Internet Radio not working with new Virgin Media hub

https://forums.naimaudio.com/to...oesn-t-work-properly

Is the Lite set to DHCP?

It is set to 'No' at the moment.

Mike1951 posted:

https://forums.naimaudio.com/to...oesn-t-work-properly

Sorry I got confused - it doesn't take much, it's an age thing. You found out it was your ISP? I've got a support ticket open with mine as well but haven't had a response yet. The router reports that the Naim is connected to the 2.4GHz network which is correct but that's where it stops. Perhaps Virgin have messed around with the security for that network or something.

The call this progress but unfortunately neglect to tell you in which direction!! 

Moggyman posted:

It is set to 'No' at the moment.

Set it to yes and restart the Lite   

There's your answer.  DHCP is designed for small domestic use.   Static/fixed IP can be a bad place if you don't know what you're doing.     Change the UL to DHCP (yes) & it will need a reboot to reset that.       I would also double check everything else that its on DHCP & when done it would be good the reboot the whole system;   all powered off,  leave for 5 mins,  restart the broadband first & let it complete its start process,  then one at a time,  restart all the rest.

Weird. Internet radio has returned after changing to DHCP. I don't get it, the Naim has always had DHCP disabled and it worked fine with my VM 2.0 router. Why does this change need to be made?

I tried to force a re-sync of the Naim's clock with the Net but that still failed. Could this dang new router be firewalling the required port out maybe?

The router is the IP address a manger, its done automatically by the router when set for DHCP.   The old router must have been manually changed for static IP address mngt,  the new one would come with DHCP set as default.   Resetting the UL to DHCP allows the router to see the UL MAC address & assign an IP address to that MAC number.

I can't answer the 2nd question as I'm not that familiar with that router,  I would not go messing with firewall & ports without someone with the expertise on that question.   

Moggyman posted:

Weird. Internet radio has returned after changing to DHCP. I don't get it, the Naim has always had DHCP disabled and it worked fine with my VM 2.0 router. Why does this change need to be made?

I tried to force a re-sync of the Naim's clock with the Net but that still failed. Could this dang new router be firewalling the required port out maybe?

Update: Clock appears to be back now. 

T

Mike-B posted:

The router is the IP address a manger, its done automatically by the router when set for DHCP.   The old router must have been manually changed for static IP address mngt,  the new one would come with DHCP set as default.   Resetting the UL to DHCP allows the router to see the UL MAC address & assign an IP address to that MAC number.

I can't answer the 2nd question as I'm not that familiar with that router,  I would not go messing with firewall & ports without someone with the expertise on that question.   

Why did VM change that ******* setting I wonder. I work in IT so I'm fairly clear on what DHCP does. Maybe I had to specify a static IP for the Naim when I first plugged it in - I don't recall that though. Having said that, I don't recall what I did yesterday so I could have 

Cheers for the help.

One up for this forum and a black mark for Virgin who haven't even responded yet!!

Moggyman posted:

..........   Maybe I had to specify a static IP for the Naim when I first plugged it in - I don't recall that though. Having said that, I don't recall what I did yesterday so I could have 

Naim supply all units with DHCP (yes) as default    ............   ????   was it bought new by you ?    

If you had set static addresses with the previous router - which you must have if DHCP was switched off on the Lite - then that address won't work with the new router until you have configured the router. I've been there, which is why I knew what the issue was from your description. We have a Virgin hub but it's set as a modem and then we use an AirPort Extreme as our router. At some point it's worth introducing a switch - connect the Lite and nas to the switch and the switch to the router - assuming the nas is used solely for music. 

Anyway, I'm pleased it's working. 

Ive had this - cit is nailing of port forwarding in the file wall set up. As others have said, get I would get a wireless AP and bridge mode that. You can the do what you like.

Best

Mike-B posted:

Moggyman posted:

..........   Maybe I had to specify a static IP for the Naim when I first plugged it in - I don't recall that though. Having said that, I don't recall what I did yesterday so I could have 

Naim supply all units with DHCP (yes) as default    ............   ????   was it bought new by you ?    

No, it was inherited.........

Hungryhalibut posted:

If you had set static addresses with the previous router - which you must have if DHCP was switched off on the Lite - then that address won't work with the new router until you have configured the router. I've been there, which is why I knew what the issue was from your description. We have a Virgin hub but it's set as a modem and then we use an AirPort Extreme as our router. At some point it's worth introducing a switch - connect the Lite and nas to the switch and the switch to the router - assuming the nas is used solely for music. 

Anyway, I'm pleased it's working. 

Thanks to all for your advice and input. I'm intrigued now....what are the benefits of using the VM hub as a modem and buying your own router? I've never had to buy my own router before so I'd be interested to know what sort of thing I should look out for, functionality-wise. I could hardware the Naim to the existing router but I would need an extra port. The UL and router are only about 10 feet away from each other but there's a partition in the way which would need a hole drilling through it.

