radio 3 and 4 do it less frequently.

Jazz FM and Radio Paradise are fine.

No Naim haven't fixed it yet

Yes lots of spurious advice

No it isn't sorted.

This occurred too frequently to be a network, router, broadband quality etc etc etc

Check my problems/posting a month or so ago. Any search of forum will find it.

Best of luck and no you are not going mad.

Kind Regards

RR

hi, the BBC have returned saying they are struggling to see a pattern presently that would allow then to help track it down. currently from reading the above, it seems that

BBC Radio 2 is the main source of issues, with BBC 3 and 4 also being effected but less so

doesn't seem to be linked to bandwidth limitations, however that doesn't rule out other issues within Naim solution, ISP or BBC so the proactive assistance being given really helps!

question - is there any pattern of timing during the day (reference UK time please - just in case). im curious if its linked to timings of increased loads on the internet or BBC stations somewhere - just a theory to help track things down

Trevor

[@mention:1566878603913713]

Your help is much appreciated.

I listen to BBC Radio 3 HD almost exclusively and am not aware of any pattern of dropouts during the day, though I will look out for one. For me, most days are good, with occasional runs of bad days when the dropouts seem to occur most of the day (at least until I get fed up with them).

Today Thu 25/May I've been listening to R3 0700-1300 BST with no dropouts at all. This is what I would regard as "normal" at this location etc. (Mu-so FW v1.5.03, Plusnet FTTC 80Mbps, Oxford OX3). I updated all BBC iRadio presets two days ago but that didn't make any difference.

I suspect it's probably an internet routing issue. I've found a way of running a continuous traceroute to the destination IP the Mu-so using and packet loss is currently 0% at all hops. Next time there are drop outs, I will repeat this and see if anything stands out. Today the route is similar to that shown above, except that the two Cable & Wireless (cw.net) routers are different. FWIW, from their names, it seems likely that the Akamai farm I'm connected to is in Slough. Sadly, if there is intermittent router congestion, it's difficult to get it fixed and mostly you just have to wait for it to get better.

david

PS Ping latency to the Akamai end point is averaging 11.2ms (range 10.3-13.1) which is about as good as it gets on FTTC.

DavidS posted:

[@mention:1566878603913713]

Your help is much appreciated.

I listen to BBC Radio 3 HD almost exclusively and am not aware of any pattern of dropouts during the day, though I will look out for one. For me, most days are good, with occasional runs of bad days when the dropouts seem to occur most of the day (at least until I get fed up with them).

Today Thu 25/May I've been listening to R3 0700-1300 BST with no dropouts at all. This is what I would regard as "normal" at this location etc. (Mu-so FW v1.5.03, Plusnet FTTC 80Mbps, Oxford OX3). I updated all BBC iRadio presets two days ago but that didn't make any difference.

I suspect it's probably an internet routing issue. I've found a way of running a continuous traceroute to the destination IP the Mu-so using and packet loss is currently 0% at all hops. Next time there are drop outs, I will repeat this and see if anything stands out. Today the route is similar to that shown above, except that the two Cable & Wireless (cw.net) routers are different. FWIW, from their names, it seems likely that the Akamai farm I'm connected to is in Slough. Sadly, if there is intermittent router congestion, it's difficult to get it fixed and mostly you just have to wait for it to get better.

david

PS Ping latency to the Akamai end point is averaging 11.2ms (range 10.3-13.1) which is about as good as it gets on FTTC.

Hi David,

Very interesting and thorough postings. I have had problems like this with my Mu-So since I got it. I love the sound but the drop outs drive me crazy.

I hope you get resolution, but before you go too mad, have a search on other forums, notably Linn's. As far as I know, no one has had a problem or repeated posted about poor Internet radio performance, drop outs etc, particularly that of the BBC.

Strange that isn't it. One presume the Linn guys are using similar routers/swiches/modems etc etc.

In my view devolos (which I use successfully with my Klimax DS system, to get the ethernet over the house wiring) are not the devils spawn and you shouldn't need a super sexy router, hard wired to get some Naim lifestyle kit to even sniff at it.

I did hear once that the way Linn DS works to retrieve data/files etc is different to Naim Streamers. Something to do with either pushing or pulling files from the network. May be wide of the mark here but it sure would explain Linn's lack of drop outs.

Kind Regards

RR

Just off to get my hard hat on to cope with the flack that will no doubt arrive.

FYI:    I'm still getting faultless service since my previous posts on 22/5/17 with R2 & R3 HD  .........   NDX with 4.4.72,  BT HH5, FTTC 75/19,  OX33

All, since the replacement of the preset Radio2 has continued with the very occasional dropout but it is so much better than what it was.

Steve

All, just to agree that since 22/May for a short period, and listening to R3 HD every day this week except Wednesday, I've only experienced one dropout and that was acknowledged as a studio problem  That's my normal experience which I could guess at being around 99% of days with no problems at all. That seems pretty good. 

I do think this forum is useful when there are problems. If others are experiencing the same issues, it saves a lot of time turning things off and on again locally.

david

Today is proving to be a very bad day again. Just over 10 minutes of deal accumulated again. R4 is almost unlistenable.

Can you confirm location please? Exact time as well. 

Ideally wan IP address 

ISP detail

wired or wireless

BBC and Naim have been hunting to replicate and struggling presently. Any details gratefully recieved

Virgin routers used to have an issue, however, i am with Talktalk now, and have few issues, and no dropouts. I use a SkyHD box to listen to the radio thb, i can record 6music radio programs manually. I have about six months worth of Stuart Maconies Freke Zone on the Sky plus drive...! 

Hi all,

The iRadio signal keeps dropping in and out

Naim advice from their own website in Mu-So support under Internet radio drop outs topic is now this

Where the heck did this come from boys?

ttfn

RR

Red Rooster posted:

If the internet station is located a long way from Mu-so itself it's possible that internet latency is reducing throughout.

This is certainly a strange statement (assume it is a typo). On the bright side, I just switched my Mu-so to Wi-Fi for the first time in two years and am listening to BBC Radio 3 HD without problems. However, it was also fine on Ethernet and I'll be switching back because UPnP throughput is greater than on WiFi 

It would be good to know what this advice is based on.

david

Red Rooster posted:

Hi all,

 

The iRadio signal keeps dropping in and out

 

naim Mu-so

• 1. If the internet station is located a long way from Mu-so itself it's possible that internet latency is reducing throughout. If failing on wired ethernet connection try wireless, as the buffering is better for iRadio.

 

Naim advice from their own website in Mu-So support under Internet radio drop outs topic is now this

Where the heck did this come from boys?

 

ttfn

 

RR

Hi RR,

I see you raised this on another thread too to which I have replied.

Please see...

https://forums.naimaudio.com/to...95#70694708822683295

Best Regards

Phil Harris

Something that might be helpful background info,  I was talking to my daughter who mentioned they are having BBC web radio R6 dropouts on their Sonos system.  She was originally blaming her new Sky broadband,  I told her to check out some non-BBC stations & it appears to be BBC only.   The've contacted Sonos but no help so far.

hi

all inficatations from the symptoms reported would indicate something linked to the HLS systems, but at present neither Naim nor the BBC can prove/dis-prove this. weve had multiple units running with full debug on to try and catch the event without sucess,

anyone who is sufferng this near salisbury and open to helping us catch this in the act?

Trevor