Can we have a Nova progress thread please?

Disappointingly, this is still a live issue! Although dealers now have demo Novas, with possibly one or two exceptions they still haven't shipped any for those of us who have had them on order for months.

The Uniti progress thread has not been updated this week in spite of promises of weekly updates - surely a post once a week is not too much to ask? There are still many issues outstanding - my dealer hopes to have Novas soon but has no firm delivery date and the Star is still in orbit somewhere unknown. The least Naim can do is keep us informed as they said they would, they shouldn't need nagging.

They slipped in an update on the 25th, last Friday. Nova now shipping, working on Atom backlog, Star in production and final testing.

Hopefully will get my Nova in 2 weeks?

I got mine on Wednesday but got no speaker cable (awaiting 're 're soldering still)

Oh was not pre ordered just rang local dealer bam done.

My dealer had some ordered, so when they arrive in 2 weeks I get one of them

Sorry but this week's "update" is less than earth shattering - a fix for an obscure minor problem with the app. 

The August 25th update spoke of building but not shipping Novas and Stars. My dealer has no firm delivery date for his order placed months ago. I would be interested to know how many have been shipped for customers as opposed to dem units, or if that's confidential then what proportion of pre orders have been satisfied. Also how some people seem to be able to get one immediately - is this a one off or are Naim's delivery processes chaotic or subject to favouritism? What is needed is some indication of the proportion of pre orders fulfilled so far and a date by which they all will be delivered. That would count as a progress update.

Good luck to you Obsydian but I am royally pissed off! 

Pev posted:

Sorry but this week's "update" is less than earth shattering - a fix for an obscure minor problem with the app. 

The August 25th update spoke of building but not shipping Novas and Stars. My dealer has no firm delivery date for his order placed months ago. I would be interested to know how many have been shipped for customers as opposed to dem units, or if that's confidential then what proportion of pre orders have been satisfied. Also how some people seem to be able to get one immediately - is this a one off or are Naim's delivery processes chaotic or subject to favouritism? What is needed is some indication of the proportion of pre orders fulfilled so far and a date by which they all will be delivered. That would count as a progress update.

Good luck to you Obsydian but I am royally pissed off! 

 

Are you in the UK? I can't see why you don't go and pick one up this afternoon if you are, they're readily available.

Having already placed a firm order with a dealer I will stand by my word, but I would be interested to know how readily they really are available (I am in the UK) as that's not what my dealer is telling me. That would count as a progress update.

Orders are being fulfilled on the basis of when Naim received the orders from the dealers......probably a long time ago, but first come, first served. My dealer has stock on order, and rang Naim while I was with him, 2 weeks for his stock.

For what it's worth (I'm in the UK) I ordered in February from my dealer, was fortunate to get a "pre-price increase" pre-order and will have my Nova tomorrow. I sympathise with those of you having to wait longer but no doubt now things are moving the supply chain will slowly ease. Yes, it's been a long wait but early reports from those lucky enough to have the Nova appear to indicate that it will be well worth the wait.

Stephen

You are in for a treat tomorrow Stephen.

Thanks guys - very helpful.

Moan at your dealer, not forum members'

I called the dealer Tuesday he had one, took it and ran.

Good plan

Gazza posted:

Moan at your dealer, not forum members'

I'm moaning at Naim for their pitiful attempts at keeping us "updated on progress" - certainly not at forum members 

Pev, Naim conceded that the comms hadn't been good enough and said to the members here that they would provide some kind of update on the progress every week, and as far as I can see they have done exactly that.  

The progress itself may not always be what anyone wants to hear - particularly if you are waiting for "your" new Uniti, but considering they are doing what they said they would do, I'm wondering whether calling their efforts to keep the membership updated "pitiful" is perhaps just a little bit harsh here?

Agree with Richard they have by and large done much better recently, and now Nova is in production just want the Naim guys and gals to make us all perfect product. Having spent an afternoon demo with Nova and my Core and PMC 25.26, it will be worth the wait in the end.

I agree with Richard and feel that Naim's attempts to update the customers are a positive step. However, at the same time, it is no suprise that customers are disgruntled about the whole thing. I mean, considering the extreme delays in product releases, the price increasse even before the products were releassed and all the insecurities and the whole shroud of secrecy this product line has been under, it is not suprising that people feel disgruntled and let down. Granted, the delays and unexpected issues with the products may have not been anticipated however Naim's style of "keep ignoring customers and carry on" was the dumbest thing they did. In fact I would go as far as to say that it probably caused more damage than the rest of the issues. Naim should have been and should be very proactive in engaging with their customers if they hope to remedy some of the damage done. After all these products are for a niche market so they havent got many customers to play with in the first place.

I walked into my local hifi store the other day and walked out with a brand new Nova no issues? 

Hope you guys get sorted soon. Pre orders should have been fulfilled first in my humble opinion..

I can say the wait will be well worth it! 

Hmm , just had a email from a dealer saying come for a demo, but Nova not really available until October, seems to be down to who ordered, how many and when

My local shop (Sevenoaks) had one on display for demo and one in stock which became mine. Snapped it right up! 

He said he got them both last Friday...

Richard, the last post on the Uniti Update thread related to an app fix which only affected Muso and "Old Uniti" series products. My understanding was that the "progress thread" was to keep us informed about the new Uniti products and on that basis there was no update last week.

The update on the 25th August talked of triple shifts and flat out production yet responses to this thread in the last few days reveal that some dealers are waiting until October to fulfill pre orders and others have stock on shelves for instant sale. I now know that it's not just me that is left waiting and have a basis on which to ask my dealer why he and my order are being shoved to the back of the queue. This is relevant information even if not what I wanted to hear. What would count as a real update would be word from Naim on when all pre orders will be fulfilled.

Perhaps "pitiful" was harsh but Naim's communication still leaves a lot of room for improvement.

Pev, I asked and that was all that Naim could give us as far as an update on Uniti last friday.  Mainly because of the short 4 day week which mean't that the required meeting was pushed into this week. 

As for chasing up an order, really only your dealer can help you here. The forum is not the place for that - not even I can help you here as I'm not based at the factory.  There are sometimes other business reasons why a particular dealer is unable to supply, or it may just be that fulfilment hasn't yet got to that dealers place in the order queue.  A number of dealers pre-ordered for there own stock - I don't think it's possible to distinguish what is a definite customer order and what is just a stock order by a dealer because orders are all just under the dealer or distributors name.

I sympathise somewhat with Pev. I too was watching with interest the so-called weekly updates and found it wasn't always appearing on the Friday or, if it did, only contained news of app revisions. I would have been happier if an accompanying statement had simply said "no further update available on the Nova at present".

Silly, I know, but it would show that we had not been forgotten!

Having said all that, I should imagine that it was nobodys particular duty to keep the forum updated, and doing so was probably yet another thing to do at the end of a long and busy day ....... So, gratitude where it is due - Thank you, Mr Updater!

I feel Pev's pain at hearing of others enjoying their Novas as walk in customers while he, as a pre-orderer, is still waiting. Lets hope he doesn't have much longer to wait.