Richard, please can you advise why you are closing the threads around the Uniti launch debacle?
The damage is done now, the MD/CEO cannot hold the companies customers liable for internal demotivaton what Naim should be doing is looking around the loyalty piece and retaining as many people as they can and do something with good will.
You guys should forget all about new streamers and stick to turntables, then you can enjoy the sound of a stuck record all day long.
Ha Ha Ha, the old ones are the best as they say.
Posted on: 28 June 2017 by Don Atkinson
ssmith posted:
If I have to wait that's fine, clearly Naim want to get the products out. The only thing I'm unclear on is a vague timeframe. I appreciate Trevor can't give specifics but I'm now unclear if we are talking about another short delay, say two months or or another potential six month delay. I like to think if another major hickup has occurred this would be relayed.
Ultimately I wish Naim well but it feels from Trevor's message a kind of expect the worst. Either way I'm sure everyones doing all they can and I will do my best to be patient and maybe check out a 272 in the meantime.
Well, that's the nub of the matter.
Trevor's update on the 27th was, to my mind, open and honest. He outlined the situation and it was very clear that he is unable to provide a timescale. It's outside his control.
If he gave you an indication of (say) two months, on the basis that he really hoped it wouldn't take that long, then, assuming that date was missed, before the end of August, you and a few others on this forum would be complaining again about broken promises.
If he gave an indication of (say) six months, you would be complaining before the end of the year.
Trevor can't provide a timescale. It's out of his control. He has made a very clear exposition of his problems and has been very open and very honest. I'm sure he will provide a further update when things become clearer.
Posted on: 28 June 2017 by nbpf
Hungryhalibut posted:
nbpf posted:
Klout10 posted:
Guys, let's not forget that providing a public forum on which anyone can post freely is not a given! Please consider that a lot of hifi manufacturers don't do this! A little bit more respect to Naim on this matter would be correct I think ...
Where do you see lack of respect, precisely? Specific criticisms are certainly helpful to Naim and, finally, to their customers. Generic criticism, indulgence or complacence, by contrast, do not bring any further, I am afraid. Best, nbpf
The lack of respect is seen in the criticism of Naim staff: 'they should invest in people capable of delivering the results they need' which is saying that current staff are not capable.
...
I am not the originator of that criticism but it seems to me that it does not necessarily imply that the current staff are not capable. It could simply mean that the staff needs to be strenghtened if they are to deliver in the expected time.
I wouldn't be very surprised if this was actually the case. With the new Uniti range, Naim have adopted a new computing platform. It is conceivable that, at the point in time the decision was taken, Naim's expertise on the new platform was quite limited. The Core was finally the first product on the new platform and the difficulties with the Core's software suggest that even reimplementing the old UnitiServe functionalities on the new platform has been rather challenging.
With the Atom, Star and Nova, Naim are raising the bar. They now aim at much more than just porting an old software to a new platform. In retrospect, the delays suggest that Naim might have badly underestimated the difficulties related with developing new certified software on the new computing platform.
From this perspective, the criticism does not necessarily concern Naim developers: it is well possible (and not completely unlikely, in my view) that these have been asked to do the impossible and that the culprit is to be found elsewhere.
Posted on: 28 June 2017 by ken c
Don Atkinson posted:
ssmith posted:
If I have to wait that's fine, clearly Naim want to get the products out. The only thing I'm unclear on is a vague timeframe. I appreciate Trevor can't give specifics but I'm now unclear if we are talking about another short delay, say two months or or another potential six month delay. I like to think if another major hickup has occurred this would be relayed.
Ultimately I wish Naim well but it feels from Trevor's message a kind of expect the worst. Either way I'm sure everyones doing all they can and I will do my best to be patient and maybe check out a 272 in the meantime.
Well, that's the nub of the matter.
Trevor's update on the 27th was, to my mind, open and honest. He outlined the situation and it was very clear that he is unable to provide a timescale. It's outside his control.
If he gave you an indication of (say) two months, on the basis that he really hoped it wouldn't take that long, then, assuming that date was missed, before the end of August, you and a few others on this forum would be complaining again about broken promises.
If he gave an indication of (say) six months, you would be complaining before the end of the year.
