In praise of good service

We all like to (and should) have a pop at organisations that make life difficult. Whether as a warning to others or a simple vent of our frustrations.

A brief tale of something to the contrary however.

A piece fell of my wife's 'Fitbit' watch the other day and it can no longer charge properly. She bought it some time last year and she went on the Fitbit website this evening to see if there was any help on there/addresses to write to etc., in the expectation of much toing and froing.

Turns out they had an online chat facility, with an online chatter available right away. She explained the issue, they asked her to to take a quick pic and upload it via the online chat window. They took a couple of moments, came back and said they are going to send her a new watch to replace it and they'll email her the options she can choose from right away.

All in, took less than 15 minutes.

Cool.