Naim App Latest Update Fails

I had this the other day on my Sony Android, I did the following

Reboot phone

On the phone, Settings, APPS, Naim, Storage, Clear Cache

Rebooted phone

All okay since then

Hi thanks for your quick reply. Unfortunately it still didn't  work.

This was ok for months now I have the problem all over again since the update. So frustrating.

You may also need to force stop the app before clearing the cache.

You may also need to reboot the NDX before restarting the App.

Finally you may need to ensure UPnP discovery is working correctly on your network.

Thing is Naim have screwed up on latest update, sometimes its best start from scratch and hope all is well with our premium products.

Abviously these updates are thoroughly tested before they launch

Ok thanks both.  I guess my thoughts are that we shouldn't have to do all this or go through all this after laying out so much cash..

Yes they are, but not on the thousands of different Android products out there

TJSTAR posted:

Ok thanks both.  I guess my thoughts are that we shouldn't have to do all this or go through all this after laying out so much cash..

Are you sure your network is working correctly with the full DLNA subset of the UPnP network protocols?

TJ, I've mailed Phil to see if he can help out.  It's the weekend though so you may need to wait and contact Naim on Monday if neither your dealer nor anybody else here can help you out today.  

Is this the same Android "loop" that has cropped up elsewhere and the fix is being beta tested this weekend?

Ahh thanks Richard,

Yes I believe this is the same issue. It's happened before. There is nothing wrong with my Wi-Fi, but a fix originally fixed this several months ago, but now its reared its ugly head again. Thanks for sending the mail .

Really appreciate it

Trev...

I believe the loop for which a fix is being tested this weekend is something else entirely, so I should call Naim support as Naim may not know this is an issue for anyone currently.

best

David

Ahh ok will do then..just in case.

Cheers David.

Trev...

so I deleted instead of the cache the memory of the app and forced it to stop after not seeing all inputs anymore. And guess what: it works fine again, I only had to change again to my favorite background ;-) Clearing the cache yesterday did not do the job.

Thanks Tom, I'll give it a go.. what I mean by that I've just done it, so see how it goes

Trev...

I really gave up with my Samsung tab and reluctantly bought an ipad,  it seems ok at this moment.   auralic dumped android for similar problems

That's interesting...I wonder what Naim think about this. I know they took a while beforè providing Android support to begin with. 

Trev...

app related issues don't seem to go away,i wonder if most relate to the router type used. if so why don't  naim fully test and advice on the router and switch.even supply with there product

I even Bought a Netgear router after naim told me that the BT one wasn't up to it.

Still no difference even after fixing ips.

Unless you were using a very old router like a BT HH3 or earlier, that was bad advice I am afraid. The newer BT routers are very capable machines as they need to process BT TV amongst other things. Also the BT router modems are optimised for connection to the BT network.. this is so important for maximum performance and reliability.. So if you know what you're  doing and want to use your own router, best use a BT recommended modem (they are for sale on the BT online shop) and connect to your router via a PPPoE interface. (I do this)

Unless your Netgear is specifically optimised for the BT network its performance is going to be a lottery, and possibly less capable than the newer BT Homehubs for BT broadband (ADSL/VDSL) use.

However because the BT devices use and process multicast, they are perhaps less forgiving  of software using multicast in an invalid/buggy  way on the network..

Yeah I was using an hh5 before and switched to the Netgear because it said it was capable of simulating the bt.

I think I might ask bt for the latest one as I know it is more powerful. Howeveŕ I am sure there will be a cost attributed.

Trev...

TJSTAR posted:

I even Bought a Netgear router after naim told me that the BT one wasn't up to it.

Still no difference even after fixing ips.

As you appear to have a LAN problem, I'm not sure replacing your BT hub is such a good idea. My approach has long been to use the ISP supplied router, but turn off its WiFi and connect my own choice of base station for my own home network. The ISP router continues to act as DHCP server (I don't use fixed IP addresses) but everything else is handled by my own hardware. 

The ISP then can't blame me for using an unsupported device with their service, and it also makes switching ISP a bit easier.

Chris, after you turn of the Wireless Access Point in your ISP supplied router it's probably still acting as...

Switch (usually with inbuilt filter rules)
DNS (and possibly reverse DNS)
DHCP server
Firewall
Router
Terminal Adapter

They're more complex beasties than most people realise!

You're probably right, Huge, there are lots of settings on a router that I don't even understand. I don't think it acts as a switch, as I only have an Airport Extreme connected to it, then an optical switch, and the rest of the network runs from there. I can turn off the router, and the LAN will still function.

TJSTAR posted:

Yeah I was using an hh5 before and switched to the Netgear because it said it was capable of simulating the bt.

I think I might ask bt for the latest one as I know it is more powerful. Howeveŕ I am sure there will be a cost attributed.

Trev...

 

Have you an iOS device? If so get an Application called Net Analyzer... look for your NAS and Streamer.. if they have a little 'U' on the Net Analyzer display against them, the chances are your home network is working correctly with regard to the required functionality for UPnP and the issues are in software somewhere else..... unless there is fundamentally something wrong with your network I think it's likely the issues are else where..... everybody likes to blame the 'network' and assuming kludges are not being used i suspects it's unlikely to be network... tcp/ip is very robust... after all it was designed to cope for the nuclear holcaust....