C'mon guys (and gals), what does the atom sound like?

Richard Dane posted:

Chris, from what I gleaned from the guys over the weekend, a facility to fully switch off the display may be in the works for a future firmware release.

Thanks Richard, I know this has already been discussed, and hopefully it will also allow the control wheel to be turned off, as that seems quite bright too.

Richard Dane posted:

Chris, from what I gleaned from the guys over the weekend, a facility to fully switch off the display may be in the works for a future firmware release.

Thank you Richard, I for one would be delighted to have the option to have them all (including the on/off button and volume control wheel lights) off during replay and when in standby so I am keeping my fingers crossed for this to happen in the next firmware release.

Been going crazy with my Atom constantly switching on and off in a quick loop for upto 5 mins before finally going into Standby. Using the remote or Atom Standby switch did nothing.

I narrowed it down to when powering on or off via the Naim app, then thought it's the app, anyway shirt version my Android app causes the loop but the Apple app does not.

Also the Android app let's you change settings like standby but it does nothing, going into the Apple app shandy was set to 20 mins Android showed 5 mins.

So relieved it's Android but you guys really need to sort your app quality out.

Note also reset the device to solve and no joy.

DomTomLondon posted:

Simon Frequency posted:

Christine posted:

Hi All,

I have two questions for you lucky Atom owners;

1.  Does it have an Alarm function, can you wake up to a pre-set Radio station ?

2.  Does it have a sleep function, can you set it to switch off after say 1 or 2 hours?

 

Thanks in advance.

[@mention:69285854724173650]

In answer to your questions (from what i can see and have experianced with my Atom)

The Atom knows the time of day.

1. No alarm function, however this could be suggested to Naim as a future feature, with an 'on' duration.

2. The Atom has a setting for 'Auto Standby time' - this is triggered when the Atom has been idle (as in not playing), the settings are Never, 5 min, 10 min, 20 min (default), 30 min, 1 hour or 2 hours.

From your question, I suspect you wish to use the Atom like a radio alarm clock, currently this functionality is not avaiable.

You could use you iphone for the alarm and then trigger the Atom from the app, when you have finished listening then turn off Atom from your iPhone.

I hope this helps

Simon

come on Naim, really? wow, that can't be true... the SU has an music alarm funtion and so did my previous uniti Qute (v1)

There is no need for an alarm function because the lights are so bright you can't get to sleep in the first place. See - it all makes complete sense. 

I can even read by the lights on my Muso in the bedroom��

Obsydian posted:

Been going crazy with my Atom constantly switching on and off in a quick loop for upto 5 mins before finally going into Standby. Using the remote or Atom Standby switch did nothing.

I narrowed it down to when powering on or off via the Naim app, then thought it's the app, anyway shirt version my Android app causes the loop but the Apple app does not.

Also the Android app let's you change settings like standby but it does nothing, going into the Apple app shandy was set to 20 mins Android showed 5 mins.

So relieved it's Android but you guys really need to sort your app quality out.

Note also reset the device to solve and no joy.

Has been reported on the beta forum already.

Obsydian posted:

Been going crazy with my Atom constantly switching on and off in a quick loop for upto 5 mins before finally going into Standby. Using the remote or Atom Standby switch did nothing.

I narrowed it down to when powering on or off via the Naim app, then thought it's the app, anyway shirt version my Android app causes the loop but the Apple app does not.

Also the Android app let's you change settings like standby but it does nothing, going into the Apple app shandy was set to 20 mins Android showed 5 mins.

So relieved it's Android but you guys really need to sort your app quality out.

Note also reset the device to solve and no joy.

I am normally quite supportive of Naim but this is plain stupid. Was the Atom's functionality not tested with the Android app at the factory? It must have been. If we assume this to be correct then this bug was missed in factory testing BUT was picked up and presumably reported by the beta testers if I understand correctly. No way this app/Atom issue should have been missed prior to the Atom launch if I understand correctly. Obsydian has both Android and Apple so no major issues. But what about the poor souls who only have Android. If there aren't any now, there soon will be. Bonkers!

It would be interesting to hear if this bug has been missed or the pressure to launch the Atom was just too great. I'm not holding my breath for an answer to that one.

