I would really contact Naim (Naim support), they are aware of a few customers having issues with web radio, notably but possibly not limited to BBC network sessions...and they, I am sure, would like to talk to you to help get to the bottom of it.

BTW things like QoS mean absolutely nothing, unless your equipment and applications mark the network frames appropriately... most home networks, consumer equipment and applications don't use QoS

Just when i thought everything was ok, fired up the Naim app from an iPad, the Atom just went into a 20 minutes boot loop type meltdown, in the end i gave up waiting powered it down, did a factory reset !!!

I overlooked this thinking it was an Android issue, but clearly not.

I use a LAN at 70MB.

Simon-in-Suffolk posted:

I would really contact Naim (Naim support), they are aware of a few customers having issues with web radio, notably but possibly not limited to BBC network sessions...and they, I am sure, would like to talk to you to help get to the bottom of it.

BTW things like QoS mean absolutely nothing, unless your equipment and applications mark the network frames appropriately... most home networks, consumer equipment and applications don't use QoS

 

Will do - thanks SiS, agree about QoS, however running macOS Server with Cisco SG250 so have a small LAN and Wi-fi backbone. QoS makes a difference when I have CCTV, A/V, Data & SmartHome configs. 

Best

AH

Simon-in-Suffolk posted:

I would really contact Naim (Naim support), they are aware of a few customers having issues with web radio, notably but possibly not limited to BBC network sessions...and they, I am sure, would like to talk to you to help get to the bottom of it.

BTW things like QoS mean absolutely nothing, unless your equipment and applications mark the network frames appropriately... most home networks, consumer equipment and applications don't use QoS

 

Hi Simon,

Fair comments as ever but Naim kit Radio streaming with BBC Radio is becoming more than a joke now. I've raised this for the last year to be told my network and wi-fi are rubbish. 

Perversely glad I'm not alone. The cynic in my says it will take one of the "Naim Forum Grandees" of a Naim Member of staff to have it  happen to them for it to be sorted.

Regards

RR

Lord_HIllier posted:

Hi All

Just getting a little frustrated here radio streams just stop, BBC, and independent. App hangs or restarts, Atom goes into sleep mode.

I have 3 network infrastructures, Cisco H/W, Apple H/W and Cat6a - the Atom is connected via Cat 6a using a Cisco Business Switch. IT infrastructure is my job, so on the networking front I hope to god that I know my stuff, of course we can all learn. 

Tried 2.4 & 5GHz, different channels - fixed the IP address, adjust QoS - its still crap!

Is it the App, Atom? I have 70MB DSL (although contention ration probably makes it 50MB).

Any ideas?

All the best.

LH

Hi there,

Sorry for your pain but please keep posting on this until its sorted or at least ameliorated. I have had the same problems for over a year. Don't know if its software, hardware ,app or pixie dust thats causing it.

Kind regards

RR

Red Rooster posted:

Lord_HIllier posted:

Hi All

Just getting a little frustrated here radio streams just stop, BBC, and independent. App hangs or restarts, Atom goes into sleep mode.

I have 3 network infrastructures, Cisco H/W, Apple H/W and Cat6a - the Atom is connected via Cat 6a using a Cisco Business Switch. IT infrastructure is my job, so on the networking front I hope to god that I know my stuff, of course we can all learn. 

Tried 2.4 & 5GHz, different channels - fixed the IP address, adjust QoS - its still crap!

Is it the App, Atom? I have 70MB DSL (although contention ration probably makes it 50MB).

Any ideas?

All the best.

LH

Hi there,

Sorry for your pain but please keep posting on this until its sorted or at least ameliorated. I have had the same problems for over a year. Don't know if its software, hardware ,app or pixie dust thats causing it.

Kind regards

RR

 

 

Hi RR

It's not the networks, I have Mac's iPads, Phone's with VOX, iPlayer etc streaming perfectly and simultaneously - flawless! My mates Mu-So is dreadful too. I am uncertain if Naim handle the streams via their own network, or a hosting company, or the feeds are direct from the broadcaster, somethings not right though.

I have called the tech support line and spoke to a very polite but clueless person that was clearly reading a script based support system, I suspect it was the consumer helpline for the retailer for Mu-So as the the website bundles Mu-So and New Uniti together from a support perspective. If I buy a £4K Star and got this type of support, candidly I would be livid!

Why is Uniti support being channeled in this way? It's poor it really is.

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