Trevor can't provide a timescale. It's out of his control. He has made a very clear exposition of his problems and has been very open and very honest. I'm sure he will provide a further update when things become clearer.
precisely! when i read Trevor's update -- i said to myself "You know, this Russia thing..." Ooops, sorry, wrong thread.
in my experience of certifications in a previous job -- you simply cannot give any definitive completion dates -- and it is definitely not a good idea to guess at that... I am glad Naim have stopped doing that now -- it will take as long as it will take to get the product(s) right, period.
enjoy
ken
Posted on: 28 June 2017 by Innocent Bystander
Just wondering - has there been either or both of an increase in the number of certifications needed now compared just to a few years ago, or an increase in rigorousness of what is required for certification? Just thinking tgat it is a while since Naim last released a new platform with its associated all new software, and if things have changed in respect of certifications the extent of the process may simply not have been known/recognised at the time when it appeared that the software was at the completion stage and hardware essentially ready to put into production.
Posted on: 28 June 2017 by nbpf
Adam Meredith posted:
nbpf posted:
... it seems to me ... not necessarily imply that the current staff are not capable. It could simply mean ..
I wouldn't be very surprised if this was actually the case. .... It is conceivable that,... suggest.
.... delays suggest that Naim might have badly underestimated ....
... it is well possible (and not completely unlikely, in my view) ...
speculate
ˈspɛkjʊleɪt/
verb
verb: speculate; 3rd person present: speculates; past tense: speculated; past participle: speculated; gerund or present participle: speculating
1.
form a theory or conjecture about a subject without firm evidence.
"Eatin' Prime Beef"
Yep, almost all in life is speculation: going to sleep, standing up in the morning, saving money, paying for a pension insurance, buying a flat, paying a deposit for a piece of HiFi equipment ... all speculations. Great cartoon!
Posted on: 28 June 2017 by Eoink
Innocent Bystander posted:
Just wondering - has there been either or both of an increase in the number of certifications needed now compared just to a few years ago, or an increase in rigorousness of what is required for certification? Just thinking tgat it is a while since Naim last released a new platform with its associated all new software, and if things have changed in respect of certifications the extent of the process may simply not have been known/recognised at the time when it appeared that the software was at the completion stage and hardware essentially ready to put into production.
At risk of speculating, judging by the statements from Trevor, at least some of the certifications are vendor ones, Airplay (I guess from Apple)y, Google (presumably for Chromecast) and Spotify. 2 of 3 were already in the previous generation, so we know that there is at least one new certification. There's then the line from Trevor's statement that implies there are interworking certifications "it is a complex inter-woven scenario that means negotiation between various parties needs to take place", so that adds another layerof compexity. Crudely with 2 vendors you have 3 certa, A, B and A interworking with B, with 3 vendors that goes to 6 or 7 s. That's a crude simplification to say taht from what we know there is an additional certification in Chromecast, and then a significantly increased number of cross-vendor possibilities.
Posted on: 28 June 2017 by L_H
I want to be clear; the ability (or perceived lack of) in terms of individuals has nothing to do with this conversation and therefore should be out of scope for discussion. Hardware, Software, Firmware engineers and associated roles should not be criticised. We know that the products that Naim produce are exceptional in build quality and sonic ability in the main.
This is about MARCOM's both to the Dealers and End Users. Controlled, factual, co-herient Marketing led communication is how this should have been handled, the Dealers also would therefore be issuing consistent messaging too.
Too many people from Naim have been making comments, alleged inconsistencies from Naim to the Dealers, forums, anecdotal remarks from competitors all add fuel to this fire. I acknowledge that I have been vocal, frustration clearly got the better of me and others. The point remains the same though, I accept the delays and rationale but I cannot get over the multiple times that release date has been suggested, implied or otherwise.
"We are close. it's May, Mid-June, it's July, it's August, it's..."
The message is simple - it's not ready and will not be for the near future, we'll let you know when it is. We as consumer can then make an informed choice.
Posted on: 28 June 2017 by Sloop John B
Rather strangely, when the new Uniti series was announced I thought there was nothing for me in it, and now with all this Hoopla I'm actually more interested in hearing one than I was initially.
I really do believe these will be great units. Although Naim won't give any timelines for Roon, a reviewer posted on the Roon forum that he had one for evaluation and Roon worked but was stated as "uncertified" in the Roon software. That was 5 months ago so I can easily believe that this length of delay has probably been due to an unfortunate series of events.
I also think at this stage Naim are well aware of where things went wrong with the release and don't need to be told over and over again.