Either way the phrase 'shooting yourself in the foot' springs to mind!

nigelb posted:

Obsydian posted:

Been going crazy with my Atom constantly switching on and off in a quick loop for upto 5 mins before finally going into Standby. Using the remote or Atom Standby switch did nothing.

I narrowed it down to when powering on or off via the Naim app, then thought it's the app, anyway shirt version my Android app causes the loop but the Apple app does not.

Also the Android app let's you change settings like standby but it does nothing, going into the Apple app shandy was set to 20 mins Android showed 5 mins.

So relieved it's Android but you guys really need to sort your app quality out.

Note also reset the device to solve and no joy.

I am normally quite supportive of Naim but this is plain stupid. Was the Atom's functionality not tested with the Android app at the factory? It must have been. If we assume this to be correct then this bug was missed in factory testing BUT was picked up and presumably reported by the beta testers if I understand correctly. Obsydian has both Android and Apple so no major issues. But what about the poor souls who only have Android. If there aren't any now, there soon will be. Bonkers!

It would be interesting to hear if this bug has been missed or the pressure to launch the Atom was just too great.

Either way the phrase 'shooting yourself in the foot' springs to mind!

Hi Nigelb

The beta tests (Naim customers) did not get to test the Atom before release, I only picked mine up on Friday and it was one of the dealer's first Atoms to arrive.

I am sure Naim has been working very hard testing, however deployment of many Atoms to customers may find things that where not seen in the Naim testing.

As SSMITH reported, the problem Obsydian idenfitied has been seen by one of the Beta testers who has taken delivery of the Atom, this was reported to Naim yesterday. Naim are looking into this issue.

Only having had the Atom 5 days, I have to say it looks and sounds great.

Simon

Simon Frequency posted:

nigelb posted:

Obsydian posted:

Been going crazy with my Atom constantly switching on and off in a quick loop for upto 5 mins before finally going into Standby. Using the remote or Atom Standby switch did nothing.

I narrowed it down to when powering on or off via the Naim app, then thought it's the app, anyway shirt version my Android app causes the loop but the Apple app does not.

Also the Android app let's you change settings like standby but it does nothing, going into the Apple app shandy was set to 20 mins Android showed 5 mins.

So relieved it's Android but you guys really need to sort your app quality out.

Note also reset the device to solve and no joy.

I am normally quite supportive of Naim but this is plain stupid. Was the Atom's functionality not tested with the Android app at the factory? It must have been. If we assume this to be correct then this bug was missed in factory testing BUT was picked up and presumably reported by the beta testers if I understand correctly. Obsydian has both Android and Apple so no major issues. But what about the poor souls who only have Android. If there aren't any now, there soon will be. Bonkers!

It would be interesting to hear if this bug has been missed or the pressure to launch the Atom was just too great.

Either way the phrase 'shooting yourself in the foot' springs to mind!

Hi Nigelb

The beta tests (Naim customers) did not get to test the Atom before release, I only picked mine up on Friday and it was one of the dealer's first Atoms to arrive.

I am sure Naim has been working very hard testing, however deployment of many Atoms to customers may find things that where not seen in the Naim testing.

As SSMITH reported, the problem Obsydian idenfitied has been seen by one of the Beta testers who has taken delivery of the Atom, this was reported to Naim yesterday. Naim are looking into this issue.

Only having had the Atom 5 days, I have to say it looks and sounds great.

Simon

Ah OK that puts it into some context. I am still confused however as to why a basic functionality issue with the Android app wasn't picked up by Naim prior to the Atom's launch.

I suppose there will always be issues missed at beta level. Roon who those still awake will know I'm a big fan of have had a few major enough issues that only manifested upon release. In fairness a new version is usually released within 24 hours. 

The over the air updates of the atom should allow for similar speedy updates. 

.sjb

Remember that nobody on the beta group, outside of Naim, had access to the Atom, so we could not test its functionality. 

Yes, all fair comments. But how can such a basic app malfunction with a new product elude Naim. I am still none the wiser. Is it that one Android device works fine with the app but another doesn't? Or are commercial pressures the trump card here?

I am happy to give Naim the benefit of the doubt here but it is a pretty bad functionality issue to launch. I am sure however that now it has been highlighted an over the air fix will be issued quickly.

nigelb posted:

Yes, all fair comments. But how can such a basic app malfunction with a new product elude Naim. I am still none the wiser. Is it that one Android device works fine with the app but another doesn't? Or are commercial pressures the trump card here?