Cheers again for all the advice 

Moggyman posted:

Mike-B posted

Naim supply all units with DHCP (yes) as default    ............   ????   was it bought new by you ?    

No, it was inherited.........

...........    That explains it .........  Enjoy yer toones. 

Moggyman posted:

Hungryhalibut posted:

If you had set static addresses with the previous router - which you must have if DHCP was switched off on the Lite - then that address won't work with the new router until you have configured the router. I've been there, which is why I knew what the issue was from your description. We have a Virgin hub but it's set as a modem and then we use an AirPort Extreme as our router. At some point it's worth introducing a switch - connect the Lite and nas to the switch and the switch to the router - assuming the nas is used solely for music. 

Anyway, I'm pleased it's working. 

Thanks to all for your advice and input. I'm intrigued now....what are the benefits of using the VM hub as a modem and buying your own router? I've never had to buy my own router before so I'd be interested to know what sort of thing I should look out for, functionality-wise. I could hardware the Naim to the existing router but I would need an extra port. The UL and router are only about 10 feet away from each other but there's a partition in the way which would need a hole drilling through it.

Cheers again for all the advice 

I would tread carefully as your Virgin Media router is doing some key stuff for you, so only change if you know what you are doing and you know clearly what you are replacing and why. There are some comments on the forum, although well intentioned, I consider ill advised that advocate changing the ISP provided router. These days of IP TV and other advanced services this is unlikely to provide better capability unless you have an old ISP router or your ISP doesn't provide advanced services like IP-TV. Most capable consumer routers these days whether they be ISP provided or not use the same chipsets for the specific services.

The guys above said set DHCP on - this is correct. The reason your Naim wasn't seeing the outside world before you set to DHCP is almost certainly because you didn't reset the gateway address  - this is the address the the Naim needs to use to go to the outside world - in your case the address of your router... you probably had the old gateway address in for your old router as you were using manual assigned address details (which would have been invalid anyway - so your Naim might have got confused anyway). Anyway in setting to DHCP both the device host IP address, the gateway address as well as other details will be given to your Naim (the client) by your router - voila you can see the outside world and be worry free.

Always use DHCP unless you have a clear and well understood reason  not to, and you understand what you need to manually provide and manage if not using DHCP - enjoy 

The V3 hub is a pretty decent router IMO.  The wireless was good enough that I sold my stand alone router and just used the Superhub when I moved from the V2, which was dire, to the V3.  Unless you are having problems with your V3 then personally I wouldn't bother using it as modem only as there will be no gain.

I have had a virgin 2.0 the wifi coverage is not great, but the virgin 3.0 is reviewed in many places as not being a great improvement. Do for me , my 2.0 is doing the business with my add ons, so unless virgin really up their game, I will stick with what I have. The thought of a new hub and talking to the virgin call centre, puts me off.

The Virgin hubs are pig ugly, enormous black things, covered in lights. Ours is under the sofa and all that's on display is the AirPort Extreme, with one little green light, which we have covered with an ornament. 

Yes, not quite as nice as those lovely SL2,s

On balance I think I'll stay with it for now. I never had any problems with wi-fi on the old router so I'll see how the 3.0 stacks up against it over time. The only issue I've encountered (touch wood) is when using the Fire TV stick and I'm not sure whose fault it is yet. When watching a movie on Prime or via Kodi there is almost always a lag in the volume i.e. you'll see a gun get fired and the actual sound takes a while to appear. Sometimes that 'while' can be so small that it makes no impact and at other times it makes things unwatchable. If that is down to wireless problems then maybe this new box will help - fingers crossed. Still, as far as the Naim and this post is concerned, I think we're there.

Cheers

The Fire TV stick problem is nothing to do with wifi. Lack of synchronisation between sound and picture is a common problem with digital systems and often there is a setting somewhere, depending on the exact configuration of things, that allows you to adjust the delay. In my case I found taking the audio feed directly from my TV was the way to solve that. But even then my Sky box occasionally has a gross delay and I find  viewing an SD channel for a second or two unscrambles that issue.

best

David

Hungryhalibut posted:

The Virgin hubs are pig ugly, enormous black things, covered in lights. Ours is under the sofa and all that's on display is the AirPort Extreme, with one little green light, which we have covered with an ornament. 

     We have an eli beautiful hub,  its light is a discrete non-flashing blue backlight with options for on, dim, off & timed off,  and its all in one box.  

I have my VM superhub in my office so it's completely invisible in the sitting room and I don't ever have to peer under the sofa, ......except for when one of the grandchildren is missing that last piece of jigsaw puzzle or when one of the cats has got us sussed and taken refuge under there to try to escape a visit to the vet.

best

David