about to throw my qb against a wall

1) Go outside and throw the qb on the driveway so you don't unnecessarily damage your wall.

2) Consider listing the qb on a s/h sales site.

3) Have a beer, chill for the weekend, find more constructive things to do, then contact Naim support via email first thing Monday morning.

Let us know what you decide and if you choose option one, by all means include pics

Are you with I assume and not wired ?

joerand posted:

3) Have a beer, chill for the weekend, find more constructive things to do, then contact Naim support via email first thing Monday morning.

Indeed -- it's not really rocket science, is it? Don't really understand these outbursts of anger, when emailing Phil is the obvious course of action...

Turn of router, wait  maybe 10 minutes. Also turn of Muso then start router when it is working start mu-so. You could keep the the new streamer offline until the mu-so is working, and like others suggest set it up with a cable first. If it works you can connect the new streamer and see if that is actually causing the problem.

Claus  

Computers can be very frustrating.

Quite so, but this has nothing to do with computers.......

To the OP, clear all the caches... and for most that means turning everything off including your home network kit and kill the Naim app and then turn on again and restart Naim app....might just burst back into life... if not you can drop Naim support an email or send the Qb to me if you don't want... perhaps not quite as satisfying as throwing it at the wall, but far less cruel.

If you start throwing with your qb, throw it against Trump's head, it might save the world. But seriously - sorry to hear, wait for Naim support to again be available and contact them....

Don't forget to adjust the Room Position value in the Settings menu as the QB gets within 25 cm of the wall.

Timo posted:

joerand posted:

3) Have a beer, chill for the weekend, find more constructive things to do, then contact Naim support via email first thing Monday morning.

Indeed -- it's not really rocket science, is it? Don't really understand these outbursts of anger, when emailing Phil is the obvious course of action...

Oh my God I absolutely understand these outbursts nothing and I mean nothing can make me as mad as technology that wont do as it is told AAARRGGGGGGGHHHHHHHHH!!!!!!!!!!!!!!!!!!

Yup, tech these days can be really frustrating - I feel your pain.  However, please don't do anything rash.  A couple of times in the past I've come close to slinging my Macbook onto the stone patio, but thankfully I calmed down and realised that the satisfaction would only have lasted a moment, but ultimately would have greatly compounded my miserable mood and the effects would have reverberated for much, much longer.

So.. It could well be something very simple, and thankfully Naim's support for the Mu-So is very good (I've had them get me out of a spot before), so if nobody has any ideas on here then definitely give Naim support a call or drop them a mail.

Claus and Simon have already given helpful answers. If it were me, I would move the Qb close to the router and operate the phone with the app from close to the router too. I would kill and restart the app and if that didn't work, I would turn off the Atom and try again. 

Wiring the Qb to the router temporarily is also a good plan, as Claus said.

One other thing. Are you completely sure that your Qb is on the same wifi network as your iPhone? This turned out to be the issue recently for another forum member with a Qb that had a white light and was connected to the Internet but couldn't be seen by the app.

best

David

KenRose posted:

not sure if anyone has any suggestions for this piece of crap.  Added my new Atom no problem but now my qb won't register on the app.  The white light says that it's connected but each time I try to reset and use the app to connect with wifi it tells me (after a while) that connection failed.  I have restarted server, muso, phone, everything.  Any suggestions before I throw this POS out?

Hi,

Your posting has been flagged up to me - can I assume that your Qb was working correctly on your network before the Atom was added and that nothing else on your network has changed?

A little process-of-elimination will help to try to find out what the issue is (I'm pretty sure it won't be the Qb itself).

Can the Qb get to internet radio from the top panel UI on the unit itself (not via the app)

If you disconnect your Atom from your network then does your Qb come back to being accessible?  (Then we can find out whether it is something that is being affected by the addition of the Atom to your network.)

How is the Atom connected to your network? (Wired / WiFi / Ethernet Over Mains)

How is the Qb connected to your network? (Wired / WiFi / Ethernet Over Mains)

Best

Phil

Hi Everyone, thank you for the suggestions, it's working now.  It was frustrating last night that each time I would reset the QB with the pin hole button it would come back to white like it was connected to my wifi, even though it was not showing up on the app.  I got rid of app and re-downloaded it, tried rebooting QB directly connected to the router, everything.  Someone suggested to have a beer and wait till morning so that's what I did (except with wine).  This morning, as Claud suggested I shut everything off and unplugged everything.  After 15 min I turned it all on, with the exception of the Atom which I left unplugged.  The QB showed up on the app and would play.  I then plugged in the Atom and it showed up.  I can move in between them now and they both play.

I'm curious if the problem came from my attempt to play a sound cloud file on the Atom.  It worked, but it also seem to have stalled and I couldn't operate the sound cloud through the app, I had to go to the Atom and "change the channel" to server and play something else to get the sound cloud music to stop (playing through the Chromecast input).  Perhaps this glitch caused the app to be stuck on the Atom.  I will try it again later and see if this was the issue.

I have been extremely impressed with the sound of the Atom.  It's the best I've heard my stereo play in a while.  I recently moved my Naim Credo's right against the wall which I had never done before so I'm not sure how much of this sound improvement is the Credo's in their proper placement or how much is the Atom.  Regardless it's pretty impressive. 

joerand posted:

1) Go outside and throw the qb on the driveway so you don't unnecessarily damage your wall.

2) Consider listing the qb on a s/h sales site.

3) Have a beer, chill for the weekend, find more constructive things to do, then contact Naim support via email first thing Monday morning.

Let us know what you decide and if you choose option one, by all means include pics

That might be the best application of the exploding sausage ever...

Sounds like it might have been an IP conflict.

I doubt it- IP addresses don't really work like that if using DHCP unless the wifi network is really unreliable - I suspect it was a cache setting that had become invalid and the system had got out of sync, perhaps from some other bug lurking elsewhere  but required a power cycle to clear it.

Timo posted:

joerand posted:

3) Have a beer, chill for the weekend, find more constructive things to do, then contact Naim support via email first thing Monday morning.

Indeed -- it's not really rocket science, is it? Don't really understand these outbursts of anger, when emailing Phil is the obvious course of action...

In times like this the obvious course of action is actually to throw it against a wall 

Drewy posted:

Timo posted:

joerand posted:

3) Have a beer, chill for the weekend, find more constructive things to do, then contact Naim support via email first thing Monday morning.

Indeed -- it's not really rocket science, is it? Don't really understand these outbursts of anger, when emailing Phil is the obvious course of action...

In times like this the obvious course of action is actually to throw it against a wall 

Sometimes one reads quite some rubbish here...