I am happy to give Naim the benefit of the doubt here but it is a pretty bad functionality issue to launch. I am sure however that now it has been highlighted an over the air fix will be issued quickly.

I'm not sure the issue is definitely just Android, but there is also a remote to use as well to power things off.

I'm still waiting for my Atom to be delivered by the end of this week ...

the screen is controlled by a proximity sensor to switch it on so I will be easy to dim it too.the larger screen than most seems to be a great improvement to the postage stamp size  screens of older units  good of you naim

The atom will have probably lots of issues for next 6 months until it is stabilised. To be accepted or not.

However, sound is priority one. can owners please especially dealers tell us in more details how it sound please with different speakers. Comparison to qute2 ideal. Thanks in advance 

Simon

Ah OK that puts it into some context. I am still confused however as to why a basic functionality issue with the Android app wasn't picked up by Naim prior to the Atom's launch.

Ideally all issues should have been solvd before release, but in the ugly real world often the first customers are taking part in some sort of late beta test, and most people should be used to  how computerized accessiries works or rather not works from the start.

Claus

Hi,

Regarding the Atom power cycle issue above.  We have identified the root cause, fix has been implemented within the android app which we intend to distribute to beta forum tomorrow to triple check that our fix is good in real world scenarios and then, pending success, we will push up to release status. I apologise for any inconvenience caused but thank you all and in particular the members of the beta forum for the detailed reproduction steps provided as it helped us reproduce the issue and nail it.

I can say that with large scale test programme that we operated before launch we didn't spot this issue, which is something we are folding back into our testing programme as a continuous improvement, but i'm very glad that the forum supported us in reproducing it.

For customers that aren't on the beta programme and wish to check this fix, could i ask that you contact Phil Harris in Naim technical support (support@naimaudio.com) to participate.

Trevor

Great work Naim team.

The issue was first reported on Monday and to have found & fixed the issue by Wednesday - looking forward to the pubilc release of the updated app.

S.

It is a shame that such a basic functionality issue was missed but full marks to Naim for pin-pointing the fault and issuing a fix so quickly. It is also commendable that the fix is being checked prior to general release.

Just a quick question... Is the best place to post issues or problems that you have found while using your Atom, or would it be better to contact Naim Support?

Hi. This forum and its members do cracking job helping people but I would ask that support@naimaudio.com is involved please

Trevor Wilson posted:

Hi. This forum and its members do cracking job helping people but I would ask that support@naimaudio.com is involved please

Awesome, thanks.  I didn't want to identify things not working without addressing the problem in a helpful manner.

FWIW I had a good listen to the Atom last night at the local Naim dealers. I did not compare it with the unitiqute. It  was fed by the Core and speakers were totem dream catchers, a small column mounted speaker. The sound was crisp and incisive. The speakers however limited the atom, as I heard it last year with floor standing totems ? staffs, and it sounded better with the more capable speakers.

Dan, the Naim export representative said the new Uniti series has been designed from the ground up as a brand new integrated system for each model. This is compared to the previous generation of unitis that  were essentially one box solutions using existing naim components. Because the new Unitis are much cleaner in their audio topography electronics, they sound much better than the older models.

I also listened to the Naim Nova and it again sounded very clean and dynamic. It was driving large Totem floor standers worth $10000 with aplomb.

Also word from the salespeople is that the core sounds better than the unitiserve it replaces. It was put into a very well set up Statement system and showed a clean pair of heels to the Unitiserve in their trials.

Anyway, that is what I was told , so you can take it with a grain of salt, but that was the buzz.

Well we didn't get to the Atom + S-800 yet but did a demo yesterday for a customer with Atom + SN2 and then SN3 with lots of house/techno etc so have been playing that all day today as well. Absolutely astonishing, bass drive and detail shockingly close to (but not a replacement for it I think) a classic system at approx 90dB SPL for several hours and the Atom barely gets warm. Defies belief really. Especially with Core via DC-1 so we're mainly looking at the D/A and analog portion at this point. Certainly checks all the usual boxes that everyone new to properly designed audio latches on to - convincing replay of piano, swaggering through complex dense passages, emotion-full vocals, faithful grasp of the foundation bass line and so on.